Oxford University Hospitals NHS Foundation Trust

Radiology Booking Clerk - Centralised Recruitment

The closing date is 20 August 2025

Job summary

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The post holder has responsibility for assisting with the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team.

Main duties of the job

Provide administrative support to Consultants, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.

Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultant or other clinical staff.

Support patients by booking relevant diagnostic investigations and expediting, where appropriate, in line with the 6 week diagnostic DM01 pathway.

Monitor urgent investigation requests to ensure they are processed appropriately.

Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, 6 week diagnostic DM01 and 2 week cancer targets, escalating and intervening where necessary to expedite appointments and procedures to avoid breaches.

Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filed in the correct patient notes, in either paper or electronic record systems.

About us

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - theJohn Radcliffe Hospital,Churchill HospitalandNuffield Orthopaedic Centrein Headington and theHorton General Hospitalin Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.

Date posted

07 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum/pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

321-CSS-7404044-B3

Job locations

Nuffield Orthopaedic Centre

Windmill Road

Headington, Oxford

OX3 7LD

Job description

Job responsibilities

Administration

Provide administrative support to Consultants, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.
Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultant or other clinical staff.
Support patients by booking relevant diagnostic investigations and expediting, where appropriate, in line with the 6 week diagnostic DM01 pathway.
Monitor urgent investigation requests to ensure they are processed appropriately.
Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, 6 week diagnostic DM01 and 2 week cancer targets, escalating and intervening where necessary to expedite appointments and procedures to avoid breaches.
Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filed in the correct patient notes, in either paper or electronic record systems.
Follow the tracking procedure for the movement of all patient notes.
Update patient details on CRIS / EPR and other Trust and departmental record systems.
Ensure patients that have not attended or cancelled their appointments are flagged up and rebooked in a timely manner.
Request and coordinate patient notes from other hospitals and organisations, where the pathway requires input from these.

Job description

Job responsibilities

Administration

Provide administrative support to Consultants, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.
Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultant or other clinical staff.
Support patients by booking relevant diagnostic investigations and expediting, where appropriate, in line with the 6 week diagnostic DM01 pathway.
Monitor urgent investigation requests to ensure they are processed appropriately.
Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, 6 week diagnostic DM01 and 2 week cancer targets, escalating and intervening where necessary to expedite appointments and procedures to avoid breaches.
Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filed in the correct patient notes, in either paper or electronic record systems.
Follow the tracking procedure for the movement of all patient notes.
Update patient details on CRIS / EPR and other Trust and departmental record systems.
Ensure patients that have not attended or cancelled their appointments are flagged up and rebooked in a timely manner.
Request and coordinate patient notes from other hospitals and organisations, where the pathway requires input from these.

Person Specification

Essential

Administration Experience
Communication skills
Computer skills
Telephone manner

Desirable

Previous NHS experience

Person Specification

Essential

Administration Experience
Communication skills
Computer skills
Telephone manner

Desirable

Previous NHS experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

Nuffield Orthopaedic Centre

Windmill Road

Headington, Oxford

OX3 7LD

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

Nuffield Orthopaedic Centre

Windmill Road

Headington, Oxford

OX3 7LD

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)