Leicestershire Partnership NHS Trust

Band 4 Care Navigator- Healthy Together Helpline

This job is now closed

Job summary

We would like to announce a great opportunity to work as a Care Navigator within the Healthy Together Helpline.

The Care Navigator will support the Healthy Together Helpline practitioners with liaising with multiagency partners, preparation of records for safeguarding meetings and supporting families with a range of health enquiries. The Care Navigator will be a point of contact for Social Workers when collating non-clinical health information.

The Care Navigator will support with promoting the Healthy Together Helpline at stakeholder events across Leicester, Leicestershire and Rutland.

You must have access to your own transport or suitable alternative. Dependence on public transport is not suitable for this role.

Please note, the base is currently Bridge Park Plaza but will be moving to County Hall this year. Interviews will be held on Tuesday 16th April.

If you are interested and would like to find out some more information, then please contact:

Gemma Cole, Care Navigation Team Leader on 07827 449413 or Miriam Johnson, Healthy Together Helpline Clinical Team Leader on 07775 673 117.

Main duties of the job

The Care Navigator role is specifically to improve outcomes for children, young people and their families and carers. The Care Navigator is a member of the administrative team who supports the clinicians in the team, this involves working closely with the Lead Professionals which include School Nurses and Health Visitor teams who are the universal point of contact for every child.

The service is aimed at families where a child or young person needs additional intervention and information about local support networks. The Care Navigator will focus on health needs specifically relating to the child or young person when they have additional needs or may have social care involvement.

Care Navigators are a recognised point of contact, support child, young people and families to co-ordinate services and partner agencies involvement in case reviews, enabling the families to get the right support from the right professional at the right time. The Care Navigator will arrange and facilitate this where appropriate.

The Care Navigator will be a key member of the Healthy Together Helpline and will utilise the Mittel telephone system, dealing with internal and external calls.

About us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serves over 1 million people living in Leicester, Leicestershire and Rutland.

Here at LPT, our values are Compassion, Respect, Integrity and Trust, which we keep at the heart of everything we do.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information are contained in the attached document titled Information for Applicants.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Date posted

01 March 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,597 a year

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9313-24-0325

Job locations

Leicestershire Partnership Nhs Trust

Bridge Park Road

Thurmaston

Leicester

LE4 8PQ

Leicestershire County Council

Leicester Road

Glenfield

Leicester

LE3 8RA

Job description

Job responsibilities

If you like what you have read and would like more information on the duties and responsibilities of this role, then please click onto the attached job description and personal specification.

Job description

Job responsibilities

If you like what you have read and would like more information on the duties and responsibilities of this role, then please click onto the attached job description and personal specification.

Person Specification

Experience

Essential

3.1 Ability to work within, understand and interpret agreed policies, procedures or guidelines the nature of the work has to be completed to certain standards defined within these documents to ensure quality and adherence to legal requirements.
3.2 Ability to work corporately within a large, multi-professional neighbourhood team.
3.3 Ability to work calmly under pressure, able to prioritise workloads while working, meet deadlines and demonstrate flexibility and adaptability to meet changing demands.
3.4 Able to organise, facilitate and administer meetings, take notes and produce accurate, informative minutes. Deal with confidential correspondence and reports.
3.5 Knowledge of electronic and hard copy organisation systems and able to use a range of Microsoft Office packages including Microsoft outlook and ability to produce documents presentations, spread sheets and work with databases as required.
3.14 Knowledge of Child Protection and Looked after Children policies and procedures.
5.5 Sensitivity in dealing with parents/carers of children with complex
and complicated needs, including excellent listening and empathy skills.

Desirable

4.3 Significant experience of working in a complex health organisation as an administrator.

Qualifications

Essential

2.1 Good standard of education including GCSE English and Maths (Grade A-C) or equivalent.
2.2 NVQ 3 in Business/Administration subjects or equivalent experience. 2.3 Level 3 Certificate in IT User Skills (ECDL Advanced) /RSA III/Advanced typing skills or equivalent experience.

Mobility

Essential

The candidate must have access to their own transport or suitable alternative. Dependence on public transport is not suitable for this role.

Person Specification

Experience

Essential

3.1 Ability to work within, understand and interpret agreed policies, procedures or guidelines the nature of the work has to be completed to certain standards defined within these documents to ensure quality and adherence to legal requirements.
3.2 Ability to work corporately within a large, multi-professional neighbourhood team.
3.3 Ability to work calmly under pressure, able to prioritise workloads while working, meet deadlines and demonstrate flexibility and adaptability to meet changing demands.
3.4 Able to organise, facilitate and administer meetings, take notes and produce accurate, informative minutes. Deal with confidential correspondence and reports.
3.5 Knowledge of electronic and hard copy organisation systems and able to use a range of Microsoft Office packages including Microsoft outlook and ability to produce documents presentations, spread sheets and work with databases as required.
3.14 Knowledge of Child Protection and Looked after Children policies and procedures.
5.5 Sensitivity in dealing with parents/carers of children with complex
and complicated needs, including excellent listening and empathy skills.

Desirable

4.3 Significant experience of working in a complex health organisation as an administrator.

Qualifications

Essential

2.1 Good standard of education including GCSE English and Maths (Grade A-C) or equivalent.
2.2 NVQ 3 in Business/Administration subjects or equivalent experience. 2.3 Level 3 Certificate in IT User Skills (ECDL Advanced) /RSA III/Advanced typing skills or equivalent experience.

Mobility

Essential

The candidate must have access to their own transport or suitable alternative. Dependence on public transport is not suitable for this role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

Leicestershire Partnership Nhs Trust

Bridge Park Road

Thurmaston

Leicester

LE4 8PQ

Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)

Employer details

Employer name

Leicestershire Partnership NHS Trust

Address

Leicestershire Partnership Nhs Trust

Bridge Park Road

Thurmaston

Leicester

LE4 8PQ

Employer's website

https://www.leicspart.nhs.uk/jobs/ (Opens in a new tab)