Job summary
To undertake the full range of secretarial duties and to create patient letters on the electronic patient record PARIS, including typing patient assessments and prioritising urgent clinical letters. To provide a professional and courteous telephone answering service within the CAMHS Reception to welcome children, adolescents, parents, staff and professionals; ensuring that all telephone calls into the CAMHS Service are coordinated and dealt with professionally and in a timely manner. Liaising with families who may be distressed or emotional on the phone;ensuring confidentiality is strictly maintained
Main duties of the job
To create case notes on electronic patient record PARIS upon receivingmessages from patients, parents, staff and professionals conversations thatneed to be recorded.o To upload electronic clinical documentation including care documents, andanything that requires uploading on to the electronic patient record PARIS. To input new patient referrals on to the electronic patient record PARIS whencovering for colleagues due to annual leave or other absences. This job description is not exhaustive, but is intended to give an overall picture ofthe role. Other duties within the general scope of the post may be required fromtime to time. The duties of the post and job description can be reviewed throughthe agreed process.
About us
We are proud to provide high quality mental health and learning disability services, covering Heywood, Middleton and Rochdale
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
Job description
Job responsibilities
To undertake the full range of secretarial duties, create patient letters on theelectronic patient record PARIS, including typing patient assessments andprioritising urgent clinical letters. To monitor and order stationery and clinical stock items for the department asand when required in a timely manner and within defined budgets. To order non-stock items via the procurement oracle system. To use initiative to a significant level to assist in the development of clericalsystems and work without direct supervision. Decisions made will fall withinclearly defined limits and be governed by procedure and precedent. Be flexible around working hours providing administration and reception dutycover for late evening clinics as necessary. Create and achieve a balance in the workload by prioritising and delegatingwork as necessary and monitoring the situation on a daily basis. Maintain information systems including Paris in accordance with directivesfrom the Admin Lead/Operational Co-ordinator. The post holder will be required to follow prescribed work practices androutines. Agreed precedents cover all duties.
Job description
Job responsibilities
To undertake the full range of secretarial duties, create patient letters on theelectronic patient record PARIS, including typing patient assessments andprioritising urgent clinical letters. To monitor and order stationery and clinical stock items for the department asand when required in a timely manner and within defined budgets. To order non-stock items via the procurement oracle system. To use initiative to a significant level to assist in the development of clericalsystems and work without direct supervision. Decisions made will fall withinclearly defined limits and be governed by procedure and precedent. Be flexible around working hours providing administration and reception dutycover for late evening clinics as necessary. Create and achieve a balance in the workload by prioritising and delegatingwork as necessary and monitoring the situation on a daily basis. Maintain information systems including Paris in accordance with directivesfrom the Admin Lead/Operational Co-ordinator. The post holder will be required to follow prescribed work practices androutines. Agreed precedents cover all duties.
Person Specification
Education/Qualifications
Essential
- RSA / NVQ Level 3 typing / diploma in secretarial studies or equivalent to.
- Good level of general education including GCSE English.
Desirable
Experience
Essential
- Experience within a health/social care setting.
- Experience of working within a highly stressful environment.
Desirable
- NHS experience
- Previous experience within mental health teams.
Skills and Abilities
Essential
- Ability to work well and efficiently under pressure.
- Ability to remain calm under pressure when dealing with stressful working conditions.
- Customer care skills
- Ability to work on own initiative and as part of a multi-disciplinary team
- Good decision making and problemsolving skills
Desirable
- Ability to demonstrate effective utilisation of resources.
Knowledge
Essential
- Competence with working on Microsoft Office Suite
Desirable
- Awareness of Paris system o
work related circumstances
Essential
- o Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs
- Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policie
- Appointments to regulated and controlled activities require an enhanced DBS disclosure.
Person Specification
Education/Qualifications
Essential
- RSA / NVQ Level 3 typing / diploma in secretarial studies or equivalent to.
- Good level of general education including GCSE English.
Desirable
Experience
Essential
- Experience within a health/social care setting.
- Experience of working within a highly stressful environment.
Desirable
- NHS experience
- Previous experience within mental health teams.
Skills and Abilities
Essential
- Ability to work well and efficiently under pressure.
- Ability to remain calm under pressure when dealing with stressful working conditions.
- Customer care skills
- Ability to work on own initiative and as part of a multi-disciplinary team
- Good decision making and problemsolving skills
Desirable
- Ability to demonstrate effective utilisation of resources.
Knowledge
Essential
- Competence with working on Microsoft Office Suite
Desirable
- Awareness of Paris system o
work related circumstances
Essential
- o Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs
- Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policie
- Appointments to regulated and controlled activities require an enhanced DBS disclosure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
