Oxford Health NHS Trust

Administrator - Banbury

Information:

This job is now closed

Job summary

Are you an enthusiastic and motivated individual looking to make a difference? Join our vibrant, community-based North Oxon CAMHS (Child and Adolescent Mental Health Services) team!

We provide essential mental health services to children and adolescents across the North of Oxfordshire, and we are seeking an Administrator to support our clinical team. As a key member of our team, you will play a vital role in providing administrative support, ensuring smooth communication with young people, families, and the various agencies we collaborate with.This role is crucial in helping vulnerable young people access our services and ensuring the highest quality of service for our service users and their families.

This role is based at the Orchard Health Centre in Banbury and is Monday to Friday 9am - 5pm.

If you're looking for a rewarding role where you can truly make a difference, we'd love to hear from you!

Main duties of the job

As the first point of contact for visitors, staff, and service users, your role is crucial in creating a welcoming and supportive environment. We are looking for someone with excellent communication skills, a caring attitude, and a warm, friendly manner. Strong organisational skills, the ability to prioritise tasks, and working efficiently under pressure are essential.

You will work closely with our administration team to support the clinicians in delivering high-quality service. Your responsibilities will include answering calls and emails, directing inquiries to the appropriate team members, and providing essential administrative and secretarial support.

In addition, you will actively participate in team meetings and activities to help improve and streamline processes within the CAMHS service. Other office duties will include photocopying, scanning documents, and handling mail distribution.

A key part of the role will be maintaining attention to detail, particularly when managing data security and confidentiality. You will be responsible for maintaining and updating databases, collecting and inputting team activity data, and reporting information when needed.

In return, we offer training, professional development opportunities, and the chance to contribute to the growth of the service. You will receive regular supervision, performance appraisals, and ongoing support to help you thrive in this role.

About us

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application you are encouraged to read the "candidate guide to making an application" which is attached to all roles. Please include details around qualifications (including years these were gained particularly if we need to assess for clinical roles that these are still valid) and ensure that the supporting statement is tailored to the role you are applying for and addresses the essential criteria found in the JD.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible.Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"

Our values are:"Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

  • Excellent opportunities for career progression
  • Individual and Trust wide learning and development
  • 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
  • NHS Discount
  • Pension scheme
  • Lease car scheme
  • Employee Assistance Programme
  • Mental Health First Aiders
  • Staff accommodation (waiting lists may apply)
  • Staff networking and support groups

Details

Date posted

13 February 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

267-OC6988327

Job locations

North Oxon CAMHS, Orchard Health Centre

Cope Rd

Banbury

OX16 2EZ


Job description

Job responsibilities

1. To contribute to an effective and efficient business and offer administrative support to the CAMHS teams.2. To be a focal point of contact for all users of the building and to liaise appropriate with the security, estates, facilities and external contractors when required and maintain visitors log.3. To accurately format patient reports and letters and distribute to addressees and copies complete as required. Upload all information to patient healthcare records database.4. To respond appropriately to external telephone queries from patients, families and professionals.5. To arrange appointments for patients as requested, sending confirmation texts, letters or MS Teams appointment links from CAMHS Bookings Calendar. Update patient healthcare records database with appointment(s).

Please refer to the job description and candidate guidance notes attached for further information on this role.

Job description

Job responsibilities

1. To contribute to an effective and efficient business and offer administrative support to the CAMHS teams.2. To be a focal point of contact for all users of the building and to liaise appropriate with the security, estates, facilities and external contractors when required and maintain visitors log.3. To accurately format patient reports and letters and distribute to addressees and copies complete as required. Upload all information to patient healthcare records database.4. To respond appropriately to external telephone queries from patients, families and professionals.5. To arrange appointments for patients as requested, sending confirmation texts, letters or MS Teams appointment links from CAMHS Bookings Calendar. Update patient healthcare records database with appointment(s).

Please refer to the job description and candidate guidance notes attached for further information on this role.

Person Specification

Knowledge Requirements

Essential

  • Excellent computer skills with good knowledge and experience of Microsoft Word, Outlook, Excel and MS Teams

Qualifications - Academic/Skills/Professional

Essential

  • Qualifications

Further Training or Job Related Aptitude and Skills

Essential

  • Always ensuring attention to detail
  • Good organisational skills
  • Ability to prioritise and manage own workload

Experience

Essential

  • Experience of working in an office environment, including telephone contact with both clients and professionals
  • Previous experience of working in a reception or client facing role

Desirable

  • Experience of working in a previous healthcare setting
  • Previous experience of using a patient centred database

Personal Qualities

Essential

  • Able to communicate effectively with different audiences, including patients, their relatives, professionals and colleagues
  • Able to work effectively within a team environment
  • Understanding of the need for confidentiality
  • Customer-focused approach
Person Specification

Knowledge Requirements

Essential

  • Excellent computer skills with good knowledge and experience of Microsoft Word, Outlook, Excel and MS Teams

Qualifications - Academic/Skills/Professional

Essential

  • Qualifications

Further Training or Job Related Aptitude and Skills

Essential

  • Always ensuring attention to detail
  • Good organisational skills
  • Ability to prioritise and manage own workload

Experience

Essential

  • Experience of working in an office environment, including telephone contact with both clients and professionals
  • Previous experience of working in a reception or client facing role

Desirable

  • Experience of working in a previous healthcare setting
  • Previous experience of using a patient centred database

Personal Qualities

Essential

  • Able to communicate effectively with different audiences, including patients, their relatives, professionals and colleagues
  • Able to work effectively within a team environment
  • Understanding of the need for confidentiality
  • Customer-focused approach

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford Health NHS Trust

Address

North Oxon CAMHS, Orchard Health Centre

Cope Rd

Banbury

OX16 2EZ


Employer's website

https://www.oxfordhealth.nhs.uk (Opens in a new tab)

Employer details

Employer name

Oxford Health NHS Trust

Address

North Oxon CAMHS, Orchard Health Centre

Cope Rd

Banbury

OX16 2EZ


Employer's website

https://www.oxfordhealth.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Office Manager

Lucy Hayes

lucy.hayes@oxfordhealth.nhs.uk

01865904105

Details

Date posted

13 February 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

267-OC6988327

Job locations

North Oxon CAMHS, Orchard Health Centre

Cope Rd

Banbury

OX16 2EZ


Supporting documents

Privacy notice

Oxford Health NHS Trust's privacy notice (opens in a new tab)