Job summary
An exciting opportunity has arisen to join the 999 Clinical and Quality team at London Ambulance Service. As a Clinical Quality Support Manager you will play a key role in ensuring our team provides safe and effective care. You will do this by supporting the team to learn from patient safety incidents, managing risks and engaging with patients who have received care from our service. In this role you will support education, development of procedures and policies, and quality improvement. A key part of the role will be to work collaboratively with other teams in 999 Operations. We are looking for an individual that is passionate about improving patient care and share our core Trust values of Caring, Respect and Teamwork.
Please note: Interviews will be held week commencing 8th December 2025.
Main duties of the job
As a Clinical Quality Support Manager in 999 Operations you will:
- Provide specialist support, advice and guidance to the 999 Operations leadership and management team on the Patient Safety Incident Response Framework (PSIRF), Just Culture and compliance with statutory and regulatory requirements
- Be a learning response lead for patient safety incident investigations
- Attend/chair internal and external meetings and ensure that information presented isaccurate and comprehensively prepared, sharing information as appropriate
- Produce high-level reports identifying trends and areas for improvement
- Act as a role model for staff
- Monitor performance against defined targets e.g. case management timelines ensuring action is taken where appropriate
- Manage internal governance and assurance processes to ensure that the service complies with external regulatory requirements, including the Care Quality Commission, NHS England, and risk management standard
- Maintain systems of internal control that support those of the LAS's Trust-wide systems,including managing the local risk register along with establishing and maintaining a localassurance/compliance framework
- Represent LAS at relevant external meetings
- Deputise for the 999 Operations Senior Clinical Lead at designated meetings as required
About us
We are one of the world's busiest ambulance services. We have around 8,000 staff and volunteers in our Service: around 3,300 frontline crews in ambulance stations across London, 500 people in our two 999 control rooms and hundreds of support staff based in our offices across the city.
Working for us is an experience like no other, in a city like no other. Whatever your role you'll be helping people who need us the most.
Together, we all play a key part in making sure that we can respond to anyone needing our help 24 hours a day, 365 days a year.
We are committed to promoting equal opportunities across everything we do, in terms of employment and training, providing services and our engagement and decision making. We welcome diversity and look for self-motivated, enthusiastic people from all backgrounds who care about making a difference.
Job description
Job responsibilities
Applicants are advised to read all the information enclosed in the advert before completing an application. For further details of main responsibilities, please see attached job description.
Job description
Job responsibilities
Applicants are advised to read all the information enclosed in the advert before completing an application. For further details of main responsibilities, please see attached job description.
Person Specification
Qualifications
Essential
- Master's Degree/Professional Qualification
Desirable
- Professional clinical qualification and active registration with relevant regulator, e.g. first-level registered nurse with active NMC registration; HCPC registration etc.
Experience
Essential
- Substantial demonstrable experience in a similar role or setting
- Setting and implementing plans to achieve objective and targets
Desirable
- Previous or current experience working in Emergency Operations Centre Settings
Knowledge and Skills
Essential
- Demonstrating continuous personal development including leadership, organisation development and change management
- Prioritising conflicting demands and often unpredictable work patterns
- Receiving, interpreting and analysing complex data to increase understanding and inform decision making
- Presenting complex, sensitive or contentious information to internal and external groups
- Creating a clear vision and translating strategies into operational plans
- Delivering services that demonstrate value for money and making economies where possible
Person Specification
Qualifications
Essential
- Master's Degree/Professional Qualification
Desirable
- Professional clinical qualification and active registration with relevant regulator, e.g. first-level registered nurse with active NMC registration; HCPC registration etc.
Experience
Essential
- Substantial demonstrable experience in a similar role or setting
- Setting and implementing plans to achieve objective and targets
Desirable
- Previous or current experience working in Emergency Operations Centre Settings
Knowledge and Skills
Essential
- Demonstrating continuous personal development including leadership, organisation development and change management
- Prioritising conflicting demands and often unpredictable work patterns
- Receiving, interpreting and analysing complex data to increase understanding and inform decision making
- Presenting complex, sensitive or contentious information to internal and external groups
- Creating a clear vision and translating strategies into operational plans
- Delivering services that demonstrate value for money and making economies where possible
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
