Job summary
This
is a fixed term contract role with a contract end date of 31 March 2025.
The
National Institute for Health Research (NIHR) is looking for an enthusiastic
and proactive individual to join the Information Systems and Support Team to
take on the key role of Application Support Analyst.
You
will carry out a variety of IT system support and administration tasks,
primarily leading and overseeing the end-to-end management and delivery of
new and existing Awards schemes, via software configuration of the NIHR
Academy Research Management and Information System (ARAMIS).
Providing
leadership and line management for a small team of Change and Configuration
Analysts, you will have responsibility for the full development lifecycle
from requirements capture, to preparing rounds and online forms, managing
system issues / change requests and supporting releases / updates. You will
also work closely with suppliers, leading regular service delivery and review
meetings to support these aspects of system management and help drive future
improvements.
Main duties of the job
The
role will also require support of other IT systems employed by NIHR,
including (but not restrictive of) developing and maintaining IT related
documentation and policies, as well as developing and providing staff
training for IT systems.
You
will work closely with the Assistant Director Information Systems and
Support in meeting future NIHR system needs, as well as overseeing the
performance, integrity and security of IT services in line with NIHRs
business requirements and digital strategy, liaising closely with Programme,
Finance, Communications and BI teams.
You
will be expected to keep up to date with the latest trends and methods in IT
to ensure the NIHR keeps pace and can exploit the latest technologies, and
mentoring and training other staff members within the ISS Team.
You
must be an excellent communicator with the ability to prioritise, schedule,
and manage the delivery of a complex, wide ranging, time-critical and
unpredictable workload. Experience of working in an Agile environment and
knowledge of programming, particularly in JavaScript, would be highly
desirable.
About us
The
National Institute for Health and Care Research (NIHR) has a mission to
improve the health and wealth of the nation through research. The NIHR plays
a pivotal role in attracting, training and supporting the best researchers
and complements the additional NIHR investment in world-class research
facilities and a skilled research workforce.
This
role is hosted by the Leeds Teaching Hospitals Trust (LTHT) and delivers the
work of the NIHR, leading on policy, strategy and delivery in respect of
academic training in England and working closely with other NIHR centres and
the Science Research and Evidence (SRE) Directorate at the Department of
Health and Social Care (DHSC).
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
Relationship
management
- Participate
in NIHR IT projects when required to
ensure NIHR Academy operates according to DHSC information/data management
requirements.
- Communicate
and manage change effectively to internal stakeholders in a timely manner,
dealing with questions in a diplomatic and sensitive manner.
- Engage,
liaise and build effective relationships with suppliers.
Business
continuity
- Manage
the application support of all IS services (eg Qlikview) to NIHR staff and external users.
- Provide
system administration, including access control, local configuration and
training for all services eg. Qlikview.
- Undertake
technical capacity planning in order to carry out the systems administrator
aspects of the role for Qlikview.
- Support
the Assistant Director Information Systems and Support on negotiations with
external IT suppliers on behalf of NIHR Academy on IT specific issues
ensuring local issues are effectively addressed and performance is managed
within SLA; liaising with the suppliers of NIHRs research management and
information system, on a daily basis. The post holder will act as the deputy
(representative) as required, for the Assistant Director - Information Systems and Support in any
discussions regarding operational IT service provision.
- Provide
structured training and documentation for staff to include one to one and
group training sessions, based on needs analysis.
- Manage
release management activities including the release management plan. This
will include the oversight of all system testing output by the supplier and
the coordination of all user-acceptance testing.
- Re-configuring
systems requires detailed planning and management of the change plans of
multiple awards. The job holder will
work with the supplier to manage the environments, manage testing and the
test plans.
- Responsible
for the management of the incident, change, risks and issues logs and act as
the lead contact with the supplier on a day to day basis.
- Support
the Assistant Director Information Systems and Support in the on-going
review of IT requirements and make recommendations regarding upgrading and
new IT resources such as software for finance, systems performance and
internal communications purposes.
Governance
- To
support projects where IT expertise is fundamental to ensure successful
delivery.
- Manage
the change control system and update schema.
- Maintain
IT security and compliance with industry standard.
- Develop
NIHR Academy towards Department of Health Information Governance Framework
compliance.
- Administer
governance policies local and specific to NIHR.
Job description
Job responsibilities
Relationship
management
- Participate
in NIHR IT projects when required to
ensure NIHR Academy operates according to DHSC information/data management
requirements.
- Communicate
and manage change effectively to internal stakeholders in a timely manner,
dealing with questions in a diplomatic and sensitive manner.
- Engage,
liaise and build effective relationships with suppliers.
