The Newcastle upon Tyne Hospitals NHS Foundation Trust

Patient Navigator

The closing date is 04 December 2025

Job summary

A new, exciting opportunity has arisen for enthusiastic, organised and motivated individuals to join Cancer Services & Clinical Haematology as a Patient Navigator.

The role involve working closely with Clinical staff within tumour groups. Post holders will be required to provide an efficient referral service to Cancer Services, managing the flow of New Patients, through a single point of access to Cancer Services, and appointing appropriate appointments within their pathway targets and meeting cancer targets. They will liaise with clinical teams, external health care providers and Speciality teams within the Trust. The ability to work independently and follow the policies and procedures for your department is essential. The successful candidates will be able to demonstrate excellent communication skills, flexibility, reliability, must have an organised approach to work and attention to detail are all essential to help support patient flow through the service.Though the job can be challenging at times it is also rewarding.

The role has lots of variety and ad-hoc demands and the post holders must possess excellent time management and planning skills. The position provides the opportunity to work within a very supportive and welcoming team and to further develop existing knowledge and skills.

Main duties of the job

Requesting scans and results from relevant external Healthcare providers
Make New Patient appointments in the appropriate clinics within the required timescale and ensuring cancer targets are met
Talking to patients over the telephone and ensuring that their queries are dealt with efficiently
Working with other departments within the board including Radiotherapy and Chemotherapy team
Ad hoc duties as requested by the clinical team
Working within a team of Patient Navigators and admin support, led by the Clinic Co-ordinator, to provide a comprehensive Referral Service
Communicate with Consultants, Medical Staff and other clinical members of their team i.e. Specialist Nurses
Communicate with patients regarding appointments and admissions at the request of the medical staff
Provide cover for Pathway Navigator/Clinic Co-ordinator as required
Cover Administrator Support posts Trust wide as required
To manage the flow of patients through the single point of access service
Managing administration of referral spreadsheets

Interview date: Friday 19 December 2025
37 hours 30 minutes/week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

o Freeman Hospital

o Royal Victoria Infirmary (RVI)

o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)

o Newcastle Dental Hospital

o Newcastle Fertility Centre

o Northern Centre for Cancer Care, North Cumbria

o Northern Genetics Service

o Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Date posted

24 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

317-2025-47-29-DR

Job locations

Freeman Hospital

317 01 Freeman Hospital

NE7 7DN

Job description

Job responsibilities

To manage the flow of patients through the single point of access service
Ensure efficiency of appointment system; monitor the flow of patients into the system and report any concerns
Liaise with relevant staff from various health care settings reporting issues and or concerns
To maintain awareness of service delivery developments and contribute to the implementation of change within the service
To provide a comprehensive, administrative and clerical support for the Team including issue logs
Receive and make calls as required
To work flexibly within the team, providing support and training to colleagues in the team
Supervise, train and develop other clerical staff
Information management and data quality is essential to ensuring effective management of appointment ledgers

Job description

Job responsibilities

To manage the flow of patients through the single point of access service
Ensure efficiency of appointment system; monitor the flow of patients into the system and report any concerns
Liaise with relevant staff from various health care settings reporting issues and or concerns
To maintain awareness of service delivery developments and contribute to the implementation of change within the service
To provide a comprehensive, administrative and clerical support for the Team including issue logs
Receive and make calls as required
To work flexibly within the team, providing support and training to colleagues in the team
Supervise, train and develop other clerical staff
Information management and data quality is essential to ensuring effective management of appointment ledgers

Person Specification

Qualifications & Education

Essential

NVQ Level 3 in business administration or equivalent qualification / experience
Good standard of education (GSCE standard or equivalent)

Knowledge & Experience

Essential

Experience of data inputting and assisting with audits
Experience of dealing with patients, public and other health care staff
Experience of working within a health care administrative setting
Experience of working with information technology
Understanding of confidentiality issues
Previous administrative experience
Substantial knowledge and experience of Systmone or other Newcastle Hospitals Community EPR system
Knowledge of electronic patient record system

Desirable

Experience of working in a health care setting
Previous experience in a higher clerical role

Skills & Abilities

Essential

Ability to prioritise and organise workload effectively
Organisational skills
Good communication/interpersonal skills.
Good computing and keyboard skills particularly data entry and word processing

Desirable

Evidence of ability to take decisions to manage competing priorities, for example patient flow
Supervisory skills

Person Specification

Qualifications & Education

Essential

NVQ Level 3 in business administration or equivalent qualification / experience
Good standard of education (GSCE standard or equivalent)

Knowledge & Experience

Essential

Experience of data inputting and assisting with audits
Experience of dealing with patients, public and other health care staff
Experience of working within a health care administrative setting
Experience of working with information technology
Understanding of confidentiality issues
Previous administrative experience
Substantial knowledge and experience of Systmone or other Newcastle Hospitals Community EPR system
Knowledge of electronic patient record system

Desirable

Experience of working in a health care setting
Previous experience in a higher clerical role

Skills & Abilities

Essential

Ability to prioritise and organise workload effectively
Organisational skills
Good communication/interpersonal skills.
Good computing and keyboard skills particularly data entry and word processing

Desirable

Evidence of ability to take decisions to manage competing priorities, for example patient flow
Supervisory skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.