Network & Telecoms Support Engineer

Job description

Job responsibilities

The Network and Telecoms Support Engineer role is to provide reliable and efficient support for the Trusts network and telecoms infrastructure, maintaining all operational activities of the technical environment and the operational services it provides to its customers.

Work closely with other members within the team and department, troubleshooting issues, undertaking regular infrastructure audits/housekeeping, and assisting with project delivery.

This is a customer facing role, by telephone, email, face-to-face and will require regular travel across all Trust sites. You will also need to liaise with internal departments and external companies providing a high-quality customer & professional service at all times.

Network and Telecoms Support Engineers will be expected to cover core support hours on a shift/rota basis and participate in planned maintenance activities outside of core office hours as required by the business.

• Responsible for maintaining and supporting network and telecoms infrastructure and systems across all Trust sites to ensure the IT operational services are available to the Trusts users, including:
  • Networks (Wired and Wireless)
  • External Connectivity (WANs, etc)
  • Firewalls
  • Web Proxies
  • Remote Access Solutions
  • Telecoms including Mitel IP telephony
  • All other network and telecoms systems/equipment
• Responsible for completing all assigned tickets within the Service Desk system (diagnosing and resolving faults) in line with service level agreements and escalating any likely breaches.
• Completing regular infrastructure audits & housekeeping
• Assisting with system updates and upgrades with minimal impact on the production environment when required.
• Assisting with project delivery.
• Responsible for ensuring documentation is kept up to date.

Person Specification

Training & Qualifications

Essential

• Educated to A level or equivalent knowledge and skills gained through any combination of alternative study or employment.
• Evidence of continuing professional development pertaining to the post.

Desirable

• Vendor certification relating to network and/or telecoms.
• ITIL Practitioner Qualification.

Experience & Knowledge

Essential

• Experience focussing on IT infrastructure gained within an enterprise environment.
• Evidence of supporting IT solutions across multiple disciplines.
• Knowledge of IT "best practice" standards, procedures, policies and protocols.
• Knowledge and expertise of at least one of these key areas: LAN, Wireless, Firewalls, Telephony

Desirable

• Knowledge and experience of working in Healthcare environment.
• Understanding of IT Security.
• Knowledge of the following: Checkpoint firewalls, Extreme switches and wireless, Network Access Control, Remote Access Solutions, Mitel IP Telephony

Skills & Ability

Essential

• Ability to understand, interpret and communicate complex IT functionality issues, whilst working under pressure.
• Able to plan and prioritise work.
• Analyse, investigate and resolve complex IT issues/problems.
• Able to communicate effectively with all levels of staff both within and external to the organisation.
• Able to work under own initiative to proactively pick up and complete tasks.
• Able to fit and rack network equipment.

Desirable

• Able to support large scale projects.
• Able to complete Change Management processes.

Other Specific Requirements

Essential

• Driver with Full licence to enable working between sites.
• Flexible approach to working hours and willingness to cover core support hours on a shift/rota basis.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire Hospitals NHS Foundation Trust

Address

Basingstoke & North Hampshire Hospital

Basingstoke

RG24 9NA

Employer's website

https://www.hampshirehospitals.nhs.uk/ (Opens in a new tab)