Job summary
The Estates Directorate is seeking to recruit a skilled and motivated PFI Assistant/ Contract Officer to join the Estates Corporate Services Team.The successful candidate will perform an integral role in supporting the team in a complex PFI setting as well as having a lead role in performance management and managing the delivery of projects, minor works and lifecycle development.
The role is offered as a Band 6 role or alternatively would be available to a suitable candidate as a Band 5 development role, with progression to Band 6 within 12 months.
- Interview Date Friday, 08 December 2023
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
The successful candidate will support in managing the performance of one of the largest PFI contracts in the region therefore providing a truly unique experience and opportunities to develop within the organisation, whilst supporting clinical staff to deliver the highest standard of patient care.
Acting as a key point of contact for the Trust in its dealings with PFI partners with responsibility for ensuring that the Trust meets its obligations with regard to performance management of the PFI Agreement.
Maintaining effective communications with internal and external stakeholders
Working with functional leads to promote opportunities to improve the quality and efficiency of service delivery, to enhance the patient environment.
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 1.84 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
Band 6
- Take a lead role in management, monitoring and reporting of the performance of PFI estate services across the Trust. Assist in the development and implementation of appropriate systems and will work closely with functional leads and specialist advisors, to audit and monitor the services provided by external service providers, ensuring the maintenance of consistently high standards in all areas.
- Working as part of the PFI Management Team, they will help to drive a programme of continuous improvement in the way in which services are delivered; providing a patient environment of the highest standard.
- Represent a key point of contact for the Trust in its dealings with PFI partners and will have a particular responsibility for ensuring that the Trust meets its obligations in regard to performance management of the PFI Agreement.
- Identify and, working with functional leads, promote opportunities to improve the quality and efficiency of service delivery, to enhance the patient environment.
- To maintain effective system/systems of performance management, ensuring that services provided by the PFI achieve the requirements of the PFI Agreement and are responsive to and capable of improving to meet the changing needs of the Trust.
- To represent the Directorate in monthly Performance Management review meetings with the PFI.
- Agree with the PFI representatives programmes for application of the payment mechanism, management of the helpdesk, maintenance, lifecycle replacement and other works involving potential disruption to clinical services, liaising as appropriate with clinical teams.
- Help prepare monthly report responses including detailed financial spreadsheets of complex payment mechanism calculations.
- To help manage change within the PFI estate whether that be capital investment, variation to clinical services or minor works.
- To maintain auditable records of performance management activity in line with the Trusts contractual and records management responsibilities and produce information reports as required.
- To support functional leads in the development, implementation and management of performance management systems across other, including in-house, services, identifying and realising opportunities for improvement in quality, efficiency and consistency.
- To maintain effective communication and good systems of working with, Trust Matrons and other internal customers; helping to identify and meet their service needs.
- To ensure effective communication with and participation of patients and public in the business of the department.
- To investigate comments and complaints from patient, visitors and staff concerning services provided by the PFI; reporting outcomes and recommending and initiating changes to procedures as appropriate.
- To sponsor and conduct patient and/or staff surveys and questionnaires as necessary.
- To pro-actively participate in and support initiatives to improve standards of patient environment, cleanliness and infection control across the Trust.
- Shall be prepared to undertake additional training in order to fulfil the requirements of the post.
- Undertake condition/dilapidation surveys to ensure engineering and equipment assets are maintained at acceptable standards.
- To provide cover for the member of the team in their absence.
Band 5
- Support in management, monitoring and reporting of the performance of PFI estate services across the Trust. Assist in the development and implementation of appropriate systems and will work closely with functional leads and specialist advisors, to audit and monitor the services provided by external service providers,ensuring the maintenance of consistently high standards in all areas.
- Working as part of the PFI Management Team, they will help to drive a programme of continuous improvement in the way in which services are delivered, providing a patient environment of the highest standard.
- Identify and, working with functional leads, promote opportunities to improve the quality and efficiency of service delivery, to enhance the patient environment.
- To maintain effective system/systems of performance management, ensuring that services provided by the PFI achieve the requirements of the PFI Agreement and are responsive to and capable of improving to meet the changing needs of the Trust.
- To represent the Directorate in monthly Performance Management review meetings with the PFI.
- Assist the PFI Contract Management Team with programmes for application of the payment mechanism, management of the helpdesk, maintenance, lifecycle replacement and other works involving potential disruption to clinical services, liaising as appropriate with clinical teams.
- Help prepare monthly report responses including detailed financial spreadsheets of complex payment mechanism calculations.
- To help manage change within the PFI estate whether that be capital investment, variation to clinical services or minor works.
