Patient Flow Facilitator (INTERNAL)
The closing date is 09 December 2025
Job summary
***INTERNAL APPLICANTS ONLY***
The Patient Flow Facilitator works under the indirect supervision of the senior nurse on duty and follows tasks and duties assigned by the shift coordinator in the Emergency Department. The role involves delivering proactive and responsive physical and administrative services to ensure efficient use of capacity and timely patient flow. Responsibilities also include ensuring compliance with Infection Prevention & Cleaning obligations. Additionally, the position requires collaboration with the general practice team to meet patient needs, adherence to policies and procedures, and providing supervision to junior staff.
Main duties of the job
To provide a 365 days administrative service for patients and relatives attending the Emergency Department, ensuring consistent operational coverage in line with service needs.
To evaluate ED's capacity and escalate issues according to the ED Escalation Standing Operating Procedures, notifying the nurse in charge and all relevant parties.
To escalate and report any patients that have been in the department without a discharge or admission plan as per the escalation policy
Support the ED in achieving the four-hour target by conducting a thorough breach analysis for each patient during each shift. Accurately documenting the timeline of events and ensuring the reasons for breaches are factually correct.
Distribute the breach report to the appropriate colleagues at the end of each shift.
Generate and review breach reports from Symphony, ensuring data accuracy and correcting discrepancies. Auditing changes to times, record breach reasons, and report on 10 and 12 hour breaches in the ED.
To be a "super user" on the ED IT Computer Systems (Symphony, APEX) providing problem solving report.
To act upon own initiative to ensure all patients recorded on Symphony are in the correct location within the ED to maintain safe practice.
About us
Wye Valley NHS Trust is a member of an NHS Foundation Group with South WarwickshireUniversity NHS FT, George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust.
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.
We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.
More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.
We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."
Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.
Details
Date posted
25 November 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year pa pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
229-MED-7599244
Job locations
Hereford County Hospital
Union Walk
Hereford
HR1 2ER
Employer details
Employer name
Wye Valley NHS Trust
Address
Hereford County Hospital
Union Walk
Hereford
HR1 2ER
Employer's website
https://www.wyevalley.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
