Band 3 Business Assistant

Leicestershire Partnership NHS Trust

This job is now closed

Job summary

An exciting opportunity has arisen to join our fast-paced Business Support Team as a Band 3 Business Assistant within the Families, Young People and Childrens Services Directorate.

We are currently based at Bridge Park Plaza, Thurmaston, on the edge of Watermead Country Park. We will be moving to County Hall, Glenfield Hospital site from End of Spring 2024. Free car parking is available at both sites.

We are currently looking at a blended approach to working and this involves some degree of home working once training has been completed. The role is diverse, with each day bringing new challenges. You will have proven ability in using your own initiative, working with confidential and highly sensitive information, showing attention to details and the ability to work accurately, whilst understanding the importance of adhering to Trust Policies and local procedures. A confident, professional personality with a can do attitude is a must.

The successful candidate will have experience of working in a secretarial/assistant capacity and be able to work supportively with others to assist the senior management team in maximising the efficient use of their time and the resources of the service.

Main duties of the job

The post holder would be required to have the essential knowledge, experience and be able to demonstrate within the following areas:

Previous experiences of working in an administrative/business support function in an office environment.
GCSE in English Language and Maths Grade C/4 or above.
Highly skilled in all Microsoft Office Packages.
The successful candidate will have experienced minute taking skills
NVQ/RQF Level 3 in administration or able to demonstrate equivalent knowledge and experience in delivering an efficient administrative service.
Excellent organisational and prioritisation skills.
Adopt a flexible, self-motivated approach to work.
An ability to communicate sensitively and effectively at all levels.
Previous experience of organisation, facilitation and recording of meetings.
An ability to prioritise work reactively and be confident working independently.

Exceptional written, verbal and face to-face communication skills. Ability to communicate effectively with professionals and service-users at all levels in health and agencies external to health.

Experience of providing administration support for a range of projects and assisting the project managers in updating key documentation such action logs and presentations. Assertiveness skills to challenge potentially inappropriate or unsafe actions of others, for the benefit of patients and the service.

For more details, please contact Lyndsay Wright, Admin Support Manager on 07920 576 197 or email lyndsay.wright1@nhs.net.

About us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serves over 1 million people living in Leicester, Leicestershire and Rutland.

Here at LPT, our values are Compassion, Respect, Integrity and Trust, which we keep at the heart of everything we do.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information are contained in the attached document titled Information for Applicants.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Date posted

14 December 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9313-23-1220

Job locations

Leicestershire Partnership Nhs Trust

Bridge Park Road

Thurmaston

Leicester

LE4 8PQ

Leicestershire County Council

Leicester Road

Glenfield

Leicester

LE3 8RA

Job description

Job responsibilities

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto the attached Job Description and Person Specification.

Job description

Job responsibilities

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto the attached Job Description and Person Specification.

Person Specification

Knowledge and Skills

Essential

1. Experience of communicating effectively via email, including implementing a flagging/prioritisation system for self and others.
2. Experience of planning and organising training, meetings, appointments and events, including co-ordinating travel arrangements and guest speakers.
3. Experience of taking minutes/notes of meetings, circulating documentation including identifying actions ensuring they are logged,
prioritised, and are followed up.
4. Experience of electronic diary management for self and others.
5. Experience and knowledge of creating and formatting professional communications, such as letters, leaflets, presentations, reports and
briefings to a high standard.
6. Experience of receiving, recording and relaying complex information via the telephone.
7. Experience of ordering goods or services, monitoring progress of orders, checking receipt of goods or services to ensure invoices can be reconciled.
8. Experience of planning and prioritising own workload and that of others to ensure that deadlines and the demands of the service are met.
9. Experience in the development and implementation of electronic or paper-based office systems, which are continually maintained and
updated.
10. Highly skilled in all areas of Microsoft Office, and can demonstrate
good keyboard skills in terms of speed and accuracy.
11. Experience of presenting complex data or statistical information in written format, such as Excel.

Experience

Essential

1. Dealing with complaints or other emotive situations with sensitivity, diplomacy and confidentiality.
2. Using own initiative to solve problems, including taking corrective actions.
3. Experience of transcribing information from either dictation or handwritten notes.
4. Experience of working to a standard which is compliant with policy, procedure or other quality framework.
5. Experience of dealing with change in the workplace and adjusting own working practices to meet new requirements.

Qualifications

Essential

1. GCSE English Language Grade C (new Grade 4) or above.
2. GCSE Maths Grade C (new Grade 4) or above.
3. RQF (Previously NVQ) Business & Administration Level 3 or equivalent skills and knowledge.
4. City & Guilds Typewriting Level 2 or above, or can demonstrate equivalent skills.
5. City & Guilds Audio transcription Level 3 or above, or can demonstrate equivalent skills.

Person Specification

Knowledge and Skills

Essential

1. Experience of communicating effectively via email, including implementing a flagging/prioritisation system for self and others.
2. Experience of planning and organising training, meetings, appointments and events, including co-ordinating travel arrangements and guest speakers.
3. Experience of taking minutes/notes of meetings, circulating documentation including identifying actions ensuring they are logged,
prioritised, and are followed up.
4. Experience of electronic diary management for self and others.
5. Experience and knowledge of creating and formatting professional communications, such as letters, leaflets, presentations, reports and
briefings to a high standard.
6. Experience of receiving, recording and relaying complex information via the telephone.
7. Experience of ordering goods or services, monitoring progress of orders, checking receipt of goods or services to ensure invoices can be reconciled.
8. Experience of planning and prioritising own workload and that of others to ensure that deadlines and the demands of the service are met.
9. Experience in the development and implementation of electronic or paper-based office systems, which are continually maintained and
updated.
10. Highly skilled in all areas of Microsoft Office, and can demonstrate
good keyboard skills in terms of speed and accuracy.
11. Experience of presenting complex data or statistical information in written format, such as Excel.

Experience

Essential

1. Dealing with complaints or other emotive situations with sensitivity, diplomacy and confidentiality.
2. Using own initiative to solve problems, including taking corrective actions.
3. Experience of transcribing information from either dictation or handwritten notes.
4. Experience of working to a standard which is compliant with policy, procedure or other quality framework.
5. Experience of dealing with change in the workplace and adjusting own working practices to meet new requirements.

Qualifications

Essential

1. GCSE English Language Grade C (new Grade 4) or above.
2. GCSE Maths Grade C (new Grade 4) or above.
3. RQF (Previously NVQ) Business & Administration Level 3 or equivalent skills and knowledge.
4. City & Guilds Typewriting Level 2 or above, or can demonstrate equivalent skills.
5. City & Guilds Audio transcription Level 3 or above, or can demonstrate equivalent skills.