Job summary
A fantastic opportunity has arisen within the Royal Wolverhampton NHS Trust. We are looking for a dynamic and enthusiastic person to join our PAS Team & Systems Support Team to support the implementation of a new Electronic Patient record (EPR) and the replacement of our Patient Administration System
The post holder will work closely with members of the PAS Team, Systems Support Team, and EPR Project Team to provide a resource for the Trust for the design, configuration reference build, testing and support of the new PAS EPR System ensure that the system is designed and configured to meet the Trusts agreed workflow
Main duties of the job
The post holder will support the Trust PAS Manager, and Systems Support Manager with the implementation of a new Electronic Patient Record (EPR) and Patient Administration System (PAS) throughout the Trust to improve quality and safety and efficient working practises, leading to better patient experiences
The post holder will have a professional customer-focused approach and excellent interpersonal and communication skills.
The post holder will be Line Managed by the Trust Systems Support Manager and will work closely with members of the PAS Team and EPR Project Team to provide a resource for the Trust for the design, configuration reference build, testing and support of the new PAS EPR System
The post holder will work with the Project Team to ensure that the system is designed and configured to meet the agreed workflow
The post holder will work with clinical and non-clinical staff, EPR provider subject matter experts to review existing pathways and adapt solutions to the PAS EPR modules of work
The post holder will work with complex data and information in a concentrated manner.
The post holder will need to work to tight deadlines to deliver PAS specific solutions to the wider-Trust.
About us
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Job description
Job responsibilities
To support the PAS Manager & Systems Support Team Manager in the design, build, test and implementation of the New PAS EPR
To work with the PAS EPR Project teams to ensure that the design and configuration meet the agreed future workflow requirements.
To deal with user management of PAS EPR throughout the Trust.
- Where applicable, ensure that corporate standards are adhered to and that these standards are appropriate for the function for which they were introduced
- Provide support in day to day consulting, instruction, problem solving for the end user, liaising with the supplier to resolve issues within service level agreements.
- To develop, implement and maintain PAS EPR documentation for the continued support of the system
- To support & assist in the management and monitoring of standards for access control, security and patient confidentiality of the Trust PAS EPR system.
- To be customer focused and to deal with user/service requests appropriately and effectively.
- Any other duties and responsibilities within the range of the salary grade.
- To develop positive relationships with Trusts Service Managers and Operational Staff in all areas of the Trust
To assist in the promotion and utilisation of PAS and to cascade knowledge/skill to the Systems Support Team
To act as contact point for queries relating to the user management of PAS access.
Maintain appropriate communication with all levels of internal personnel and external agencies via face-to-face contact, telephone, e-mail or written methods.
To liaise with systems suppliers and computer systems users to facilitate PAS EPR system integration. To assist the PAS Manager and Systems Support Manager with the evaluation of new PAS enhancements on behalf of the Trust.
To work flexibly (if required) to make sure that implementations are covered out of standard office hours, note that this could involve supporting implementations during weekday evenings, across weekends or bank holidays. (Although it should be noted that this will only be required a small number of times per annum).
Work closely with other teams within Systems and Applications Services, to be able to understand and relate detailed information about the PAS EPR system as a whole, including its architecture, servers, user roles etc.
- Communicate complex and highly interactive information to audiences at different levels.
- This role will involve long periods of desk-based activity to complete much of its remit. This includes high levels of concentration on highly complex activities including analysis, reporting and diagnostics. Again, due to the nature of the work, interruptions can occur although generally infrequent as focus needs to be maintained. Where interruptions do occur, this is will often be due to the urgent nature of the requirement meaning that the post holder will need to switch between various levels of large volumes of complex information, assimilating this quickly and providing workable and comprehensive solutions where applicable before returning to more predictable working patterns.
- Carry out duties in a safe manner as laid out in the Trusts Health & Safety Policy and Operational Guidelines.
