Job summary
Support Secretary T&O
Division: Surgery & Anaesthetics
Care Group: Surgical Services
Band: 3
Salary: £24,937 - £26,598 Per Annum
Interview Date: 28- November 2025
We are recruiting for a Support Secretarywho shares our ambition and vision to deliver theBest of Care by the Best Peopleand has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
Main duties of the job
The post holder will work as part of the Department to provide a medical typing service to all the clinical teams and where necessary to other Specialities as required and in accordance with backlogs. Day to day workload will be supervised by the appropriate team leader.
The post holder will also be required to cover in the VFC (Virtual Fracture Clinic), for which training will be provided.
You should enjoy working as part of a multidisciplinary team and be confident liaising with general practitioners, consultants, patients and other hospital departments.
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
About us
Do you have the ambition and vision to deliver our mission of theBest of Care by the Best of People providing excellent care, every time?
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients.
As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy - Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.
Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.
Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:
B - Bold
E - Every person counts
S - Sharing and open
T - Together
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.
Job description
Job responsibilities
To accurately complete the audio-typing of the clinic within agreed turnaround times.
To audio-type all clinics under the agreed template for the directorate to ensure uniformity of letters.
To ensure the enclosures indicated by the clinician on the audio tape are sent out with the appropriate letter(s).
To be responsible for sending out and distributing clinic letters.
To book Trauma Discharge appointments and fracture clinic appointments in a timely manner ensuring patients are aware of the appointments and are able to attend.
To ensure any amendments/ corrections returned from the clinical teams are processed in a timely fashion to ensure that delays do not occur in the patient pathway.
To ensure patient records are accurately maintained on PAS (OASIS), and any other relevant system(s) or databases, ensuring that patient demographics details are correct
To check the clinic has been cashed up and the treatments status code and outcome code have been correctly inputted by the reception staff and escalate where appropriate as directed by the Team Leader.
The post holder will also be required to cover in the VFC (Virtual Fracture Clinic), for which training will be provided.
Job description
Job responsibilities
To accurately complete the audio-typing of the clinic within agreed turnaround times.
To audio-type all clinics under the agreed template for the directorate to ensure uniformity of letters.
To ensure the enclosures indicated by the clinician on the audio tape are sent out with the appropriate letter(s).
To be responsible for sending out and distributing clinic letters.
To book Trauma Discharge appointments and fracture clinic appointments in a timely manner ensuring patients are aware of the appointments and are able to attend.
To ensure any amendments/ corrections returned from the clinical teams are processed in a timely fashion to ensure that delays do not occur in the patient pathway.
To ensure patient records are accurately maintained on PAS (OASIS), and any other relevant system(s) or databases, ensuring that patient demographics details are correct
To check the clinic has been cashed up and the treatments status code and outcome code have been correctly inputted by the reception staff and escalate where appropriate as directed by the Team Leader.
The post holder will also be required to cover in the VFC (Virtual Fracture Clinic), for which training will be provided.
Person Specification
Qualifications
Essential
- Educated to GCSE Level, Including English or equivalent qualification/experience
- Qualification in audio-typing or proven experience of audio-typing within a healthcare setting
Experience
Essential
- Proven experience of using Medical Terminology
- Previous office experience
Knowledge
Essential
- Computer literate including ability to use Microsoft packages such as Excel
- Maintenance of patient confidentiality at all times
Skills
Essential
- Excellent communication skills - written and verbal
- Good interpersonal skills
Values Based Question
Essential
- Give an example of a time where you have demonstrated a 'can do' attitude (including the situation you were in) and the outcome
Person Specification
Qualifications
Essential
- Educated to GCSE Level, Including English or equivalent qualification/experience
- Qualification in audio-typing or proven experience of audio-typing within a healthcare setting
Experience
Essential
- Proven experience of using Medical Terminology
- Previous office experience
Knowledge
Essential
- Computer literate including ability to use Microsoft packages such as Excel
- Maintenance of patient confidentiality at all times
Skills
Essential
- Excellent communication skills - written and verbal
- Good interpersonal skills
Values Based Question
Essential
- Give an example of a time where you have demonstrated a 'can do' attitude (including the situation you were in) and the outcome
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