- To maintain auditable records of performance management activity in line with the Trusts contractual and records management responsibilities and produce information reports as required.
- To support functional leads in the development, implementation and management of performance management systems across other, including in-house, services, identifying and realising opportunities for improvement in quality, efficiency and consistency.
- To maintain effective communication and good systems of working with, Trust Matrons and other internal customers; helping to identify and meet their service needs.
- To investigate comments and complaints from patient, visitors and staff concerning services provided by the PFI, reporting outcomes and recommending and initiating changes to procedures as appropriate.
- To sponsor and conduct patient and/or staff surveys and questionnaires as necessary.
- To pro-actively participate in and support initiatives to improve standards of patient environment, cleanliness and infection control across the Trust.
- Shall be prepared to undertake additional training in order to fulfil the requirements of the post.
- Undertake condition/dilapidation surveys to ensure engineering and equipment assets are maintained at acceptable standards.
- To provide cover for the member of the team in their absence.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Job description
Job responsibilities
Band 6
- Take a lead role in management, monitoring and reporting of the performance of PFI estate services across the Trust. Assist in the development and implementation of appropriate systems and will work closely with functional leads and specialist advisors, to audit and monitor the services provided by external service providers, ensuring the maintenance of consistently high standards in all areas.
- Working as part of the PFI Management Team, they will help to drive a programme of continuous improvement in the way in which services are delivered; providing a patient environment of the highest standard.
- Represent a key point of contact for the Trust in its dealings with PFI partners and will have a particular responsibility for ensuring that the Trust meets its obligations in regard to performance management of the PFI Agreement.
- Identify and, working with functional leads, promote opportunities to improve the quality and efficiency of service delivery, to enhance the patient environment.
- To maintain effective system/systems of performance management, ensuring that services provided by the PFI achieve the requirements of the PFI Agreement and are responsive to and capable of improving to meet the changing needs of the Trust.
- To represent the Directorate in monthly Performance Management review meetings with the PFI.
- Agree with the PFI representatives programmes for application of the payment mechanism, management of the helpdesk, maintenance, lifecycle replacement and other works involving potential disruption to clinical services, liaising as appropriate with clinical teams.
- Help prepare monthly report responses including detailed financial spreadsheets of complex payment mechanism calculations.
- To help manage change within the PFI estate whether that be capital investment, variation to clinical services or minor works.
- To maintain auditable records of performance management activity in line with the Trusts contractual and records management responsibilities and produce information reports as required.
- To support functional leads in the development, implementation and management of performance management systems across other, including in-house, services, identifying and realising opportunities for improvement in quality, efficiency and consistency.
- To maintain effective communication and good systems of working with, Trust Matrons and other internal customers; helping to identify and meet their service needs.
- To ensure effective communication with and participation of patients and public in the business of the department.
- To investigate comments and complaints from patient, visitors and staff concerning services provided by the PFI; reporting outcomes and recommending and initiating changes to procedures as appropriate.
- To sponsor and conduct patient and/or staff surveys and questionnaires as necessary.
- To pro-actively participate in and support initiatives to improve standards of patient environment, cleanliness and infection control across the Trust.
- Shall be prepared to undertake additional training in order to fulfil the requirements of the post.
- Undertake condition/dilapidation surveys to ensure engineering and equipment assets are maintained at acceptable standards.
- To provide cover for the member of the team in their absence.
Band 5
- Support in management, monitoring and reporting of the performance of PFI estate services across the Trust. Assist in the development and implementation of appropriate systems and will work closely with functional leads and specialist advisors, to audit and monitor the services provided by external service providers,ensuring the maintenance of consistently high standards in all areas.
- Working as part of the PFI Management Team, they will help to drive a programme of continuous improvement in the way in which services are delivered, providing a patient environment of the highest standard.
- Identify and, working with functional leads, promote opportunities to improve the quality and efficiency of service delivery, to enhance the patient environment.
- To maintain effective system/systems of performance management, ensuring that services provided by the PFI achieve the requirements of the PFI Agreement and are responsive to and capable of improving to meet the changing needs of the Trust.
- To represent the Directorate in monthly Performance Management review meetings with the PFI.
- Assist the PFI Contract Management Team with programmes for application of the payment mechanism, management of the helpdesk, maintenance, lifecycle replacement and other works involving potential disruption to clinical services, liaising as appropriate with clinical teams.
- Help prepare monthly report responses including detailed financial spreadsheets of complex payment mechanism calculations.
- To help manage change within the PFI estate whether that be capital investment, variation to clinical services or minor works.
- To maintain auditable records of performance management activity in line with the Trusts contractual and records management responsibilities and produce information reports as required.
