Emergency Department & Urgent Treatment Centre Receptionist

University Hospitals Sussex NHS Foundation Trust (279)

This job is now closed

Job summary

Full time/Part time/Bank hours available

Previous applicants need not to apply.

Working cross-site with Royal Sussex County Hospital may be required if needed.

Working a combination of shift patterns to include Days/Twilights and Nights.

To provide front line assistance to all patients and relatives on arrival to the ( and Emergency Department (A&E) and Urgent Treatment Centre (UTC) , ensuring registration documents detailing patient condition are provided accurately and swiftly and to alert any concerns to nursing staff.To provide an efficient and effective administrative reception service to the Emergency Department (A&E) and Urgent Treatment Centre (UTC) 24 hours a day, 7 days a week. on either site (Royal Sussex County Hospital, Brighton & Princess Royal Hospital, Haywards Heath). You will be working as part of a team and will be expected to work variable day/Twilight and night shifts.

Main duties of the job

To provide an efficient administrative and reception service to the Emergency Department 24 hours a day, 7 days a week, working as part of a team expected to work shifts days/twilights and nights.

Provide front line assistance to all patients and relatives on arrival to the UTC and Emergency Department, ensuring registration documents detailing patient condition are provided accurately and swiftly and to alert any concerns to nursing staff, using good communication and inter-personal skills to interact with tact and diplomacy with relatives, patients and the multi-disciplinary team.

To ensure that patients are accurately registered on the A&E computer system and the Trust systems.

To ensure all aspects of reception administration tasks are completed in a timely manner.

To ensure all ambulance arrivals are processed in a timely manner ensuring accuracy of patient information.

About us

Join us atUHSussex, every day is different, you can be the change, better neverstops

AtUHSussexwe're proud to be at the heart of the NHS. As one of theUK's largest acute Trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

Improving lives:We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put ourPatient First.Our mission is summed up by our 'where better never stops' motto and no matter the role atUHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex.We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourwellbeing programmefor staff which is extensive and designed to support you when you need itbecausewe know that to look after others we must first look after ourselves.

Build a career with us: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do

Date posted

12 January 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

279-5947817-JAN24

Job locations

Princess Royal Hospital

Lewes Road

Haywards Heath

RH16 4EX

Job description

Job responsibilities

Use good communication and interpersonal skills to interact with tact and diplomacy in a sometimes hostile and antagonistic atmosphere due to nature of illness i.e. drugs, alcohol, mental illness, Major trauma RTA with patients and staff at all levels. Provide and receive information which may be complex, sensitive or contentious in nature. Engage and collaborate problem solving with co-workers and staff and other outside agencies i.e. GPs, Social Workers, Police, Care in the Community. Function as a team player, being considerate and flexible, taking the needs of your peers into consideration. Exercise discretion to ensure that patient confidentiality is maintained and a professional, respectful hospital environment exists at all times

To use analytical judgment to prioritise patients requiring urgent immediate medical attention, i.e. Trauma, Chest Pain, CVA Stroke, Cancer patient, ill baby / child, and any other symptoms that may be urgent. Provide and receive complex and sensitive information, requiring our interpersonal and communication skills, to promptly assess each situation, via telephone or face to face.

As front-line staff use empathy and understanding, to interact with staff, patients and relatives, to interact with patients and relatives when there are barriers to understanding. These situations may involve highly distressing individuals and or those whose first language is not English, also from patients and relatives, due to illness or trauma.

Job description

Job responsibilities

Use good communication and interpersonal skills to interact with tact and diplomacy in a sometimes hostile and antagonistic atmosphere due to nature of illness i.e. drugs, alcohol, mental illness, Major trauma RTA with patients and staff at all levels. Provide and receive information which may be complex, sensitive or contentious in nature. Engage and collaborate problem solving with co-workers and staff and other outside agencies i.e. GPs, Social Workers, Police, Care in the Community. Function as a team player, being considerate and flexible, taking the needs of your peers into consideration. Exercise discretion to ensure that patient confidentiality is maintained and a professional, respectful hospital environment exists at all times

To use analytical judgment to prioritise patients requiring urgent immediate medical attention, i.e. Trauma, Chest Pain, CVA Stroke, Cancer patient, ill baby / child, and any other symptoms that may be urgent. Provide and receive complex and sensitive information, requiring our interpersonal and communication skills, to promptly assess each situation, via telephone or face to face.

As front-line staff use empathy and understanding, to interact with staff, patients and relatives, to interact with patients and relatives when there are barriers to understanding. These situations may involve highly distressing individuals and or those whose first language is not English, also from patients and relatives, due to illness or trauma.

Person Specification

administrative experience

Essential

Good basic knowledge and experience of working with computers and Microsoft Office software.
Educated to GCSE standard or equivalent.
Ability to utilise Symphony and Trust computer systems. Register and allocate ID numbers, correcting any duplication and ID numbers.
Proven organisational skills and ability to prioritise workload with interruptions and changing priorities.
Ability to work as part of a multi-disciplinary team
Registration and admission to ward, transfers, discharges, outpatient appointments, trace and tracking medical notes.

Desirable

Experience of working within a healthcare environment
Experience of using Microsoft Office applications such as Word and Outlook
Advanced keyboard skills.

Person Specification

administrative experience

Essential

Good basic knowledge and experience of working with computers and Microsoft Office software.
Educated to GCSE standard or equivalent.
Ability to utilise Symphony and Trust computer systems. Register and allocate ID numbers, correcting any duplication and ID numbers.
Proven organisational skills and ability to prioritise workload with interruptions and changing priorities.
Ability to work as part of a multi-disciplinary team
Registration and admission to ward, transfers, discharges, outpatient appointments, trace and tracking medical notes.

Desirable

Experience of working within a healthcare environment
Experience of using Microsoft Office applications such as Word and Outlook
Advanced keyboard skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.