Clerical Officer - Receptionist

Job description

Job responsibilities

1. The post holder would be trained on the job through a combination of instruction and practice and by attending Patient Casenote, Information Governance, iPM and Medisoft training.

1. To ensure that a clear understanding is obtained surrounding data quality and data protection and be able to work to this guidance.

1. To ensure that a firm understanding is obtained of all administration processes in the Referral to Treatment Access policy and APNs (Administration Procedure Notes) and be able to work to this level. (In house manuals are available for reference).

1. To compile and sort patient clinic attendance sheets and be responsible for checking that clinics have been received into Reception.

1. To receive and welcome patients and relatives to the department and direct to appropriate waiting area.

1. To ensure the In Touch system is kept up to date for when patients arrive using the Self Check In Kiosks in the reception areas.

1. The post holder would have direct patient contact and therefore may come into contact with unpleasant working conditions, due to patients being ill or injured. The post holder would also need empathy and tact to deal with patients that may be anxious, angry or upset.

1. To ensure the patients details are up to date on both the computer system and update front sheet and labels of Health Record Folder notes as necessary.

1. To admit and discharge patients who are attending for minor or day case operations adding the appropriate procedure code where necessary.

1. To ensure that patients not eligible for treatment in the hospital complete the appropriate process e.g. overseas visitors.

For furter details please see the attached JD & PS

Person Specification

Knowledge & Experience

Essential

• oAbility to undertake training competencies relative to the role

Desirable

• oPrevious demonstrable experience working within a large clinical setting
• oPrevious demonstrable clerical experience

Qualifications

Essential

• oGCSE's 9-4 (A-C) in Maths &* English and or NVQ level 2 in either business administration or related subject or equivalent demonstrable experience.

Desirable

• oFamiliar with the Trust's electronic patient management systems.

Aptitude & Abilities

Essential

• oGood communication skills
• oGood telephone manner
• oOrganisational skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospitals Plymouth NHS Trust

Address

Royal Eye Infirmary

3, Alpha Way

Plymouth

PL6 5ZF

Employer's website

https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)