Job summary
Pre-assessment Receptionist, Band 2 (15 hours a week)
We are looking for an enthusiastic, self-motivated and flexible person to join our Pre-assessment Reception team at Gloucestershire Hospitals NHS Foundation Trust.
The post is based at Cheltenham General Hospital, but will involve some cross site working at Gloucestershire Royal Hospital where required.
Main duties of the job
To provide Administrative, Clerical (A&C) and Reception support to the Pre-assessment team based in St Pauls, CGH and Orchard Centre, GRH.
The Pre-assessment Units are open Monday to Friday. You would be responsible for: maintaining clinical data for a range of defined systems; processing calls and enquiries from members of the public, relatives and other members of the Trust staff; for completing all necessary documentation relevant to the post and to request; for tracking and processing all patient notes as appropriate.
This post has specified working hours to ensure cover is provided to support the work that is taking place within the area at that time, shift times are 8.00 - 16.00.
About us
Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.
Job description
Job responsibilities
To ensure the smooth clerical administration in both departments Reception areas and admin offices.
To be able to communicate effectively with the multidisciplinary team, patients, clinical staff and the general public ensuring visitors are made to feel welcome with appropriate information given. Demonstrate excellent customer care skills. Respond to patient, staff and visitor request appropriately.
Receive queries, in person, by e-mail and on the telephone and manage appropriately.
To cover reception areas as required.
To maintain records on both paper and IT systems. Undertaking clerical duties as required and to assist and support Pre-Assessment staff with data input onto electronic patient records as necessary. To be competent with all of the office equipment
With the assistance of Clinic Prep obtain all notes for the Pre-assessment clinics ensuring clinical staff have access to essential information in a timely fashion
Reporting faults to our estate teams
Ongoing checks throughout the day for add-ons to clinic lists
Trace and send away all notes to the relevant departments, ensuring urgent notes are expedited so as not to delay surgery
Arranging hospital transport for patients
Arrive and depart clinics on Trak Care
Answer the phone, check voicemail and return any calls
Job description
Job responsibilities
To ensure the smooth clerical administration in both departments Reception areas and admin offices.
To be able to communicate effectively with the multidisciplinary team, patients, clinical staff and the general public ensuring visitors are made to feel welcome with appropriate information given. Demonstrate excellent customer care skills. Respond to patient, staff and visitor request appropriately.
Receive queries, in person, by e-mail and on the telephone and manage appropriately.
To cover reception areas as required.
To maintain records on both paper and IT systems. Undertaking clerical duties as required and to assist and support Pre-Assessment staff with data input onto electronic patient records as necessary. To be competent with all of the office equipment
With the assistance of Clinic Prep obtain all notes for the Pre-assessment clinics ensuring clinical staff have access to essential information in a timely fashion
Reporting faults to our estate teams
Ongoing checks throughout the day for add-ons to clinic lists
Trace and send away all notes to the relevant departments, ensuring urgent notes are expedited so as not to delay surgery
Arranging hospital transport for patients
Arrive and depart clinics on Trak Care
Answer the phone, check voicemail and return any calls
Person Specification
Qualifications
Essential
- Educated to GCSE Level or equivalent Grade C (4) English ( or equivalent (e.g. National Adult Certificate Level 2 Literacy)
- Mathematics Grade C (4) ( or equivalent (e.g. National Adult Certificate Level 2 Numeracy)
Desirable
- Basic knowledge of standard range of Microsoft Office Programmes
Experience
Essential
- Reception or customer facing skills / experience
Skills
Essential
- Ability to prioritise own workload and that of others as appropriate
- Acts as a role model and are able to lead by example to ensure the Trust's values and behaviours are reinforced throughout their area of works
- Able to effectively and appropriately escalate concerns to reduce risk and promote patient safety
- Excellent communication skills both written and verbal and enthusiasm to contribute to the Teams to deliver a quality patient experience
- Attention to detail and accuracy
Person Specification
Qualifications
Essential
- Educated to GCSE Level or equivalent Grade C (4) English ( or equivalent (e.g. National Adult Certificate Level 2 Literacy)
- Mathematics Grade C (4) ( or equivalent (e.g. National Adult Certificate Level 2 Numeracy)
Desirable
- Basic knowledge of standard range of Microsoft Office Programmes
Experience
Essential
- Reception or customer facing skills / experience
Skills
Essential
- Ability to prioritise own workload and that of others as appropriate
- Acts as a role model and are able to lead by example to ensure the Trust's values and behaviours are reinforced throughout their area of works
- Able to effectively and appropriately escalate concerns to reduce risk and promote patient safety
- Excellent communication skills both written and verbal and enthusiasm to contribute to the Teams to deliver a quality patient experience
- Attention to detail and accuracy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Gloucestershire Hospitals NHS Foundation Trust
Address
Trustwide (Cheltenham General Hospital and Gloucestershire Royal Hospital)
Gloucestershire (Cheltenham/Gloucester)
GL1 3NN
Employer's website
https://www.gloshospitals.nhs.uk/ (Opens in a new tab)