Business
continuity
- Manage
the application support of all IS services (eg Qlikview) to NIHR staff and external users.
- Provide
system administration, including access control, local configuration and
training for all services eg. Qlikview.
- Undertake
technical capacity planning in order to carry out the systems administrator
aspects of the role for Qlikview.
- Support
the Assistant Director Information Systems and Support on negotiations with
external IT suppliers on behalf of NIHR Academy on IT specific issues
ensuring local issues are effectively addressed and performance is managed
within SLA; liaising with the suppliers of NIHRs research management and
information system, on a daily basis. The post holder will act as the deputy
(representative) as required, for the Assistant Director - Information Systems and Support in any
discussions regarding operational IT service provision.
- Provide
structured training and documentation for staff to include one to one and
group training sessions, based on needs analysis.
- Manage
release management activities including the release management plan. This
will include the oversight of all system testing output by the supplier and
the coordination of all user-acceptance testing.
- Re-configuring
systems requires detailed planning and management of the change plans of
multiple awards. The job holder will
work with the supplier to manage the environments, manage testing and the
test plans.
- Responsible
for the management of the incident, change, risks and issues logs and act as
the lead contact with the supplier on a day to day basis.
- Support
the Assistant Director Information Systems and Support in the on-going
review of IT requirements and make recommendations regarding upgrading and
new IT resources such as software for finance, systems performance and
internal communications purposes.
Governance
- To
support projects where IT expertise is fundamental to ensure successful
delivery.
- Manage
the change control system and update schema.
- Maintain
IT security and compliance with industry standard.
- Develop
NIHR Academy towards Department of Health Information Governance Framework
compliance.
- Administer
governance policies local and specific to NIHR.
Person Specification
Qualifications
Essential
- Educated to degree level and/ or equivalent experience within an IT related role
- Other post graduate or equivalent level training in appropriate IT field
Desirable
- ITIL (IT Service Management) Foundation level accreditation or demonstrable equivalent experience
Experience
Essential
- Significant demonstrable IT service support and/ or software change and release experience leading an IT service management team
- Experience of dealing with suppliers and third parties
- Experiencing of working in and across multi- disciplinary teams
Desirable
- Experience of managing IT change in a complex business environment
- Experience of System Administration/ Support of eg Qlikview/ SQL
Skills & behaviours
Essential
- Understanding of information management systems
- Strong relationship management skills: ability to negotiate and facilitate
- Ability to deal with complex problems and situations that require both controlled and sensitive resolution
- Proactive individual who displays initiative and is willing to take ownership of issues
- Well organised and adaptable
- Ability to work effectively as part of a team
- Recognition of the importance of working to standards
- Knowledge of Windows operating systems and MS Office applications
- Experience of coordinating user acceptance testing
- Ability to analyse, interpret and present complex information
- Advanced keyboard skills
- Ability to maintain confidentiality
Desirable
- An understanding of public sector health research and its management
- Knowledge of the Department of Health Information Governance Framework
- Working knowledge of Qlikview and SQL
Additional Requirements
Essential
- Willingness to work out of hours to ensure minimum disruption to services in the event of system upgrades, installations or problems
Person Specification
Qualifications
Essential
- Educated to degree level and/ or equivalent experience within an IT related role
- Other post graduate or equivalent level training in appropriate IT field
Desirable
- ITIL (IT Service Management) Foundation level accreditation or demonstrable equivalent experience
Experience
Essential
- Significant demonstrable IT service support and/ or software change and release experience leading an IT service management team
- Experience of dealing with suppliers and third parties
- Experiencing of working in and across multi- disciplinary teams
Desirable
- Experience of managing IT change in a complex business environment
- Experience of System Administration/ Support of eg Qlikview/ SQL
Skills & behaviours
Essential
- Understanding of information management systems
- Strong relationship management skills: ability to negotiate and facilitate
- Ability to deal with complex problems and situations that require both controlled and sensitive resolution
- Proactive individual who displays initiative and is willing to take ownership of issues
- Well organised and adaptable
- Ability to work effectively as part of a team
- Recognition of the importance of working to standards
- Knowledge of Windows operating systems and MS Office applications
- Experience of coordinating user acceptance testing
- Ability to analyse, interpret and present complex information
- Advanced keyboard skills
- Ability to maintain confidentiality
Desirable
- An understanding of public sector health research and its management
- Knowledge of the Department of Health Information Governance Framework
- Working knowledge of Qlikview and SQL
Additional Requirements
Essential
- Willingness to work out of hours to ensure minimum disruption to services in the event of system upgrades, installations or problems
