North West Ambulance Service NHS Trust

Corporate Receptionist

This job is now closed

Job summary

Receptionist

Location: Broughton Area Office, 449-451 Garstang Rd, Broughton, Preston PR3 5LN

Hours: 37.5 hours per week, Monday to Friday (0830 - 1630 hours)

Salary: This role is advertised as a Band 2 position, on successful completion of training and 26-week probationary period, the post will become 'Corporate Receptionist' and will be uplifted to Band 3.

We are seeking a professional, organised and welcoming Receptionist to join our facilities management team in Broughton, Preston. This is a key front-of-house role, acting as the first point of contact for visitors, colleagues and external contacts, and ensuring a high-quality, efficient and professional facilities management, reception and corporate telephony service.

You will provide a courteous and professional welcome to all visitors and callers, representing the Trust to the highest standards at all times. The role requires excellent communication skills, strong attention to detail, tenacity and the ability to multitask.

Main duties of the job

Key responsibilities include:

To provide a high quality, professional reception and administrative service to visitors, colleagues and others; including corporate telephony and mail processes.

Management of meeting room and office bookings, including setting up of rooms for meetings.
To produce ID badges and order stock in line with trust procedures.
To diligently and methodically follow departmental procedures and record keeping.
Assist with the smooth running of the facilities management function of the site, including reporting of health and safety issues using agreed systems, collation of site occupancy data, and other tasks as directed.
Manual handling of items to distribute stock and resources across the site.

You will be well presented, approachable and customer focused, with a calm and professional manner both in person and on the phone. You will be confident in using IT systems, able to organise your workload effectively and switch between tasks with ease.

Essential requirements:

Good IT skills, including Microsoft Office

Excellent verbal and written communication skills.

Ability to work independently and as part of a team.

NVQ level 2 in Business Administration and/or Customer Care (or equivalent)

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Date posted

03 July 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year PA

Contract

Permanent

Working pattern

Full-time

Reference number

242-5100

Job locations

Broughton

Preston

PR3 5LN

United Kingdom

Job description

Job responsibilities

Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.

Please ensure that you have read and understood the job description and person specification before applying.

Job description

Job responsibilities

Please ensure that you have read and understood the job description and person specification before applying.

Person Specification

Skills / competencies

Essential

oComputer literacy and experience in the use of MS Office software
oAble to organise own workload and use own initiative and to effectively switch between a range of activities
oAbility to move freely around buildings, distributing resources, collating statistics and servicing business points
oEffective verbal and written communication skills when dealing with visitors and colleagues
oUnderstands and maintains confidentiality at all times
oAble to move and handle light equipment and consumable items - frequent light effort for several short periods
oAbility to concentrate whilst dealing with enquiries and receiving/providing information

Qualification and knowledge

Essential

oNVQ 2 in Business Administration or equivalent
oNVQ 2 in Customer Care or equivalent

Experience

Essential

oKnowledge of building, reception and administrative procedures obtained through induction and job training

Values and behaviours

Essential

oWorking together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
oWell presented
oSelf motivated team worker with a flexible/adaptable approach to work
oPleasant disposition in telephony and in person
oFlexible and highly motivated
oAbility to work well within a team

Person Specification

Skills / competencies

Essential

oComputer literacy and experience in the use of MS Office software
oAble to organise own workload and use own initiative and to effectively switch between a range of activities
oAbility to move freely around buildings, distributing resources, collating statistics and servicing business points
oEffective verbal and written communication skills when dealing with visitors and colleagues
oUnderstands and maintains confidentiality at all times
oAble to move and handle light equipment and consumable items - frequent light effort for several short periods
oAbility to concentrate whilst dealing with enquiries and receiving/providing information

Qualification and knowledge

Essential

oNVQ 2 in Business Administration or equivalent
oNVQ 2 in Customer Care or equivalent

Experience

Essential

oKnowledge of building, reception and administrative procedures obtained through induction and job training

Values and behaviours

Essential

oWorking together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
oWell presented
oSelf motivated team worker with a flexible/adaptable approach to work
oPleasant disposition in telephony and in person
oFlexible and highly motivated
oAbility to work well within a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Broughton

Preston

PR3 5LN

United Kingdom

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Broughton

Preston

PR3 5LN

United Kingdom

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)