Team Based Administrator

Job summary

This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:

• Midlands Partnership University NHS Foundation Trust
• North Staffordshire Combined Healthcare NHS Trust
• University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
• Staffordshire and Stoke-on-Trent Integrated Care Board.

The post holder will provide high-quality administrative support to Children and Families Dietetics service, contributing to the effective delivery of clinical and non-clinical services across a range of children's health teams. Working independently and as part of a multidisciplinary team, they will ensure efficient administrative processes, maintain accurate records, coordinate appointments and meetings, and provide excellent customer service to children, young people, families, and partner agencies.

The role requires excellent organisational, communication and IT skills, with the ability to manage competing priorities, maintain confidentiality, and work flexibly to support service delivery. The post holder will contribute to the smooth running of the service by supporting clinical pathways, workforce administration, data quality, and continuous service improvement while adhering to Trust policies, procedures and safeguarding requirements.

Main duties of the job

• Provide comprehensive administrative support to clinical teams, including managing referrals, appointments, diaries, meetings, correspondence, and patient records.
• Maintain accurate information on electronic patient record systems and produce reports, statistics and documentation to support service performance and quality standards.
• Act as a key point of contact for children, young people, families, carers and professionals, responding to enquiries professionally and escalating issues where appropriate.
• Support workforce, finance and procurement processes, including training administration, purchase orders, stock control and rota administration.
• Contribute to the effective running of the service by supporting audits, performance monitoring, data validation, service improvement initiatives and compliance with Trust policies, including safeguarding and information governance.
• Work collaboratively with colleagues across Children's Services and partner organisations, providing cross-cover for administrative teams and contributing to the induction and development of new staff.

About us

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.