Ward Clerk, Band 2

Job description

Job responsibilities

Job purpose

To provide clerical and reception cover for the ward, administration and clerical support to the Ward Sister/Charge Nurse and Nurse in Charge and to enter and maintain ward clinical data for a range of defined clinical systems.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

Skills in these areas would be desirable however full training will be given including other relevant Trust training:

- Ability to work in a team and independently

- Customer care skills

- Effective communication skills across all disciplines of staff, patients and public

- Knowledge and understanding of confidentiality and data protection in accordance with Trust policy and procedures.

- Able to communicate effectively, and act appropriately and quickly in an emergency

- Experience in using a PC

- Knowledge and understanding of the Trust including a basic knowledge of roles in other areas

- Some knowledge of speciality terminology and flexibility to support another speciality/ward if required

KEY RESULT AREAS

- Demonstrate excellent customer care skills. Provide a welcome point for the ward, responding to patient, staff and visitor requests appropriately

- Analyse and deal with routine non-clinical problems, following Trust policy and using own initiative to ensure a seamless support service in the clinical area enabling staff to perform in their own roles effectively

- Receive queries, both in person and on the telephone and manage appropriately

- Prioritise work, ensuring support for clinical staff is always available for the efficient delivery of patient care

- Assist ward nurses with discharge process, e.g. updating Trakcare and transport bookings

- Obtain notes, in routine and emergency situations, ensuring clinical staff have access to essential information in a timely fashion.

- Filing of all patient documentation generated on the ward, ensuring that notes are up to date and accurate when used by Clinicians.

- Tracing all notes in and out, to ensure notes can be obtained from anywhere at any time in case of clinical need, maintaining data protection and confidentiality according to Trust protocol and procedure

- Arrange routine and emergency transport to prevent unnecessary delays in patient flow

- Accurate input of patient details including bed status on Trakcare system, ensuring follow up appointments and procedures have been booked to meet Trust and national requirements

- Working Knowledge of routine for ordering on P2P and Stationery system

- Safeguarding of all patients

- Provide all general and ad hoc administration and clerical support as directed by the Eyford Unit's team

- Follow Trust Infection Prevention and Control Policies, within the scope of own role.

- Adherence to the latest Trust Policy on Uniform and Dress Code Standards

- Flexibility to support other wards with Ward Clerk support when the need arises and there may be an occasion to work across both sites due to operational needs.

Organisational Arrangements

Ward Manager and Ward Sisters are the direct Line Managers for Ward Clerks and will complete the appraisal process. However, the appropriate Nursing staff will provide direction on a day-to-day basis.

Person Specification

Qualifications, Knowledge and Experience

Essential

• GCSE or equivalent in Maths and English
• Ability to communicate well at all levels, both face to face and by telephone
• Able to prioritise own workload
• Recent use of a computerised system in a work environment
• Awareness and understanding of data protection and confidentiality
• A flexible and positive attitude, willing to learn and progress within the role
• Able to adopt a polite and sensitive approach when dealing with patients and relatives
• Ability to be self-motivated and proactive
• Good organisational skills and attention to detail
• Customer Service
• Administrative/clerical experience

Desirable

• Good level of IT knowledge, able to use Microsoft packages confidently
• Previous service within a Healthcare setting
• Previous experience of working as part of a team and on own initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Cheltenham General Hospital

Sandford Road, Cheltenham

Cheltenham

GL53 7AN

Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)