Job summary
Are you able to carryout excellent administration duties, able to communicate and enjoy a customer focused role, if so then we would love you to join our team. You would ensure that all staff that access the Education Centres across the trust , for information, advice, training events etc are treated with courtesy and respect, at all times. Do you possess skills in Word, Excel, PowerPoint & Outlook and are you able to display a confident approach with positive interpersonal skills when communicating with team members and the wide range of staff representing the diverse workforce within the Trust, face to face and by telephone, on a daily basis. If so then you could be what we are looking for to join our friendly, supportive team.
- Interview date: 27th November 2023
- 37 hours 30 minutes /Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
Helping & supporting our diverse workforce, providing them with advice and information as required. Working as part of a team or independently you will possess excellent communication skills, a high level of accuracy in your work and the level of commitment to go above and beyond as part of our team.
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 1.84 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
- To ensure that the administrative functions within the Education & Workforce Development Department are completed to a high standard, within timescales specified, to maintain an efficient and effective Education & Workforce Development service for the Trust.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Job description
Job responsibilities
- To ensure that the administrative functions within the Education & Workforce Development Department are completed to a high standard, within timescales specified, to maintain an efficient and effective Education & Workforce Development service for the Trust.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Person Specification
Qualifications & Education
Essential
- Level 2 NVQ in administration/relevant experience o Communication skills o IT skills to include Microsoft Office software including Outlook
- Good standard of general education, high standard of literacy and numeracy
Desirable
- IT skills and recognised courses/ ECDL
Knowledge & Experience
Essential
- Understanding of equal opportunities and anti-discriminatory practice
- Knowledge of computer packages and office systems Microsoft Office in particular
- Previous office experience
- Management and prioritising workload
- Working with minimal supervision
Desirable
- Knowledge of local area and networks
- Previous NHS experience
- Customer Care experience
- Data Inputting
Skills & Abilities
Essential
- Able to manage and prioritise workload with supervisory guidelines
- Work with supervision
- Work to tight deadlines
- Work as a team member
- Good telephone manner
- Good communication and interpersonal skills
- Basic IT and keyboard skills
- Effective organisational and time management skills
- Able to work autonomously and as part of a multi-disciplinary team
- Able to maintain confidentiality
- Able to work to tight deadlines
- Able to work independently with minimal supervision, often under pressure
Person Specification
Qualifications & Education
Essential
- Level 2 NVQ in administration/relevant experience o Communication skills o IT skills to include Microsoft Office software including Outlook
- Good standard of general education, high standard of literacy and numeracy
Desirable
- IT skills and recognised courses/ ECDL
Knowledge & Experience
Essential
- Understanding of equal opportunities and anti-discriminatory practice
- Knowledge of computer packages and office systems Microsoft Office in particular
- Previous office experience
- Management and prioritising workload
- Working with minimal supervision
Desirable
- Knowledge of local area and networks
- Previous NHS experience
- Customer Care experience
- Data Inputting
Skills & Abilities
Essential
- Able to manage and prioritise workload with supervisory guidelines
- Work with supervision
- Work to tight deadlines
- Work as a team member
- Good telephone manner
- Good communication and interpersonal skills
- Basic IT and keyboard skills
- Effective organisational and time management skills
- Able to work autonomously and as part of a multi-disciplinary team
- Able to maintain confidentiality
- Able to work to tight deadlines
- Able to work independently with minimal supervision, often under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
