Job summary
Over the duration of your apprenticeship, you will develop the skills that will allows you to provide a high quality and customer focused support service in a team dedicated to Education and career development, all with the support of the wider team. You will work with a range of people, talk to, and interact with staff at all levels and attend events to talk about the NHS services. You will also develop the skills that will allow you to deliver an accurate and effective administrative support to colleagues within the Education and Apprenticeship Team.
You will need to be prepared to work flexibly, have excellent time management and communication skills. You must also be willing to travel (expenses will be paid between sites). Experience of teamwork is essential and providing customer services or NHS experience is desirable.
Whilst on program you will work towards gaining a Level 3 Business Administration or equivalent Level 3 qualification as well as Level 2 Maths and English if required.
We can offer flexible working hours, with some home working, as well as providing office and event cover every week. Although the post will cover all sites at the Trust, they may work from a chosen base site, and attend the other sites as required.
For further details / informal visits contact: Julia Blaber and Catherine Medlow onuhsussex.educationandapprenticeships@nhs.net
Main duties of the job
This role involves clear and compassionate communication, providing routine information and instructions across various channels to individuals with diverse needs.
The role includes handling enquiries, managing shared inboxes, and supporting the Education and Apprenticeship team with administrative tasks such as meeting coordination, minute-taking, and data entry.
The position also requires active participation in team meetings, contributing to service improvements, following departmental procedures, and offering guidance to less experienced colleagues.
About us
At UHSussex (UHSx), diversity is our strength, & we want you to feel included to help us always put the Patient First. Your uniqueness & experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, & can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) & a Veteran Aware Trust.
We treat our patients & staff with the same compassion & empathy we expect for ourselves. We're here for them when they need us, and we go above & beyond to meet their needs. This can be seen in our candidate information pack & wellbeing programme,for staff which is extensive & designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching & training so that we can be the best that we can be. From the moment you start with us & throughout your career we will help you to grow & develop.We hope that in choosing UHSx you are choosing a long & happy career where you will be able to see the difference you make & feel valued for all that you do.
We look forward to receiving your application & the start of your journey with UHSx.
Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/
Job description
Job responsibilities
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
Communication
- Answer routine learning and development enquiries, both in person, on the phone and via email, from staff who may have varying levels of ability to understand, whose first language is not English, or who may not be IT literate.
- Provide and receive routine information and give explanations and instructions clearly and concisely.
- Respond compassionately to staff who may be distressed.
Service Delivery and Improvement
- Respond to routine emails within the Learning & Development generic in-boxes. Ensuring all emails are responded to within the Service Level Agreements.
- Follow departmental policies and processes and contribute to procedural and process changes which improve departmental effectiveness.
- Administering and providing support to the Learning and Development team, e.g. organising meetings, taking minutes, filing, data entry.
- Participating pro-actively in team meetings and contribute ideas for improvement within the service.
People Management and Development
- Provide advice and guidance to new or less experienced Learning & Development administrators.
Patient Care Delivery
- Only incidental contact with patients.
Learning and Development
- Attend mandatory training updates as required.
- Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.
- Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
- Identify own learning needs and jointly plan training requirements with your line manager
- Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.
This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover.
Job description
Job responsibilities
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
Communication
- Answer routine learning and development enquiries, both in person, on the phone and via email, from staff who may have varying levels of ability to understand, whose first language is not English, or who may not be IT literate.
- Provide and receive routine information and give explanations and instructions clearly and concisely.
- Respond compassionately to staff who may be distressed.
Service Delivery and Improvement
- Respond to routine emails within the Learning & Development generic in-boxes. Ensuring all emails are responded to within the Service Level Agreements.
- Follow departmental policies and processes and contribute to procedural and process changes which improve departmental effectiveness.
- Administering and providing support to the Learning and Development team, e.g. organising meetings, taking minutes, filing, data entry.
- Participating pro-actively in team meetings and contribute ideas for improvement within the service.
People Management and Development
- Provide advice and guidance to new or less experienced Learning & Development administrators.
Patient Care Delivery
- Only incidental contact with patients.
Learning and Development
- Attend mandatory training updates as required.
- Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.
- Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
- Identify own learning needs and jointly plan training requirements with your line manager
- Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.
This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover.
Person Specification
Experience and qualifications
Essential
- Commitment to study
- Evidence of working in a team
- Excellent attention to detail
- Good written skills
- IT and Digital Literacy
Desirable
- Providing customer service
- Experience of working within the NHS
Equality, Diversity, and Inclusion
Essential
- Evidence of having championed diversity in previous roles (as appropriate to
- Evidence of having undertaken own development to improve understanding of equalities issues
Person Specification
Experience and qualifications
Essential
- Commitment to study
- Evidence of working in a team
- Excellent attention to detail
- Good written skills
- IT and Digital Literacy
Desirable
- Providing customer service
- Experience of working within the NHS
Equality, Diversity, and Inclusion
Essential
- Evidence of having championed diversity in previous roles (as appropriate to
- Evidence of having undertaken own development to improve understanding of equalities issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
