Job summary
The Cardiovascular CAG is offering an exciting opportunity to join the Barts Heart Centre's Administrative Team. We are looking for an enthusiastic individual who will be responsible for assisting the Cath Lab Schedulers for the St Bartholomew's site.
The post holder will also be required to act on performance metrics and ensure that the relevant work is undertaken to correct each metric.
The post holder will be required to assist in the running of the scheduling team and the improvement of services to the admin processes to meet the demand of the service.
They are required to make improvements to the service with the guidance of the Team leaders and the schedulers for each area and the clinical teams to improve efficiency and the demand of the service.
To ensure that service requirements are meet and national targets are adhered to.
To communicate effectively with a multidisciplinary range of stakeholders ranging from patients to clinicians, both internal and externally.
To be able to process large volumes of referrals efficiently and effectively.
Main duties of the job
Our brand new state of the art cardiovascular centre - Barts Heart Centre at St Bartholomew's Hospital will opened in early 2015. The new service allows us to bring together our existing unique experience and research activity. We will be able to increase our understanding of and ability to address the root causes of cardiovascular diseases by growing the number of patients who get the chance to take part in clinical trials and research.
Your expertise, your experience and your vision will be our building blocks to success. By becoming part of the team you can work with us sharing your unique talents and strengths though which the foundations of this new centre will be built.
You will be asked at interview as to your preference but prior to the interview please think about whether you would like to be considered for the other roles.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment where staff treat one another with dignity and respect. We aim to create an equitable working environment where every individual can fulfil their potential.
Job description
Job responsibilities
- Assist in the printing off and opening of all new referrals into the unit, date stamping them all with the a received date
- To deal professionally with enquiries in line with the Lab booking Centre standard operating procedures.
- To deal effectively with clinicians when necessary
- To ensure all new patients are registered onto the trust system
- Ensure that any patient demographic changes are made on CRS or its replacement.
- Ensure that all referrals are scanned onto the Trusts system prior to the appointments, so that they are visible at pre-assessment
- To call all patients ensuring both a pre-assessment and an admission date has been agreed with the patient
- To ensure that the dates are put onto the Trust system for all areas to access
- To assist with the sending out of patients appointments
- Any other duties that are given by the Team scheduler and Team Leader to make the flow of the patients pathway as smooth as possible
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required.
What we are offering
North and East London has some of the most dynamic and talented cardiovascular experts nationally and internationally. Clinicians from Barts Health NHS Trust, University College London Hospitals NHS Foundation Trust (UCLH) and further afield are working together to create a single specialist centre for cardiovascular disease to cover all our local communities. You will be joining us at an incredibly exciting time, as we realise a once-in-a-lifetime opportunity to improve services for patients and secure them for future generations in creating a world class cardiovascular service.
Job description
Job responsibilities
- Assist in the printing off and opening of all new referrals into the unit, date stamping them all with the a received date
- To deal professionally with enquiries in line with the Lab booking Centre standard operating procedures.
- To deal effectively with clinicians when necessary
- To ensure all new patients are registered onto the trust system
- Ensure that any patient demographic changes are made on CRS or its replacement.
- Ensure that all referrals are scanned onto the Trusts system prior to the appointments, so that they are visible at pre-assessment
- To call all patients ensuring both a pre-assessment and an admission date has been agreed with the patient
- To ensure that the dates are put onto the Trust system for all areas to access
- To assist with the sending out of patients appointments
- Any other duties that are given by the Team scheduler and Team Leader to make the flow of the patients pathway as smooth as possible
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required.
What we are offering
North and East London has some of the most dynamic and talented cardiovascular experts nationally and internationally. Clinicians from Barts Health NHS Trust, University College London Hospitals NHS Foundation Trust (UCLH) and further afield are working together to create a single specialist centre for cardiovascular disease to cover all our local communities. You will be joining us at an incredibly exciting time, as we realise a once-in-a-lifetime opportunity to improve services for patients and secure them for future generations in creating a world class cardiovascular service.
Person Specification
Experience
Essential
- Minimum 1 year experience using customer focused administrative system
- Minimum of 1 year working in a customer focused environment
- Ability to use spreadsheets
- Work confidentially
Knowledge
Essential
- Previous experience in a similar capacity
- Work confidentially
Qualifications
Essential
- A good standard of secondary education
- Numerate and Literate
Skills
Essential
- Good verbal communication
- Ability to communicate effectively in a language other than English
- Good written communication
- Excellent telephone manner
Person Specification
Experience
Essential
- Minimum 1 year experience using customer focused administrative system
- Minimum of 1 year working in a customer focused environment
- Ability to use spreadsheets
- Work confidentially
Knowledge
Essential
- Previous experience in a similar capacity
- Work confidentially
Qualifications
Essential
- A good standard of secondary education
- Numerate and Literate
Skills
Essential
- Good verbal communication
- Ability to communicate effectively in a language other than English
- Good written communication
- Excellent telephone manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