- Due to the nature of this role, the post holder will be given wide latitude to address the issues that may be encountered in support of the appropriate user groups as well as freedom to review and research new ways of improving and supporting the aforementioned users. This means that the post holder will often have opportunity to work under their own directive in support of daily activities and supporting end users. Sometimes this will be unsupervised work with a specific directive provided by the posts Line Manager, other times this will include unsupervised work in which the post holder will be the lead needing to provide the directive, proposal, implementation and resolution.
- Ensure that knowledge and understanding of existing and proposed internal policy and national guidelines in relation to PAS EPR Systems is maintained in a pro-active manner.
- Promote good practice in relation to security and data integrity.
Job description
Job responsibilities
To support the PAS Manager & Systems Support Team Manager in the design, build, test and implementation of the New PAS EPR
To work with the PAS EPR Project teams to ensure that the design and configuration meet the agreed future workflow requirements.
To deal with user management of PAS EPR throughout the Trust.
- Where applicable, ensure that corporate standards are adhered to and that these standards are appropriate for the function for which they were introduced
- Provide support in day to day consulting, instruction, problem solving for the end user, liaising with the supplier to resolve issues within service level agreements.
- To develop, implement and maintain PAS EPR documentation for the continued support of the system
- To support & assist in the management and monitoring of standards for access control, security and patient confidentiality of the Trust PAS EPR system.
- To be customer focused and to deal with user/service requests appropriately and effectively.
- Any other duties and responsibilities within the range of the salary grade.
- To develop positive relationships with Trusts Service Managers and Operational Staff in all areas of the Trust
To assist in the promotion and utilisation of PAS and to cascade knowledge/skill to the Systems Support Team
To act as contact point for queries relating to the user management of PAS access.
Maintain appropriate communication with all levels of internal personnel and external agencies via face-to-face contact, telephone, e-mail or written methods.
To liaise with systems suppliers and computer systems users to facilitate PAS EPR system integration. To assist the PAS Manager and Systems Support Manager with the evaluation of new PAS enhancements on behalf of the Trust.
To work flexibly (if required) to make sure that implementations are covered out of standard office hours, note that this could involve supporting implementations during weekday evenings, across weekends or bank holidays. (Although it should be noted that this will only be required a small number of times per annum).
Work closely with other teams within Systems and Applications Services, to be able to understand and relate detailed information about the PAS EPR system as a whole, including its architecture, servers, user roles etc.
- Communicate complex and highly interactive information to audiences at different levels.
- This role will involve long periods of desk-based activity to complete much of its remit. This includes high levels of concentration on highly complex activities including analysis, reporting and diagnostics. Again, due to the nature of the work, interruptions can occur although generally infrequent as focus needs to be maintained. Where interruptions do occur, this is will often be due to the urgent nature of the requirement meaning that the post holder will need to switch between various levels of large volumes of complex information, assimilating this quickly and providing workable and comprehensive solutions where applicable before returning to more predictable working patterns.
- Carry out duties in a safe manner as laid out in the Trusts Health & Safety Policy and Operational Guidelines.
- Due to the nature of this role, the post holder will be given wide latitude to address the issues that may be encountered in support of the appropriate user groups as well as freedom to review and research new ways of improving and supporting the aforementioned users. This means that the post holder will often have opportunity to work under their own directive in support of daily activities and supporting end users. Sometimes this will be unsupervised work with a specific directive provided by the posts Line Manager, other times this will include unsupervised work in which the post holder will be the lead needing to provide the directive, proposal, implementation and resolution.
- Ensure that knowledge and understanding of existing and proposed internal policy and national guidelines in relation to PAS EPR Systems is maintained in a pro-active manner.
- Promote good practice in relation to security and data integrity.
Person Specification
Qualifications
Essential
- Educated to good general education with business focus and good customer service awareness
Desirable
- Experience of implementing EPR systems
Experience/Skills
Essential
- Good communications skills
- Experience of using MS applications
Desirable
- Knowledge of NHS Patient Administration Systems
Person Specification
Qualifications
Essential
- Educated to good general education with business focus and good customer service awareness
Desirable
- Experience of implementing EPR systems
Experience/Skills
Essential
- Good communications skills
- Experience of using MS applications
Desirable
- Knowledge of NHS Patient Administration Systems
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
