The Royal Orthopaedic Hospital NHS Foundation Trust

Therapy Services Admin Assistant

Information:

This job is now closed

Job summary

An exciting opportunity has arisen for two part-time administrative assistants to join the team at our Physiotherapy and Podiatry Department at College Green, Northfield.

The role involves working on reception as part of the Therapy Services Team and deal with all patients and visitors to the department.

As a member of the Administrative Team you would carry out day to day administrative duties for the department, including dealing with calls and correspondence from patients, consultants, GP's and other healthcare providers.

As part of this role you may also be required to workwithin the MSK Admin Team at the main Royal Orthopaedic Hospital site when required.

The working hours for the first role are 4 x 7.5 hour shifts being worked on a flexible basis weekly to cover the needs of the service (30 hours in total).

The second vacancy hours would be 3 x 6 hour shifts being worked on a flexible basis weekly to cover the needs of the service (18 hours in total).

The service runs between the hours of 07:15 and 20:00 Monday to Thursday and 09:00 to 17:00 Friday. You will be required to cover some early and late shifts.

Main duties of the job

  • To work on reception as part of the Therapy Services Team and deal with all patients and visitors to the department.
  • Provide clerical support for the Therapy Services Department.
  • Maintain the electronic therapy database for the Therapy Services Department using TIARA.
  • Process podiatry orders using the hospital's INTEGRA system.

About us

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.

Details

Date posted

23 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum, pro rata if part time

Contract

Permanent

Working pattern

Part-time

Reference number

303-6920847

Job locations

Royal Orthopaedic Hospital Birmingham

Bristol Road South

Northfield

B31 2AP


Job description

Job responsibilities

  • To deal politely and efficiently with all face to face and telephone enquiries to the department.
  • To deal with distressed, emotional or difficult patients over the telephone and face to face in a calm and professional manner.
  • Receive and transmit confidential information in accordance with the Data Protection Act.
  • Provide administrative support for the Therapy Services and MSK Admin Departments.
  • To book patient appointments and classes, liaising with patients/carers.
  • Register referrals received in a timely manner.
  • Using the 18 week tracker identify referrals on an 18 week pathway and prioritise as necessary.

Job description

Job responsibilities

  • To deal politely and efficiently with all face to face and telephone enquiries to the department.
  • To deal with distressed, emotional or difficult patients over the telephone and face to face in a calm and professional manner.
  • Receive and transmit confidential information in accordance with the Data Protection Act.
  • Provide administrative support for the Therapy Services and MSK Admin Departments.
  • To book patient appointments and classes, liaising with patients/carers.
  • Register referrals received in a timely manner.
  • Using the 18 week tracker identify referrals on an 18 week pathway and prioritise as necessary.

Person Specification

Qualifications and training

Essential

  • English Language GCSE/Maths or equivalent
  • Relevant practical experience
  • Experience working in a busy team or environment
  • IT and keyboard skills

Desirable

  • Previous experience in a healthcare setting

Experience

Essential

  • Relevant clerical experience

Desirable

  • Able to work on own initiative

Personal Qualities

Essential

  • Team player
  • Pleasant and professional manner
  • Conscientious and hard working

Desirable

  • Able to work using own initiative
  • Flexible
  • Reliable
  • Organised
Person Specification

Qualifications and training

Essential

  • English Language GCSE/Maths or equivalent
  • Relevant practical experience
  • Experience working in a busy team or environment
  • IT and keyboard skills

Desirable

  • Previous experience in a healthcare setting

Experience

Essential

  • Relevant clerical experience

Desirable

  • Able to work on own initiative

Personal Qualities

Essential

  • Team player
  • Pleasant and professional manner
  • Conscientious and hard working

Desirable

  • Able to work using own initiative
  • Flexible
  • Reliable
  • Organised

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Royal Orthopaedic Hospital NHS Foundation Trust

Address

Royal Orthopaedic Hospital Birmingham

Bristol Road South

Northfield

B31 2AP


Employer's website

https://www.roh.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

The Royal Orthopaedic Hospital NHS Foundation Trust

Address

Royal Orthopaedic Hospital Birmingham

Bristol Road South

Northfield

B31 2AP


Employer's website

https://www.roh.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Administrative Team Leader

Marcella Edmunds

marcella.edmunds@nhs.net

01217289442

Details

Date posted

23 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum, pro rata if part time

Contract

Permanent

Working pattern

Part-time

Reference number

303-6920847

Job locations

Royal Orthopaedic Hospital Birmingham

Bristol Road South

Northfield

B31 2AP


Supporting documents

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