Job summary
This role will be part of the Pathway Performance Managment team supporting both the Medical and Surgical Directorate Teams with the following roles and responsibilities.
The post holder will identify and implement service improvements to reduce process delays and enhance the patient's experience.
The post holder will be responsible for the management and validation of the 18 week Referral to Treatment Time (RTT) ensuring the provision of a systematic, efficient, and confident service. The post holder will manage and validate 18 week RTT pathways in order to provide the trust with an accurate RTT position whilst providing support to the services with ideas for service improvements to avoid delays in patients being treated within their target date. Providing effective input into the work of the Trust, to support the achievement of our vision and values.
Main duties of the job
Manage complex patient pathways from multiple specialties in line with the agreed Trust Access Policy
Have a good understanding of the Access Policy and apply to the role.
Work collaboratively with medical secretaries and clinic coordinators within the Trust to ensure appropriate management of patient pathways and 18 week pathways.
Actively manage patients with an on-going pathway ensuring any diagnostic tests, appointments and admissions are arranged in a timeframe that ensures patient service their treatment within the national waiting time targets.
To negotiate appointments for patients with other members/departments of the trust so ensuring the targets are met.
Expedite admissions and appointment for patients if necessary through negotiation with the administration teams.
To participate in any in house training and awareness sessions to keep up to date with the 18 week national guidance.
Actively participate in relevant meetings and forum pertinent to the role.
About us
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds.This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Job description
Job responsibilities
Roles and responsibilities:
To work primarily independently and on own initiative with minimal supervision to carry out the duties of the post.
Take responsibility for the prioritisation of workload. Respond to changing priorities and conflicting demands in an effective manner and develop systems to improve effectiveness of the post.
Manage complex patient pathways for multiple specialties, in line with the agreed Trust Access Policy.
Provide advice to clinicians and administration teams where there is a lack of awareness or following of the policy. Be sufficiently skilled to impart knowledge and skills effectively to others across a variety of staff levels and disciplines.
Work collaboratively with medical secretaries and clinic coordinators within the trust to ensure appropriate management of patient information and coordination of patient pathways. To have sufficient understanding of the secretarial and administrative processes to support this.
To be sufficiently skilled to understand the 18 week processes to enable interpretation and analyse of the 18 week pathways from multiple specialties across the directorate to execute a range of trust policies and procedures.
Actively manage patients with an on-going pathway ensuring any diagnostic tests, appointment and admissions are arranged in a timeframe that ensures patients service their treatment within the national waiting time targets. Using both inhouse systems and external tools to manage the pathways with a need to meet an ongoing target regularly.
Ensure appointment and admissions are arranged effectively to achieve the following current national and local wait time targets -
Overall 18 weeks to treatment
Outpatient maximum wait time
Diagnostic wait time
Admission maximum wait time
To negotiate appointments for patients with other members/departments of the trust so ensuring the targets are met.
Liaise with all multidisciplinary levels within the Trust. Have the ability to analyse, interpret and convey information accurately and concisely. Create databases as appropriate to hold this information.
At the request of Pathway Performance Management Team, undertake audit of hospital data, presenting summarised data in appropriate format for both parties.
Highlight and address any processes inefficiencies that delay the patient journey. Implement process improvement by process redesign followed by awareness and training sessions.
Review and track patient information and 18 week pathway outcome on the Patient Administration System (PAS), using letters, patient transactions and outcomes. Review this information to identify if the correct 18 week outcome had been recorded.
Make changes as appropriate on PAS accurately record 18 week outcomes and pathways.
Ensure colleagues are aware of how to correctly record data on the PAS system so as to reflect and accurate picture of patient pathways. Provide guidance as required in 1:1 or group sessions.
Agree admission date with patients, as per the Access Policy, exercising a high degree of inactive in the total planning of operating lists taking into account theatre/operating time, allowing for emergency admissions and populating theatre lists at short notice as required.
Where needed, liaise with other hospitals providing and obtaining the required wait time minimum data set for those patients we refer to them and those patients that are referred to us.
Expedite admissions and appointment for patients if necessary through negotiation with the administration teams.
Actively assist the directorate with organisation of short notice/urgent admissions and liaise with the patient in a professional sensitive manner.
To participate in any in house training and awareness sessions to keep up to date with the 18 week national guidance.
Actively participate in relevant meetings and forum pertinent to the role.
To manage the reporting and validation of the Harm Reviews for all 52 week patients awaiting treatment. Adhering to the Harm Review SOP at all times.
Job description
Job responsibilities
Roles and responsibilities:
To work primarily independently and on own initiative with minimal supervision to carry out the duties of the post.
Take responsibility for the prioritisation of workload. Respond to changing priorities and conflicting demands in an effective manner and develop systems to improve effectiveness of the post.
Manage complex patient pathways for multiple specialties, in line with the agreed Trust Access Policy.
Provide advice to clinicians and administration teams where there is a lack of awareness or following of the policy. Be sufficiently skilled to impart knowledge and skills effectively to others across a variety of staff levels and disciplines.
Work collaboratively with medical secretaries and clinic coordinators within the trust to ensure appropriate management of patient information and coordination of patient pathways. To have sufficient understanding of the secretarial and administrative processes to support this.
To be sufficiently skilled to understand the 18 week processes to enable interpretation and analyse of the 18 week pathways from multiple specialties across the directorate to execute a range of trust policies and procedures.
Actively manage patients with an on-going pathway ensuring any diagnostic tests, appointment and admissions are arranged in a timeframe that ensures patients service their treatment within the national waiting time targets. Using both inhouse systems and external tools to manage the pathways with a need to meet an ongoing target regularly.
