Job summary
The Network and Telecoms Support Engineer role is to provide reliable and efficient support for the Trust's network and telecoms infrastructure, maintaining all operational activities of the technical environment and the operational services it provides to its customers.
Work closely with other members within the team and department, troubleshooting issues, undertaking regular infrastructure audits/housekeeping, and assisting with project delivery.
This is a customer facing role, by telephone, email, face-to-face and will require regular travel across all Trust sites. You will also need to liaise with internal departments and external companies providing a high-quality customer & professional service at all times.
Network and Telecoms Support Engineers will be expected to cover core support hours on a shift/rota basis and participate in planned maintenance activities outside of core office hours as required by the business.
Main duties of the job
- Responsible for maintaining and supporting network and telecoms infrastructure and systems across all Trust sites to ensure the IT operational services are available to the Trust's users, including:
- Networks (Wired and Wireless)
- External Connectivity (WAN's, etc)
- Firewalls
- Web Proxies
- Remote Access Solutions
- Telecoms including Mitel IP telephony
- All other network and telecoms systems/equipment
- Responsible for completing all assigned tickets within the Service Desk system (diagnosing and resolving faults) in line with service level agreements and escalating any likely breaches.
- Completing regular infrastructure audits & housekeeping
- Assisting with system updates and upgrades with minimal impact on the production environment when required.
- Assisting with project delivery.
- Responsible for ensuring documentation is kept up to date.
About us
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Job description
Job responsibilities
The Network and Telecoms Support Engineer role is to provide reliable and efficient support for the Trusts network and telecoms infrastructure, maintaining all operational activities of the technical environment and the operational services it provides to its customers.
Work closely with other members within the team and department, troubleshooting issues, undertaking regular infrastructure audits/housekeeping, and assisting with project delivery.
This is a customer facing role, by telephone, email, face-to-face and will require regular travel across all Trust sites. You will also need to liaise with internal departments and external companies providing a high-quality customer & professional service at all times.
Network and Telecoms Support Engineers will be expected to cover core support hours on a shift/rota basis and participate in planned maintenance activities outside of core office hours as required by the business.
- Responsible for maintaining and supporting network and telecoms infrastructure and systems across all Trust sites to ensure the IT operational services are available to the Trusts users, including:
- Networks (Wired and Wireless)
- External Connectivity (WANs, etc)
- Firewalls
- Web Proxies
- Remote Access Solutions
- Telecoms including Mitel IP telephony
- All other network and telecoms systems/equipment
- Responsible for completing all assigned tickets within the Service Desk system (diagnosing and resolving faults) in line with service level agreements and escalating any likely breaches.
- Completing regular infrastructure audits & housekeeping
- Assisting with system updates and upgrades with minimal impact on the production environment when required.
- Assisting with project delivery.
- Responsible for ensuring documentation is kept up to date.
Job description
Job responsibilities
The Network and Telecoms Support Engineer role is to provide reliable and efficient support for the Trusts network and telecoms infrastructure, maintaining all operational activities of the technical environment and the operational services it provides to its customers.
Work closely with other members within the team and department, troubleshooting issues, undertaking regular infrastructure audits/housekeeping, and assisting with project delivery.
This is a customer facing role, by telephone, email, face-to-face and will require regular travel across all Trust sites. You will also need to liaise with internal departments and external companies providing a high-quality customer & professional service at all times.
Network and Telecoms Support Engineers will be expected to cover core support hours on a shift/rota basis and participate in planned maintenance activities outside of core office hours as required by the business.
- Responsible for maintaining and supporting network and telecoms infrastructure and systems across all Trust sites to ensure the IT operational services are available to the Trusts users, including:
- Networks (Wired and Wireless)
- External Connectivity (WANs, etc)
- Firewalls
- Web Proxies
- Remote Access Solutions
- Telecoms including Mitel IP telephony
- All other network and telecoms systems/equipment
- Responsible for completing all assigned tickets within the Service Desk system (diagnosing and resolving faults) in line with service level agreements and escalating any likely breaches.
- Completing regular infrastructure audits & housekeeping
- Assisting with system updates and upgrades with minimal impact on the production environment when required.
- Assisting with project delivery.
- Responsible for ensuring documentation is kept up to date.
Person Specification
Training & Qualifications
Essential
- Educated to A level or equivalent knowledge and skills gained through any combination of alternative study or employment.
- Evidence of continuing professional development pertaining to the post.
Desirable
- Vendor certification relating to network and/or telecoms.
- ITIL Practitioner Qualification.
Experience & Knowledge
Essential
- Experience focussing on IT infrastructure gained within an enterprise environment.
- Evidence of supporting IT solutions across multiple disciplines.
- Knowledge of IT "best practice" standards, procedures, policies and protocols.
- Knowledge and expertise of at least one of these key areas: LAN, Wireless, Firewalls, Telephony
Desirable
- Knowledge and experience of working in Healthcare environment.
- Understanding of IT Security.
- Knowledge of the following: Checkpoint firewalls, Extreme switches and wireless, Network Access Control, Remote Access Solutions, Mitel IP Telephony
Skills & Ability
Essential
- Ability to understand, interpret and communicate complex IT functionality issues, whilst working under pressure.
- Able to plan and prioritise work.
- Analyse, investigate and resolve complex IT issues/problems.
- Able to communicate effectively with all levels of staff both within and external to the organisation.
- Able to work under own initiative to proactively pick up and complete tasks.
- Able to fit and rack network equipment.
Desirable
- Able to support large scale projects.
- Able to complete Change Management processes.
Other Specific Requirements
Essential
- Driver with Full licence to enable working between sites.
- Flexible approach to working hours and willingness to cover core support hours on a shift/rota basis.
Person Specification
Training & Qualifications
Essential
- Educated to A level or equivalent knowledge and skills gained through any combination of alternative study or employment.
- Evidence of continuing professional development pertaining to the post.
Desirable
- Vendor certification relating to network and/or telecoms.
- ITIL Practitioner Qualification.
Experience & Knowledge
Essential
- Experience focussing on IT infrastructure gained within an enterprise environment.
- Evidence of supporting IT solutions across multiple disciplines.
- Knowledge of IT "best practice" standards, procedures, policies and protocols.
- Knowledge and expertise of at least one of these key areas: LAN, Wireless, Firewalls, Telephony
Desirable
- Knowledge and experience of working in Healthcare environment.
- Understanding of IT Security.
- Knowledge of the following: Checkpoint firewalls, Extreme switches and wireless, Network Access Control, Remote Access Solutions, Mitel IP Telephony
Skills & Ability
Essential
- Ability to understand, interpret and communicate complex IT functionality issues, whilst working under pressure.
- Able to plan and prioritise work.
- Analyse, investigate and resolve complex IT issues/problems.
- Able to communicate effectively with all levels of staff both within and external to the organisation.
- Able to work under own initiative to proactively pick up and complete tasks.
- Able to fit and rack network equipment.
Desirable
- Able to support large scale projects.
- Able to complete Change Management processes.
Other Specific Requirements
Essential
- Driver with Full licence to enable working between sites.
- Flexible approach to working hours and willingness to cover core support hours on a shift/rota basis.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
