Job summary
'Internal Applicants Only'
The Assistant General Manager post is an exciting opportunity to broaden and strengthen operational experience and gain responsibility for a diverse service line of busy specialties within an acute Trust setting.
The role will focus on operational management of a service line of clinical specialities within a supportive, inclusive, proactive division. You will be responsible for day-to-day problem solving across all specialties, managing patient pathways to achieve access targets, managing relationships with internal and external stakeholders as well as opportunities to initiate high level strategic plans with the support of your line manager.
This role will be based in Gloucestershire Royal Hospital.
Main duties of the job
- The post holder will hold responsibility for either sustaining or working towards delivery of the RTT 18 week target for all specialties
- Require you to be proactive in the management of the service line to support patients being seen within relevant access target times
- You will be responsible for day-to-day operational management of the service line.
- You will be responsible for fostering strong relationships with clinical and non-clinical teams within the service line and the division.
- Develop independent problem-solving ability towards strategic decision making in order to deliver change initiatives and process efficiencies.
About us
We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.
With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one or both of our innovative hospitals.
As well as generous annual leave allowance, you will have access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you
Job description
Job responsibilities
- To support the Deputy General Manager and General Manager to achieve maximum wait targets across the Service Line.
- To provide frontline day to day management of waiting lists for the division. To ensure that appropriate management systems are in place to provide accurate validated data quality. Providing advice, support, leadership and decision making for daily issues within these areas.
- To develop business proposals and assist the Deputy General Manager and General Manager in the implementation of business plans, operational strategies and delivery of Trust objectives.
- To assist the Deputy General Manager and General Manager in the development of single-issue business cases to support the development of the service.
- To assist in achieving and maintaining the delivery of national and local access targets relating to in-patient, day case and outpatient waiting times. Ability to analyse complex and conflicting data from multiple sources. To support and monitor the team to achieve this.
- To participate in a wide range of meetings and to represent the Deputy General Manager and/or General Manager as requested.
- To contribute to the re-design, development and implementation of new processes within the speciality to improve patient pathways, access and quality of care.
- To assist with the investigation of incidents and complaints relating to defined clinical areas and departments. To take appropriate action, formulating Action Plans for the Deputy General Manager and or General Manager.
Job description
Job responsibilities
- To support the Deputy General Manager and General Manager to achieve maximum wait targets across the Service Line.
- To provide frontline day to day management of waiting lists for the division. To ensure that appropriate management systems are in place to provide accurate validated data quality. Providing advice, support, leadership and decision making for daily issues within these areas.
- To develop business proposals and assist the Deputy General Manager and General Manager in the implementation of business plans, operational strategies and delivery of Trust objectives.
- To assist the Deputy General Manager and General Manager in the development of single-issue business cases to support the development of the service.
- To assist in achieving and maintaining the delivery of national and local access targets relating to in-patient, day case and outpatient waiting times. Ability to analyse complex and conflicting data from multiple sources. To support and monitor the team to achieve this.
- To participate in a wide range of meetings and to represent the Deputy General Manager and/or General Manager as requested.
- To contribute to the re-design, development and implementation of new processes within the speciality to improve patient pathways, access and quality of care.
- To assist with the investigation of incidents and complaints relating to defined clinical areas and departments. To take appropriate action, formulating Action Plans for the Deputy General Manager and or General Manager.
Person Specification
Qualifications, Knowledge and Experience
Essential
- Able to prioritise own workload and that of others as appropriate
- Personally resilient and able to manage complexity and work in an ambiguous or changing environment
- Ability to lead, manage and motivate all staff within sphere of responsibility
- Able to communicate effectively through verbal and written presentations in a clear, articulate manner
- GCSE English and Math's to C grade or higher
- IT experience of Microsoft Excel to manage data and Microsoft Outlook.
Desirable
- Able to effectively and appropriately analyse data and interpret results
- Evidence of ongoing professional development such as attendance at management training (I Lead, I Manage)
- Educated to a degree level or equivalent
- Previous experience in a relevant specialty
Person Specification
Qualifications, Knowledge and Experience
Essential
- Able to prioritise own workload and that of others as appropriate
- Personally resilient and able to manage complexity and work in an ambiguous or changing environment
- Ability to lead, manage and motivate all staff within sphere of responsibility
- Able to communicate effectively through verbal and written presentations in a clear, articulate manner
- GCSE English and Math's to C grade or higher
- IT experience of Microsoft Excel to manage data and Microsoft Outlook.
Desirable
- Able to effectively and appropriately analyse data and interpret results
- Evidence of ongoing professional development such as attendance at management training (I Lead, I Manage)
- Educated to a degree level or equivalent
- Previous experience in a relevant specialty
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