Ensure appointment and admissions are arranged effectively to achieve the following current national and local wait time targets -
Overall 18 weeks to treatment
Outpatient maximum wait time
Diagnostic wait time
Admission maximum wait time
To negotiate appointments for patients with other members/departments of the trust so ensuring the targets are met.
Liaise with all multidisciplinary levels within the Trust. Have the ability to analyse, interpret and convey information accurately and concisely. Create databases as appropriate to hold this information.
At the request of Pathway Performance Management Team, undertake audit of hospital data, presenting summarised data in appropriate format for both parties.
Highlight and address any processes inefficiencies that delay the patient journey. Implement process improvement by process redesign followed by awareness and training sessions.
Review and track patient information and 18 week pathway outcome on the Patient Administration System (PAS), using letters, patient transactions and outcomes. Review this information to identify if the correct 18 week outcome had been recorded.
Make changes as appropriate on PAS accurately record 18 week outcomes and pathways.
Ensure colleagues are aware of how to correctly record data on the PAS system so as to reflect and accurate picture of patient pathways. Provide guidance as required in 1:1 or group sessions.
Agree admission date with patients, as per the Access Policy, exercising a high degree of inactive in the total planning of operating lists taking into account theatre/operating time, allowing for emergency admissions and populating theatre lists at short notice as required.
Where needed, liaise with other hospitals providing and obtaining the required wait time minimum data set for those patients we refer to them and those patients that are referred to us.
Expedite admissions and appointment for patients if necessary through negotiation with the administration teams.
Actively assist the directorate with organisation of short notice/urgent admissions and liaise with the patient in a professional sensitive manner.
To participate in any in house training and awareness sessions to keep up to date with the 18 week national guidance.
Actively participate in relevant meetings and forum pertinent to the role.
To manage the reporting and validation of the Harm Reviews for all 52 week patients awaiting treatment. Adhering to the Harm Review SOP at all times.
Person Specification
Educations, Training and Qualifications
Essential
- Minimum 3 GCSE at Grade C or above including English or equivalent.
- European Computer Driving Licence or equivalent knowledge.
Desirable
- Educated to A level, NVQ Level 3 or equivalent level of knowledge or experience.
Knowledge and Experience
Essential
- Very good written and verbal communication skills.
- Courteous, tactful and efficient telephone manner.
- Specialised functional and medical terms acquired through qualification or extensive experience.
- Specialist knowledge related to the relevant medical and surgical specialty.
- Knowledge or administrative and secretarial practice.
- Proficient in Microsoft packages including Word and Outlook.
- Experience of working in a busy office environment.
- Experience of database systems.
- Planning and organisational skills.
- Advanced keyboard skills.
- Analytical and judgement skills for problem solving.
- Work well as part of a team.
Desirable
- Knowledge of medical terminology.
- NHS systems and applications.
- Clinical IT systems knowledge.
- Experience of NHS information systems.
- Knowledge of the Data protection act.
- Experience of Data Quality.
- Experience of working in the NHS.
Skills
Essential
- Developed attention to detail and accuracy.
- Organisational skills and the ability to work methodically and prioritise.
- Ability to cope under pressure to meet deadlines.
- Flexible approach.
- Ability to help build effective working relationships at all levels with and outside the hospital.
- Ability to communicate with all levels of staff including Clinicians, junior medical staff, practitioners, Managers and others as required.
- Able to maintain confidentiality at all times.
Key Competencies, Personal Qualities and Attributes
Essential
- Self-motivated.
- Ability to use own initiative.
- Confident to establish and maintain good working relationships at all levels.
- Must be able to understand the needs of patients and deal with them with tact and sensitivity.
- Accurate attention to detail.
- Ability to work to tight deadlines and prioritise own workload.
- Ability to cope effectively under pressure.
Desirable
- Proactive approach to problem solving.
Person Specification
Educations, Training and Qualifications
Essential
- Minimum 3 GCSE at Grade C or above including English or equivalent.
- European Computer Driving Licence or equivalent knowledge.
Desirable
- Educated to A level, NVQ Level 3 or equivalent level of knowledge or experience.
Knowledge and Experience
Essential
- Very good written and verbal communication skills.
- Courteous, tactful and efficient telephone manner.
- Specialised functional and medical terms acquired through qualification or extensive experience.
- Specialist knowledge related to the relevant medical and surgical specialty.
- Knowledge or administrative and secretarial practice.
- Proficient in Microsoft packages including Word and Outlook.
- Experience of working in a busy office environment.
- Experience of database systems.
- Planning and organisational skills.
- Advanced keyboard skills.
- Analytical and judgement skills for problem solving.
- Work well as part of a team.
Desirable
- Knowledge of medical terminology.
- NHS systems and applications.
- Clinical IT systems knowledge.
- Experience of NHS information systems.
- Knowledge of the Data protection act.
- Experience of Data Quality.
- Experience of working in the NHS.
Skills
Essential
- Developed attention to detail and accuracy.
- Organisational skills and the ability to work methodically and prioritise.
- Ability to cope under pressure to meet deadlines.
- Flexible approach.
- Ability to help build effective working relationships at all levels with and outside the hospital.
- Ability to communicate with all levels of staff including Clinicians, junior medical staff, practitioners, Managers and others as required.
- Able to maintain confidentiality at all times.
Key Competencies, Personal Qualities and Attributes
Essential
- Self-motivated.
- Ability to use own initiative.
- Confident to establish and maintain good working relationships at all levels.
- Must be able to understand the needs of patients and deal with them with tact and sensitivity.
- Accurate attention to detail.
- Ability to work to tight deadlines and prioritise own workload.
- Ability to cope effectively under pressure.
Desirable
- Proactive approach to problem solving.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
