Job summary
A new opportunity to join the Breast unit open access administrative team has arisen. You will be part of a well established administrative team managing around 5000 patients on open access follow up. The role is pivotal for the smooth running of the service supporting our patients. It will predominately be based on our Sutton site and may require some travel to our Chelsea site as required. The post holder will be involved in taking calls from patients, managing databases and working closely with the advanced nurse practitioners. Informal visits and calls to learn more about the post are encouraged and training will be provided from our supportive team.
Main duties of the job
- To provide administrative expertise to the Breast Open Access Program
- To provide excellent administrative support to the pathway, including maintaining a robust system to track patients through their routine surveillance tests, track ad-hoc investigations dependent on patient reported symptoms and ensure treatment plans are adhered to
- The post holder will organise and liaise with the clinical team to manage the pathway throughout a patient's follow-up period. The post holder will liaise with other members of a busy, multidisciplinary team to support this follow-up model and continue to develop and enhance the service.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification:
- To support the Advanced Nurse Practitioner and Admin Team Leads within the Breast Open Access pathway.
- To provide administrative and data management support.
- Triage Breast referrals to ensure appropriate management, adhering to Access policy
- Navigating referral criteria and establishing communication with primary care providers
- Coordinating and updating the database held on EPIC to manage the follow-up pathways for patients and various review points for patients, ensuring it is kept up to date and accurate.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification:
- To support the Advanced Nurse Practitioner and Admin Team Leads within the Breast Open Access pathway.
- To provide administrative and data management support.
- Triage Breast referrals to ensure appropriate management, adhering to Access policy
- Navigating referral criteria and establishing communication with primary care providers
- Coordinating and updating the database held on EPIC to manage the follow-up pathways for patients and various review points for patients, ensuring it is kept up to date and accurate.
Person Specification
Education/Qualifications
Essential
- Educated to NVQ Diploma level or equivalent qualification or experience in a similar role
- Exceptional understanding of medical terminology
- Competent at Microsoft Excel, Word and Outlook
Desirable
- Association of Medical Secretaries, Practice Managers and Receptionists (AMSPAR) qualified or equivalent.
- European Computer Driving License (ECDL) or Equivalent
Experience
Essential
- Patient interaction and clinical environments
- Experience in working with databases, hospital IT systems
- Experience of coordinating patient pathways
- Substantial previous medical secretarial experience.
- Experience of diary management.
Desirable
- Experience typing letters and dissemination of correspondence to patients and primary/secondary/tertiary care Experience appointment scheduling
Skills/Abilities/Knowledge
Essential
- Excellent interpersonal & communication skills with the ability to deal effectively with a wide range of people (e.g. medical & nursing staff, managers, admin staff) in a helpful manner.
- Ability to communicate with patients about visit expectations
- Ability to prioritise workload and adjust to work in light of unexpected events or changing priorities. To be able to use your own initiative planning own work for the day/week and work unsupervised where appropriate.
- A flexible attitude to work & ability to contribute to the wider team.
- Knowledge & experience of MS Office applications or Equivalent - extract data and present at project meetings.
- Ability to grasp new concepts quickly
- Ability to contribute to process improvement initiatives
- Liaison with primary and secondary care
- Evidence of ability to handle sensitive information without compromising confidentiality
- Evidence of commitment to delivering high quality customer service
- Demonstrable awareness of the needs of the multi-disciplinary team.
Person Specification
Education/Qualifications
Essential
- Educated to NVQ Diploma level or equivalent qualification or experience in a similar role
- Exceptional understanding of medical terminology
- Competent at Microsoft Excel, Word and Outlook
Desirable
- Association of Medical Secretaries, Practice Managers and Receptionists (AMSPAR) qualified or equivalent.
- European Computer Driving License (ECDL) or Equivalent
Experience
Essential
- Patient interaction and clinical environments
- Experience in working with databases, hospital IT systems
- Experience of coordinating patient pathways
- Substantial previous medical secretarial experience.
- Experience of diary management.
Desirable
- Experience typing letters and dissemination of correspondence to patients and primary/secondary/tertiary care Experience appointment scheduling
Skills/Abilities/Knowledge
Essential
- Excellent interpersonal & communication skills with the ability to deal effectively with a wide range of people (e.g. medical & nursing staff, managers, admin staff) in a helpful manner.
- Ability to communicate with patients about visit expectations
- Ability to prioritise workload and adjust to work in light of unexpected events or changing priorities. To be able to use your own initiative planning own work for the day/week and work unsupervised where appropriate.
- A flexible attitude to work & ability to contribute to the wider team.
- Knowledge & experience of MS Office applications or Equivalent - extract data and present at project meetings.
- Ability to grasp new concepts quickly
- Ability to contribute to process improvement initiatives
- Liaison with primary and secondary care
- Evidence of ability to handle sensitive information without compromising confidentiality
- Evidence of commitment to delivering high quality customer service
- Demonstrable awareness of the needs of the multi-disciplinary team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