- To support functional leads in the development, implementation and management of performance management systems across other, including in-house, services, identifying and realising opportunities for improvement in quality, efficiency and consistency.
- To maintain effective communication and good systems of working with, Trust Matrons and other internal customers; helping to identify and meet their service needs.
- To investigate comments and complaints from patient, visitors and staff concerning services provided by the PFI, reporting outcomes and recommending and initiating changes to procedures as appropriate.
- To sponsor and conduct patient and/or staff surveys and questionnaires as necessary.
- To pro-actively participate in and support initiatives to improve standards of patient environment, cleanliness and infection control across the Trust.
- Shall be prepared to undertake additional training in order to fulfil the requirements of the post.
- Undertake condition/dilapidation surveys to ensure engineering and equipment assets are maintained at acceptable standards.
- To provide cover for the member of the team in their absence.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Person Specification
Meets All Band 6 Criteria
Essential
- Educated to degree level in building, surveying, project management, engineering or related discipline or equivalent experience
- Significant demonstrable post qualification experience in the operation and financial management of PFI contracts or leases and licenses. This will typically involve post qualification experience and a good working knowledge of the following key disciplines: o Payment Mechanism o Service Level Specification o Helpdesk
- Experience working in a healthcare or similar environment
- Experience of management of finances
- Good working knowledge of the following key disciplines. o Complex contractual procedures and payment mechanisms. o Office IT systems and software packages including Excel, PowerPoint, Word etc. o Health & Safety legislation o Estates guidelines
- Maintain a programme of continual professional development (CPD) to ensure current best practice is achieved
- Excellent record keeping
- Excellent verbal, written and interpersonal and communication skills
- Excellent keyboard and IT skills
- Ability to present data as clear and concise information
- Ability to understand and articulate complex payment mechanism financial calculations
- Highly developed analytical and judgemental skills
Desirable
- Chartered or working toward chartered status
Meets All Band 5 Criteria
Essential
- Educated to degree level or equivalent experience
- Willingness to engage in formal and informal training to develop skillset in the field of building, surveying, project management, engineering or associated disciplines
- Experience working in a healthcare or similar environment
- Good working knowledge of the following key disciplines. o Complex contractual procedures and payment mechanisms. o Office IT systems and software packages including Excel, PowerPoint, Word etc. o Health & Safety legislation o Estates guidelines
- Maintain a programme of continual professional development (CPD) to ensure current best practice is achieved
- Excellent verbal, written and interpersonal and communication skills
- Excellent keyboard and IT skills
- Ability to present data as clear and concise information
- Ability to understand and articulate complex payment mechanism financial calculations
- Highly developed analytical and judgemental skills
- Excellent record keeping
Desirable
- Chartered or working toward chartered status
Person Specification
Meets All Band 6 Criteria
Essential
- Educated to degree level in building, surveying, project management, engineering or related discipline or equivalent experience
- Significant demonstrable post qualification experience in the operation and financial management of PFI contracts or leases and licenses. This will typically involve post qualification experience and a good working knowledge of the following key disciplines: o Payment Mechanism o Service Level Specification o Helpdesk
- Experience working in a healthcare or similar environment
- Experience of management of finances
- Good working knowledge of the following key disciplines. o Complex contractual procedures and payment mechanisms. o Office IT systems and software packages including Excel, PowerPoint, Word etc. o Health & Safety legislation o Estates guidelines
- Maintain a programme of continual professional development (CPD) to ensure current best practice is achieved
- Excellent record keeping
- Excellent verbal, written and interpersonal and communication skills
- Excellent keyboard and IT skills
- Ability to present data as clear and concise information
- Ability to understand and articulate complex payment mechanism financial calculations
- Highly developed analytical and judgemental skills
Desirable
- Chartered or working toward chartered status
Meets All Band 5 Criteria
Essential
- Educated to degree level or equivalent experience
- Willingness to engage in formal and informal training to develop skillset in the field of building, surveying, project management, engineering or associated disciplines
- Experience working in a healthcare or similar environment
- Good working knowledge of the following key disciplines. o Complex contractual procedures and payment mechanisms. o Office IT systems and software packages including Excel, PowerPoint, Word etc. o Health & Safety legislation o Estates guidelines
- Maintain a programme of continual professional development (CPD) to ensure current best practice is achieved
- Excellent verbal, written and interpersonal and communication skills
- Excellent keyboard and IT skills
- Ability to present data as clear and concise information
- Ability to understand and articulate complex payment mechanism financial calculations
- Highly developed analytical and judgemental skills
- Excellent record keeping
Desirable
- Chartered or working toward chartered status
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
