Job summary
We are looking to recruit a full-time receptionist to join our Obstetrics & Gynecology team, located at the Norfolk & Norwich University Hospital. This is a permanent position which will require some flexibility in working pattern to ensure the service is covered during clinic times.
A friendly, enthusiastic, motivated, and hard-working person is required to join our busy team. You will provide high quality reception and support service within the department to both patients, their relatives, and a wide range of multi-professional staff. You will be joining a well-established, dedicated, and friendly team, this would be a great opportunity to join an expanding and exciting department.
Main duties of the job
This role will predominantly involve the post holder to work on our outpatient reception desks in Antenatal and Gynaecology outpatients.
You will learn how the busy departments within Obstetrics and Gynaecology Services work and you will be taught various NHS systems, admin skills and contribute to and support very busy fast paced teams.
Responsibilities will include dealing with telephone enquiries, booking appointments, and organising patient notes, checking patients in dealing with general queries from patients and staff. In order to provide a support service to the technical staff, a versatile approach is essential and the ability to cope with a large number of tasks simultaneously is a prerequisite of this post.
If you are a highly organised, methodical in your approach, enjoy patient contact and working within a large team then we can offer you a varied and exciting role where you will play a big part in making a difference for our patients.
This is a great opportunity to acquire atransferable skill set with progression prospects and to work within a large sociable friendly team.
Interview date: 17th August 2023.
About us
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description
Job responsibilities
The following skills and experience will be required and are essential for the successful candidates:
- To provide a support service to the technical, secretarial, medical and nursing staff of the Department.
- To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department.
- To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
- To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.
- To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.
- To ensure appointment lists are maintained and prepared in readiness for clinical work.
- To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department.
- To maintain a record of the transfer of notes to and from the department.
- To understand the 18 Week Pathway, input the correct RTT codes and validate the patient pathway where appropriate.
- To liaise with Secretaries and other departments within the Trust as necessary to ensure case notes, X-rays and referrals are available for every patient attending an outpatient clinic. Liaise with external stakeholders to obtain referrals if necessary.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Job description
Job responsibilities
The following skills and experience will be required and are essential for the successful candidates:
- To provide a support service to the technical, secretarial, medical and nursing staff of the Department.
- To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department.
- To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
- To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.
- To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.
- To ensure appointment lists are maintained and prepared in readiness for clinical work.
- To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department.
- To maintain a record of the transfer of notes to and from the department.
- To understand the 18 Week Pathway, input the correct RTT codes and validate the patient pathway where appropriate.
- To liaise with Secretaries and other departments within the Trust as necessary to ensure case notes, X-rays and referrals are available for every patient attending an outpatient clinic. Liaise with external stakeholders to obtain referrals if necessary.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person Specification
Qualifications
Essential
- Good general standard of literacy and numeracy
Experience
Essential
- Previous clerical work including data input
- Experience in NHS or customer service organisation
Skills
Essential
- Good communication and interpersonal skills
- IT skills - accurate data input
Attitude & Aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
- Flexible - able to multi-task and prioritise
Person Specification
Qualifications
Essential
- Good general standard of literacy and numeracy
Experience
Essential
- Previous clerical work including data input
- Experience in NHS or customer service organisation
Skills
Essential
- Good communication and interpersonal skills
- IT skills - accurate data input
Attitude & Aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
- Flexible - able to multi-task and prioritise
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
