Job summary
A vacancy has arisen for a part time Ward Clerk to work within Respiratory Medicine - Hexworthy Ward
The successful candidate will be educated to GCSE standard or equivalent qualifications. Previous experience working on a reception or within a clerical role is essential. Candidates should have experience of dealing face to face with the general public and difficult customers / patients, working within a pressurised environment and able to deal with telephone and email enquiries. You will be working alongside the ward Discharge Co-ordinator.
The post is interesting and varied and requires an ability to work both independently and as a member of the wider team. Applicants should have a mature and responsible attitude with a good sense of humour and be able to demonstrate good written and verbal communication skills.
The post holder will be required to cross cover wards / units that fall within the directorate during periods of staff shortages.
Working hours are 3 x 7.5-hour shifts over 3 days (08:00 - 16:00)
Weekends & Bank holidays will be paid at an enhanced rate.
If you would like any further information or an informal chat, please contact Anne-Marie Ratcliffe on 01752 431971.
Main duties of the job
To provide a comprehensive multi-faceted, administrative function to the ward, supporting Nursing and Medical staff in the smooth day-to-day running of the ward area. To ensure the completion of all administrative and clerical tasks for the medical ward on a daily basis and to provide a flexible option of ward admin cover across all respiratory wards.
We are looking for an enthusiastic and energetic individual to join our department in a post that is interesting and varied, providing an efficient and timely administration service to our Respiratory wards based at Derriford Hospital.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
Check patient details on admission and update on iPM as necessary.
Manage enquiries, including telephone enquiries in conjunction with and under the direction of nursing staff.
Receiving results by telephone from laboratories.
Maintain hospital notes in accordance with the Plymouth Hospitals NHS Trust policies.
Entering admissions and discharges on IPM, including ward transfers, clinical transfers and speciality transfers, updating patient information where necessary.
Entering EDD on iPM for patients after 24hrs of admission.
Ensuring that the bed state is kept up to date on IPM in real time.
Ensure up to date front sheets and labels are available in patients notes.
File reports, ensuring they have firstly been seen and initialled by Medical staff.
Ensure availability of case notes (including investigation reports) for all admissions. Obtaining notes from other departments using computerised tracing system.
For further details please see the attached JD & PS
Job description
Job responsibilities
Check patient details on admission and update on iPM as necessary.
Manage enquiries, including telephone enquiries in conjunction with and under the direction of nursing staff.
Receiving results by telephone from laboratories.
Maintain hospital notes in accordance with the Plymouth Hospitals NHS Trust policies.
Entering admissions and discharges on IPM, including ward transfers, clinical transfers and speciality transfers, updating patient information where necessary.
Entering EDD on iPM for patients after 24hrs of admission.
Ensuring that the bed state is kept up to date on IPM in real time.
Ensure up to date front sheets and labels are available in patients notes.
File reports, ensuring they have firstly been seen and initialled by Medical staff.
Ensure availability of case notes (including investigation reports) for all admissions. Obtaining notes from other departments using computerised tracing system.
For further details please see the attached JD & PS
Person Specification
Knowledge and Experience
Essential
- Previous demonstrable reception/clerical experience
- Proven relevant ICT skills
- Demonstrable experience of dealing face-to-face with the general public and difficult customers/patients
Desirable
- Previous clerical/admin experience within a Primary Care Trust
- Proven knowledge of hospital systems
Aptitude and Abilities
Essential
- Good communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels.
- Able to utilise own initiative
- Able to work individually and as part of a multi-disciplinary team
Qualifications
Essential
- GCSE's 9-4 (A-C) in Maths & English and/ or NVQ level 2 in either business administration or related subject or equivalent demonstrable experience
Desirable
- Demonstrable relevant experience
Person Specification
Knowledge and Experience
Essential
- Previous demonstrable reception/clerical experience
- Proven relevant ICT skills
- Demonstrable experience of dealing face-to-face with the general public and difficult customers/patients
Desirable
- Previous clerical/admin experience within a Primary Care Trust
- Proven knowledge of hospital systems
Aptitude and Abilities
Essential
- Good communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels.
- Able to utilise own initiative
- Able to work individually and as part of a multi-disciplinary team
Qualifications
Essential
- GCSE's 9-4 (A-C) in Maths & English and/ or NVQ level 2 in either business administration or related subject or equivalent demonstrable experience
Desirable
- Demonstrable relevant experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
