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The Newcastle upon Tyne Hospitals NHS Foundation Trust

Clerical Officer

The closing date is 20 November 2025

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Job summary

PREVIOUS APPLICANTS NEED NOT APPLY.

Informal visits are highly recommended.

Post 2 x 15hr (3 x 17:00-22:00

Rolling 8 week rotas to meet need of service from 08:00-22:00.

Will include Bank Holidays and Weekends

This is an exciting opportunity to work for the Emergency Department based at the Royal Victoria Infirmary.

Are you ready to make a real impact in a fast paced, dynamic environment? Join the Emergency Department at the Royal Victoria Infirmary. We're seeking enthusiastic, motivated, and reliable individuals to be the heart of our team, providing essential administrative support for our busy Emergency Department and Minor Injury Unit reception desks.

Interview Date Monday 01 December 2025
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

Main duties of the job

Applicants must be able to demonstrate excellent communication, organisational and processing skills. You will be required to work within a large multi-disciplinary team and be capable of undertaking a demanding workload. You should be familiar and confident with Microsoft office packages, and experience of working within the NHS would be advantageous. Knowledge of e-Record would be desirable. Full training will be given.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

o Freeman Hospitalo Royal Victoria Infirmary (RVI)o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)o Newcastle Dental Hospitalo Newcastle Fertility Centreo Northern Centre for Cancer Care, North Cumbriao Northern Genetics Serviceo Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Date posted

14 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

317-2025-46-28-DR

Job locations

Royal Victoria Infirmary

317 02 Royal Victoria Infirmary

NE1 4LP

Job description

Job responsibilities

To support the provision of an efficient reception / patient records / admin and clerical service within the operational services department.
To ensure patient documents are prepared, updated and delivered to the ward in a timely manner.
Provide information to patients, relatives and staff.
Deal with telephone enquires promptly.
To provide assistance and guidance to the patients/visitors on arrival to the Hospital.
To contribute to a consistently high standard of patient care as a member of a multi-disciplinary team.
To ensure that data input is amended as necessary to comply with departmental target requirements.

Job description

Job responsibilities

To support the provision of an efficient reception / patient records / admin and clerical service within the operational services department.
To ensure patient documents are prepared, updated and delivered to the ward in a timely manner.
Provide information to patients, relatives and staff.
Deal with telephone enquires promptly.
To provide assistance and guidance to the patients/visitors on arrival to the Hospital.
To contribute to a consistently high standard of patient care as a member of a multi-disciplinary team.
To ensure that data input is amended as necessary to comply with departmental target requirements.

Person Specification

KNOWLEDGE

Desirable

NHS software packages - Knowledge of e-Record System

SKILLS

Essential

Keyboard skills with a sound knowledge of computers
Good communication skills both written verbal and telephone skills

EXPERIENCE

Desirable

Experience working in a patient/public environment in an administration or clerical role
Previous experience working within the NHS

QUALIFICATIONS

Essential

Good standard of English and Maths at GCSE or equivalent at grade 4 or above or equivalent or equivalent level experience

Desirable

ECDL computer qualification

Person Specification

KNOWLEDGE

Desirable

NHS software packages - Knowledge of e-Record System

SKILLS

Essential

Keyboard skills with a sound knowledge of computers
Good communication skills both written verbal and telephone skills

EXPERIENCE

Desirable

Experience working in a patient/public environment in an administration or clerical role
Previous experience working within the NHS

QUALIFICATIONS

Essential

Good standard of English and Maths at GCSE or equivalent at grade 4 or above or equivalent or equivalent level experience

Desirable

ECDL computer qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.