Job summary
We would like to recruit a fixed term band 3 administrator to support the Adult ADHD diagnostic service based in Bromley
The role will include receiving referrals by email and processing on RIO, booking appointments for the team and typing reports and letters. The post holder will also need to be able to communicate with service users by telephone or email providing clear information and reporting concerns to the line manager
The post holder will need to be flexible in a service which receives a high number of referrals.
Main duties of the job
Working as part of the administration team to support the MDT within the Adult ADHD service
- Attending team meetings and taking minutes
- Working on Trust patient data base - RiO
- Updating excel spreadsheets,
- Booking appointments
- Speaking with clients and agencies on the telephone or by email.
- Typing clinical letters and reports,
- Using either audio, G2 voice recognition or copy typing to GPs and clients if required.
About us
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
- We're Kind
- We're Fair
- We Listen
- We Care
Job description
Job responsibilities
- Using RIO (electronic system) to record and retrieve information on both service users and caseload holders.
- Supporting the use of technologies to communication with clients such as setting up attend anywhere clinic appointments, MS teams meetings for example.
- Respond to incoming calls and deal with enquiries in accordance with management procedures. Record all messages accurately ensuring appropriate action is taken and messages passed to the relevant discipline/clinician. Use initiative in finding appropriate clinician for advice if required staff member is absent.
- Implementing and maintaining effective communication systems with team, locality, acute in-patient staff, GPs and service users and their support networks.
- Distribute/disseminate post as necessary.
- Processing of Data Protection enquiries, liaising with both service users and clinicians to ensure that all necessary information is provided in an efficient and timely manner.
- Undertake administrative duties photocopying, sending emails, etc.
- Provide assistance to clinicians in troubleshooting computer issues.
- Booking of interpreter services to attend meetings.
- Minute taking for example MDT meetings.
- Scanning incoming correspondence and reports and any other investigations ensuring all correctly uploaded into electronic system using the correct naming convention.
- Providing cover for other admin staff during periods of leave and sickness.
- Undertaking word processing/audio, G2 support for the provision of required reports, letters, summaries, etc. within the set standards.
Job description
Job responsibilities
- Using RIO (electronic system) to record and retrieve information on both service users and caseload holders.
- Supporting the use of technologies to communication with clients such as setting up attend anywhere clinic appointments, MS teams meetings for example.
- Respond to incoming calls and deal with enquiries in accordance with management procedures. Record all messages accurately ensuring appropriate action is taken and messages passed to the relevant discipline/clinician. Use initiative in finding appropriate clinician for advice if required staff member is absent.
- Implementing and maintaining effective communication systems with team, locality, acute in-patient staff, GPs and service users and their support networks.
- Distribute/disseminate post as necessary.
- Processing of Data Protection enquiries, liaising with both service users and clinicians to ensure that all necessary information is provided in an efficient and timely manner.
- Undertake administrative duties photocopying, sending emails, etc.
- Provide assistance to clinicians in troubleshooting computer issues.
- Booking of interpreter services to attend meetings.
- Minute taking for example MDT meetings.
- Scanning incoming correspondence and reports and any other investigations ensuring all correctly uploaded into electronic system using the correct naming convention.
- Providing cover for other admin staff during periods of leave and sickness.
- Undertaking word processing/audio, G2 support for the provision of required reports, letters, summaries, etc. within the set standards.
Person Specification
Computer Skills
Essential
- Microsoft Word and Excel experience
Desirable
- Knowledge of other Microsoft packages
Audio typing or transcribing
Essential
- Experience of audio typing or transcribing
Experience
Essential
- Experience of working in an NHS or similar environment
Person Specification
Computer Skills
Essential
- Microsoft Word and Excel experience
Desirable
- Knowledge of other Microsoft packages
Audio typing or transcribing
Essential
- Experience of audio typing or transcribing
Experience
Essential
- Experience of working in an NHS or similar environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
