Outpatient Booking Clerk Apprentice (Business Administrator Level 3)
This job is now closed
Job summary
University Sussex Hospitals Trust is recruiting for its busy elective outpatient booking service. The overall aim of the booking centre is to improve the efficiency of the service and the quality of the patient experience and has five key objectives:
The post holder will be expected to provide a service to all Trust-wide clinics.
An up-to- date knowledge of outpatient clinics will be required to enable the post holder to make, amend, and cancel appointments and handle straightforward queries in outpatient specialties as this will become a multi-skilled role; the post holder will need a working knowledge of all clinic protocols in addition to any specific standards for each clinic/specialty. The role will range from the registration of a new patient, handling GP and patient queries for clinics, making appointments using Trust systems such as full and partially booked appointments.Main duties will be answering telephone calls from patients or GP's wishing to make or change appointments or making general enquiries.
Please ensure that you discuss with your line manager your application for internal secondment or fixed term contract prior to submission.
Main duties of the job
Main duties of the job
- Ensuring all patient appointments are booked on receipt of referral and triage
- Ensuring patients are assigned to the right clinic first time;
- Ensuring an efficient telephone service is maintained;
- Minimising short notice cancelled clinics and optimising clinic capacity;
- Introducing a patient focused booking program.
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer abuddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.Candidate Pack
Details
Date posted
30 June 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
279-7931503-JUN26
Job locations
St. Mary's Hall, Royal Sussex Hospital & Southland's Hospital
Brighton & Southland's
BN2 5BE
United Kingdom
Employer details
Employer name
University Hospitals Sussex NHS Foundation Trust (279)
Address
St. Mary's Hall, Royal Sussex Hospital & Southland's Hospital
Brighton & Southland's
BN2 5BE
United Kingdom
Employer's website
https://www.uhsussex.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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