Job summary
The post holder will be responsible for providing comprehensive administrative support to the Specialist Neonatal and General Paediatrics administrative team. The post holder will need to enjoy a busy and varied workload and have the ability to prioritise their duties effectively. The post holder will have the opportunity to gain the experience needed to progress within the organisation.
Main duties of the job
- To process all new referrals and support the appointment process through effective communication with all relevant parties (Central Booking Office, patient / families etc.) in accordance with GOSH's Departmental Referral Registration Process and Trust's Access Policy and stipulated timescale.- To support the Consultants in the referral triage process- To ensure appropriate arrangements are used to review all referrals and incoming post within the stipulated timescales- As and when required to accurately type non-routine / urgent patient related information including letter replies etc. within a specific time frame.- Use a computer for word processing and data entry, together with full knowledge and understanding of the Electronic Patient Records System (Epic) to input and retrieve information as required.- To maintain a robust system for sending out letters which have been checked and signed off by clinicians- To carry out general administrative duties such as managing admin inbox, diary management and assist with organisation of events/meetings.
About us
We are keen to make our workforce as diverse as the communities we serve, and we hope to attract applications from underrepresented groups, including people with Black, Asian and Minority Ethnic heritage, people with a disability, and people from LGBTQ+ communities. By growing an ever more diverse workforce, we'll have a greater range of perspectives and knowledge, meaning that we can provide the children and young people at our hospital with even better care.
Our hospital is committed to creating an environment that is open and inclusive. Our staff are encouraged to engage with colleagues through the following networks: REACH (Race, Ethnicity and Cultural Heritage) ENABLED (Enhancing Abilities & Leveraging Disabilities Network), PRIDE and Women's networks; all of which are sponsored by a member of our Executive Management Team.
We want to ensure that all of our people, regardless of their background, are seen and heard. We want to attract applicants that share our commitment to inclusion and that understand diversity is a strength that is embraced and valued.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For document please view the attachment below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For document please view the attachment below.
Person Specification
Skills/Abilities
Essential
- Ability to work in a multidisciplinary environment
- General administration duties
- Ability to work flexibly: pool working, hours, work tasks
- Able to work with distressing or difficult material/ Ability to handle sensitive situations
- Ability to communicate effectively with parents, patients, and people at all levels of the organisation
- Willingness to take on new responsibilities/ learn new skills
Desirable
Experience/Knowledge
Essential
- Computer literacy/Microsoft office applications;Knowledge of software packages, including Word and Excel, PowerPoint, databases, email
- Typing Skills/Minute taking
- Proven experience of working as a administrator in an office environment
- Good organisation skills/ clear concise and effective communication skills
- Understanding and commitment to the need for confidentiality awareness of the need for high quality data to support service delivery
Desirable
- Experience of using databases
- Knowledge of of EPIC - Training provided
- Knowledge of national Referral to Treatment guidelines and targets
- Experience in clinical/medical setting
Academic/Professional qualification/Training
Essential
- Educated to GCSE standard or equivalent (including English and Maths)
- Concise written English
GOSH Culture and Values
Essential
- Our Always values ? Always welcoming ? Always helpful ? Always expert ? Always one team
- Experience of working as part of a diverse team
- Experience of contributing to an inclusive workplace culture
Person Specification
Skills/Abilities
Essential
- Ability to work in a multidisciplinary environment
- General administration duties
- Ability to work flexibly: pool working, hours, work tasks
- Able to work with distressing or difficult material/ Ability to handle sensitive situations
- Ability to communicate effectively with parents, patients, and people at all levels of the organisation
- Willingness to take on new responsibilities/ learn new skills
Desirable
Experience/Knowledge
Essential
- Computer literacy/Microsoft office applications;Knowledge of software packages, including Word and Excel, PowerPoint, databases, email
- Typing Skills/Minute taking
- Proven experience of working as a administrator in an office environment
- Good organisation skills/ clear concise and effective communication skills
- Understanding and commitment to the need for confidentiality awareness of the need for high quality data to support service delivery
Desirable
- Experience of using databases
- Knowledge of of EPIC - Training provided
- Knowledge of national Referral to Treatment guidelines and targets
- Experience in clinical/medical setting
Academic/Professional qualification/Training
Essential
- Educated to GCSE standard or equivalent (including English and Maths)
- Concise written English
GOSH Culture and Values
Essential
- Our Always values ? Always welcoming ? Always helpful ? Always expert ? Always one team
- Experience of working as part of a diverse team
- Experience of contributing to an inclusive workplace culture
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Ormond Street Hospital for Children NHS Foundation Trust
Address
Great Ormond Street Hospital
Great Ormond Street
London
WC1N 3JH
Employer's website
https://www.gosh.nhs.uk/ (Opens in a new tab)
