Job summary
To provide a comprehensive administrative service to the Outpatient Department. To participate in creating a welcoming and friendly environment for women and their partners in the Maternity Care Centre, Day Assessment Unit and Antenatal Clinic.
Main duties of the job
1. Support staff by undertaking administration duties in the Maternity Care Centre, Day Assessment Unit and Antenatal clinic
2. Welcome women, birthing people to the department, check personal details are correct, escort to a room, as advised by the midwife.
3. Respond to all queries ensuring confidentiality is maintained.
4. Ensure telephone calls are responded to in a kind and compassionate manner.
5. Refer all telephone calls in relation to clinical matters to the midwife.
6. Assist in co-ordinating the booking of bank midwives where appropriate.
7. Liaise with other department/wards as appropriate.
8. Review incoming correspondence and take action as agreed with the co-ordinating midwife.
9. Ensure patients records, (both computerized and paper copies), are available and maintained throughout the patients care experience including filing when required.
10. Responsible for recording Admission, Discharge and Transfer into data system in a timely manner.
About us
The Maternity Care centre and Day Assessment Unit is a dedicated Outpatient department which has a strong team spirit and work ethic. We are a growing team with high standards and are proud of the care we give to women and their families. We look forward to welcoming new members to our friendly team.
Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are.
Service We will put our patients firstTeamwork We will work togetherAmbition We will aspire to provide the best serviceRespect We will act with integrity
Job description
Job responsibilities
To provide a comprehensive administration service to support staff and to improve the patient journey. Please see main duties as outlined above
11. Complete and keep up to date any daily administrative tasks and the communication board/diary
12. Order non-stock items and stationery as required
13. Monitor inboxes for Out of Area referrals, re-direct as necessary.
14. Complete printing orders/photocopying as required
15. Liaise with supplies department to ensure the effective use of materials management and any non-stock items as requested by the senior midwife
16. Report and complete works request book for all maintenance and repairs and expedite where necessary.
1. Maintain and organise reception areas
2. Keep patient information stocked to appropriate levels
3. Collate statistics when required by senior midwife
4. Keep a log of equipment and send to biomed when servicing is required
Patient Client Care
5. This role does not have a significant patient care component. Post holder is expected to deal with patients in a polite and helpful manner, ensuring confidentiality, should the need arise.
Job description
Job responsibilities
To provide a comprehensive administration service to support staff and to improve the patient journey. Please see main duties as outlined above
11. Complete and keep up to date any daily administrative tasks and the communication board/diary
12. Order non-stock items and stationery as required
13. Monitor inboxes for Out of Area referrals, re-direct as necessary.
14. Complete printing orders/photocopying as required
15. Liaise with supplies department to ensure the effective use of materials management and any non-stock items as requested by the senior midwife
16. Report and complete works request book for all maintenance and repairs and expedite where necessary.
1. Maintain and organise reception areas
2. Keep patient information stocked to appropriate levels
3. Collate statistics when required by senior midwife
4. Keep a log of equipment and send to biomed when servicing is required
Patient Client Care
5. This role does not have a significant patient care component. Post holder is expected to deal with patients in a polite and helpful manner, ensuring confidentiality, should the need arise.
Person Specification
Qualifications
Essential
- Digital literacy-computer skills including, use of Microsoft office programs.
Desirable
- A recognised qualification in Information technology
Experience
Essential
- Working within a healthcare setting
- Working as part of a team
- Able to work alone
Desirable
- Experience within a Maternity Health Care environment
Knowledge
Essential
- Ability to demonstrate effective communication skills (verbal/written/telephone/IT)
- Ability to organise /prioritise own workload
- Ability to work to a deadline
- Good interpersonal skills
- Ability to liaise with other department throughout the Trust
Person Specification
Qualifications
Essential
- Digital literacy-computer skills including, use of Microsoft office programs.
Desirable
- A recognised qualification in Information technology
Experience
Essential
- Working within a healthcare setting
- Working as part of a team
- Able to work alone
Desirable
- Experience within a Maternity Health Care environment
Knowledge
Essential
- Ability to demonstrate effective communication skills (verbal/written/telephone/IT)
- Ability to organise /prioritise own workload
- Ability to work to a deadline
- Good interpersonal skills
- Ability to liaise with other department throughout the Trust
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Great Western Hospitals NHS Foundation Trust
Address
Maternity Care Centre, Women's Outpatient Department, Floor 2, The Great Western Hospital
Marlborough Road
Swindon
SN3 6BB
Employer's website
https://www.gwh.nhs.uk/ (Opens in a new tab)
