Job summary
We are seeking an organised and proactive Administrator to join our dedicated Health Visiting team at Homerton Healthcare. Based at Orsman Road, this vital role supports the smooth running of the 0-5 and Single Point of Access (SPA) Teams, ensuring efficient administrative and booking processes across the service.
As a key point of contact, you will be responsible for booking appointments, contacting clients, managing daily operational tasks, maintaining team planners and supporting cross cover arrangements across the administrative team. The role also includes supporting safeguarding processes, maintaining data accuracy across systems such as RIO and EPR and coordinating communication between internal teams and external partners.
You will play an essential role in supporting the delivery of high-quality services to children and families across the community, helping the service meet operational and performance targets while contributing to the implementation of new centralised administrative processes across the service.
If you have excellent organisational and communication skills, experience within an administrative environment and a commitment to delivering high-quality support within a busy healthcare setting, we would love to hear from you.
***ADVERT MAY CLOSE EARLY DUE TO HIGH APPS***
Main duties of the job
- Facilitate the smooth operation of the 0-5 and Single Point of Access (SPA) Teams by managing key administrative functions, including booking appointments, contacting clients, maintaining team planners, cross covering staff duties where required and supporting safeguarding processes.
- Process daily operational reports, including birth and antenatal lists, demographic changes and A&E reports, to ensure data accuracy and consistency across systems such as RIO and EPR.
- Act as the first point of contact for enquiries, ensuring effective communication with internal teams and external partners, including social services, GP practices and early years settings.
- Compile and distribute safeguarding files, ensure the accuracy of sensitive information and liaise with relevant stakeholders to support continuity of care.
- Support the implementation and embedding of the new centralised booking and administrative processes across the service to improve clinic utilisation, patient flow and consistency of practice.
- Deliver training and support to team members to foster a culture of learning and continuous improvement within the service.
About us
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Before applying, please ensure that both you and the role satisfy the relevant UK Visas and Immigration (UKVI) pointsbased system criteria, as applications that do not meet these requirements cannot be progressed.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Before applying, please ensure that both you and the role satisfy the relevant UK Visas and Immigration (UKVI) pointsbased system criteria, as applications that do not meet these requirements cannot be progressed.
Person Specification
Education / Qualifications
Essential
- General level of education NVQ - Levels 2 or equivalent
Desirable
- NVQ - level 3 or equivalent
Trust Values, Equal Opportunities & Other Requirements
Essential
- Understanding and demonstration of the Trust Values
- Commitment and adherence to equality, diversity and inclusion
- Flexible approach to work arrangements including a willingness to work and travel across sites independently
Knowledge
Essential
- Knowledge/understanding of confidentiality issues
- Have a understanding of the different needs of working with families in inner city and of the health visiting role
- Working knowledge of the requirements of safeguarding children and families
- Knowledge of risk and own limitations
Desirable
- Basic safeguarding training
- Understanding of work with GP's Children's Centre and Early Years Settings.
- Knowledge of clinical governance and risk
Experience
Essential
- Have a minimum of 1 year experience of working with people effectively from various backgrounds
- Experience of administrative duties
- Experience of working in a team
Desirable
- An understanding of Community Health care of working with Children and Families
Skills / Abilities
Essential
- Communication skills, both written and verbal
- Ability to relate appropriately to staff at all levels
- Problem solving skills
- Influencing skills
- Excellent organisational and administration skills - prioritising, meeting deadlines, setting standards
- Ability to manage own workload and work under pressure
- Ability/willingness to learn new skills
- Word processing skills (Word, Excel etc)
- Basic report writing skill
- Ability to use range of IT software's including RIO and EPR
- Have the ability to work flexibly within teams and work across the service including attending other community sites
Desirable
- Ability to support the well baby clinic
Person Specification
Education / Qualifications
Essential
- General level of education NVQ - Levels 2 or equivalent
Desirable
- NVQ - level 3 or equivalent
Trust Values, Equal Opportunities & Other Requirements
Essential
- Understanding and demonstration of the Trust Values
- Commitment and adherence to equality, diversity and inclusion
- Flexible approach to work arrangements including a willingness to work and travel across sites independently
Knowledge
Essential
- Knowledge/understanding of confidentiality issues
- Have a understanding of the different needs of working with families in inner city and of the health visiting role
- Working knowledge of the requirements of safeguarding children and families
- Knowledge of risk and own limitations
Desirable
- Basic safeguarding training
- Understanding of work with GP's Children's Centre and Early Years Settings.
- Knowledge of clinical governance and risk
Experience
Essential
- Have a minimum of 1 year experience of working with people effectively from various backgrounds
- Experience of administrative duties
- Experience of working in a team
Desirable
- An understanding of Community Health care of working with Children and Families
Skills / Abilities
Essential
- Communication skills, both written and verbal
- Ability to relate appropriately to staff at all levels
- Problem solving skills
- Influencing skills
- Excellent organisational and administration skills - prioritising, meeting deadlines, setting standards
- Ability to manage own workload and work under pressure
- Ability/willingness to learn new skills
- Word processing skills (Word, Excel etc)
- Basic report writing skill
- Ability to use range of IT software's including RIO and EPR
- Have the ability to work flexibly within teams and work across the service including attending other community sites
Desirable
- Ability to support the well baby clinic
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
