The Newcastle upon Tyne Hospitals NHS Foundation Trust

Clerical Officer (Children’s Home Ventilation Service)

The closing date is 13 August 2025

Job summary

If you are a highly motivated and enthusiastic individual, then we want you! This role is crucial to providing and maintaining an efficient and effective service for patients and their families. You will be required to provide administrative support for our Specialist LTV nurses based within the paediatric respiratory team at the Great North Children's Hospital.

If successful, you will be responsible for liaising with clinical and non-clinical professional staff for the delivery of a high standard of care. Your role will directly impact patient experience and be part of providing seamless delivery of care.

You should be self-motivated, reliable and well organised with excellent communication and interpersonal skills. You should be able to demonstrate experience with appropriate qualifications, be able to work efficiently and methodically with good attention to detail without direct supervision. The post holder should be flexible to the needs of the service with a positive and proactive attitude.

Interview Date Friday 12 September 2025
30 Hours/Week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

Main duties of the job

Organising meetings with stakeholders and preparing agenda items minute taking for LVT meetings
Diary management for the specialist nurses
Updating spreadsheets when required
Typing/proofreading of letters and reports
Filing/scanning/processing of daily documentation
Dealing with telephone enquiries from patients, relatives and staff
Ordering stock such as medical equipment

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

Freeman Hospital
Royal Victoria Infirmary (RVI)
Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
Newcastle Dental Hospital
Newcastle Fertility Centre
Northern Centre for Cancer Care, North Cumbria
Northern Genetics Service
Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle HospitalsandNewcastle Hospitals NHS Foundation Trust

Date posted

07 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

317-2025-32-28-DR

Job locations

The Great North Children's Hospital

317 02 Royal Victoria Infirmary

NE1 4LP

Job description

Job responsibilities

Working within a team of administrative staff supporting the provision of an efficient secretarial support service to Consultants, Junior Medical Staff and other clinical staff within their team, i.e. Specialist Nurses
Audio typing of letters and documents
Deal with telephone enquires promptly
Communicate with patients regarding appointments and admissions at the request of medical staff
Cover admin posts Trust wide as required

Job description

Job responsibilities

Working within a team of administrative staff supporting the provision of an efficient secretarial support service to Consultants, Junior Medical Staff and other clinical staff within their team, i.e. Specialist Nurses
Audio typing of letters and documents
Deal with telephone enquires promptly
Communicate with patients regarding appointments and admissions at the request of medical staff
Cover admin posts Trust wide as required

Person Specification

Qualifications & Education

Essential

Minimum of 4 GCSEs, Level 9 - 4 (A* - C), including English Language, or equivalent level qualification or relevant experience
OCR I or equivalent qualification / experience

Desirable

Successful completion of an intermediate (level 2) apprenticeship in Business Administration

Knowledge & Experience

Essential

Understanding of confidentiality issues

Desirable

Understanding of medical terminology
Previous work experience
Previous audio typing experience

Skills & Abilities

Essential

Good IT skills to include office software packages
Good keyboard skills and Text Processing ability
Good communication skills both written verbal and telephone skills
Ability to work without direct supervision
Ability to be flexible and work as part of a team

Desirable

Ability to manage time effectively and work on own initiative

Person Specification

Qualifications & Education

Essential

Minimum of 4 GCSEs, Level 9 - 4 (A* - C), including English Language, or equivalent level qualification or relevant experience
OCR I or equivalent qualification / experience

Desirable

Successful completion of an intermediate (level 2) apprenticeship in Business Administration

Knowledge & Experience

Essential

Understanding of confidentiality issues

Desirable

Understanding of medical terminology
Previous work experience
Previous audio typing experience

Skills & Abilities

Essential

Good IT skills to include office software packages
Good keyboard skills and Text Processing ability
Good communication skills both written verbal and telephone skills
Ability to work without direct supervision
Ability to be flexible and work as part of a team

Desirable

Ability to manage time effectively and work on own initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.