Validation and Performance Clerk

Job description

Job responsibilities

Job DescriptionThe Validation and Performance Clerk supports the delivery of accurate, high-quality patient data in relation to Referral to Treatment (RTT) pathways. The role is essential in maintaining and improving the Trusts RTT position by ensuring data accuracy, timely validation of pathways, and compliance with national access standards. The postholder provides vital support to operational and performance teams through monitoring patient access systems, investigating pathway breaches, and preparing reports that inform divisional and Trust-wide performance.

This is a permanent, part-time (22.5 hours per week), non-clinical office-based role, reporting to the Validation Team Leader and working closely with divisional operational teams, the Business Intelligence Team, and administrative colleagues across the Trust.Main Responsibilities

• Validation and Data Quality

  • Validate patient tracking lists (PTLs) and elective waiting lists.

  • Investigate RTT breaches and provide data for service and performance reviews.

  • Identify, escalate, and resolve data discrepancies to ensure accurate reporting.

  • Contribute to breach analyses, retrospective data reviews, and audits.

  • Support the implementation of RTT-related policies and processes.

• Reporting and Administration

  • Prepare validation and performance reports for divisional and Trust use.

  • Attend RTT access meetings and support associated administrative tasks.

  • Maintain accurate data entry on Trust systems, including PAS and patient records.

• Analytical and Decision-Making

  • Apply RTT rules to interpret complex patient pathways and determine accurate RTT status.

  • Exercise judgement in distinguishing administrative from clinical breaches.

  • Escalate complex cases to divisional leads or managers as appropriate.

• Planning and Organisation

  • Manage and prioritise own workload to meet daily, weekly, and monthly deadlines.

  • Ensure validation tasks are completed in a timely and accurate manner to support reporting requirements.

• Communication and Relationships

  • Work collaboratively with divisional teams, clinical services, and administrative staff.

  • Provide clear, accurate, and sensitive communication when dealing with patient data, breaches, or validation outcomes.

  • Use influencing and negotiation skills to promote data quality and support service improvement.

• People Support and Mentorship

  • Provide informal support and mentorship to new starters.

  • Assist with training on RTT processes, data systems, and validation methods.

  • Lead by example in demonstrating professionalism and data accuracy.

• General Duties

  • Uphold confidentiality and data protection requirements at all times.

  • Use and maintain Trust IT equipment responsibly.

  • Contribute to the Trusts values by working with compassion, respect, openness, and a commitment to excellence and continual improvement.

Person Specification

Experience of validating patient data and knowledge of RTT rules

Essential

• Applicant demonstrates experience of working with patient tracking lists or waiting lists and shows understanding of RTT rules, elective pathways, and how these apply to pathway validation and reporting.

Desirable

• Experience of RTT breach analysis or audits. Applicant provides evidence of contributing to breach analyses, retrospective reviews, or audits linked to RTT data.

Analytical skills, accuracy, and attention to detail

Essential

• Applicant demonstrates ability to investigate and resolve data discrepancies, interpret complex patient information, and maintain accuracy when handling confidential patient data.

Desirable

• Experience of identifying process improvements. Applicant describes instances where they identified opportunities to improve data quality or pathway processes and contributed to service improvements.

Communication and organisational skills

Essential

• Applicant provides examples of communicating effectively with colleagues/teams (e.g. discussing data issues, presenting information) and demonstrates ability to plan and priorities workload to meet deadlines.

Desirable

• Experience of supporting or mentoring new staff. Applicant gives evidence of providing training, guidance, or informal support to colleagues, particularly around RTT or data systems.

Ability to use IT systems and databases confidently

Essential

• Applicant demonstrates experience of using hospital/clinical systems (e.g. PAS) and Microsoft Office packages (particularly Excel and Word) to manage and report on data.

Desirable

• Experience of preparing reports or presenting data. Applicant shows they can prepare validation or performance reports and present findings clearly to managers/teams.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Royal Orthopaedic Hospital NHS Foundation Trust

Address

Royal Orthopaedic Hospital

Bristol Road South

Birmingham

B38 8XX

Employer's website

https://www.roh.nhs.uk/ (Opens in a new tab)