Job summary
To provide specialist IT Systems infrastructure engineering services for the University Hospitals Plymouth NHS Trust (UHPNT) and D&I supported organisation. Provides expert guidance and technical leadership to both junior and senior engineers. Lead on investigating a range of specialist and complex D&I issues, following the relevant technical strategies, policies, standards, and practices. Primarily remote working with some on site duties as and when required. The role is part of the on-call Systems rota.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
Technical Support
- To be a leading systems engineer in support of the UHP computer server systems infrastructure operational functions, including:
Microsoft Active Directory (inc. DNS, Group Policy, and Authentication)
Windows Server platforms inc. MS SQL Server
Windows and SQL failover clustering (including SQL Availability Groups)
VMware and/or Nutanix AHV
Dell PowerScale (Isilon) and File Sharing
WSUS / Ivanti Security Controls
Linux and Unix operating systems
Citrix and Windows Terminal Servers
CommVault backups
Server Hardware
Web Servers (IIS/Apache)
Automation (Administrative scripting languages e.g PowerShell)
Microsoft Office 365
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
Technical Support
- To be a leading systems engineer in support of the UHP computer server systems infrastructure operational functions, including:
Microsoft Active Directory (inc. DNS, Group Policy, and Authentication)
Windows Server platforms inc. MS SQL Server
Windows and SQL failover clustering (including SQL Availability Groups)
VMware and/or Nutanix AHV
Dell PowerScale (Isilon) and File Sharing
WSUS / Ivanti Security Controls
Linux and Unix operating systems
Citrix and Windows Terminal Servers
CommVault backups
Server Hardware
Web Servers (IIS/Apache)
Automation (Administrative scripting languages e.g PowerShell)
Microsoft Office 365
- Extensive knowledge of system technologies, concepts, tools and practices, such as TCP/IP, DNS, DHCP, S/FTP.
- To assist in managing the Trusts Computer Rooms including:
- Access / Security / Tidiness
- Environment issues heat and power usage
- Planned Power shutdowns
- Disposal of redundant equipment
- Work with the Advanced Operations engineers to analyse, investigate, and resolve highly complex queries, problems and users requirements of the computer server system infrastructure, liaising with the Systems Operations, Networks,and Software Development professionals where necessary.
- To introduce, adapt, test, improve, repair and maintain the computer server system infrastructure equipment ensuring that equipment operating system and software/firmware are at the correct revision level, completing Change Management Requests where necessary. Assisting system suppliers with operating system, database, and application upgrades.
- To configure both the hardware and software of expensive computer server system infrastructure equipment, ensuring appropriate access control and management of the secure server systems.
- To ensure the maximum availability of the computer server system infrastructure including Disaster Recovery planning and implementation involving out of hours work where necessary.
- To input and manipulate data to the computer server system infrastructure equipment and the IT databases.
- To input and manipulate data to, and create reports from, various server system analysis tools including the production of system downtime reports.
- To provide specialist advice, implement, enforce, monitor, report incidents and assist the investigation into breaches of the IT security policies, ensuring safe and appropriate use of computer server system resources.
- To develop new, propose changes to, and redesign the teams working practices, procedures and IT databases ensuring a quality first approach.
- Implements D&I policies for own area, proposes changes to D&I user working practices and procedures e.g. when planning for new projects, changes in legislation, new reporting processes, new training programmes impacting across the organisation(s).
- Plans projects which impact across the department & organisation, delivery of D&I services for own area; contributes to medium term D&I strategy.
- To ensure computer server anti-virus software and patching is up to date.
- Monitor backups and undertake the restore of user files and computer server systems.
- Assist in the management of the server estates licensing position and of certificate renewals.
- Assist in the management of the server estates compute and storage capacity management.
Planning Support
- To Lead on and have oversight of multiple concurrent workstreams, assessing risk and impact as well as resources required.
- Contribute to reports and offer insights to support strategy and management of the server environment and the resources contained within.
- To input into Disaster Recovery planning and implementation, involving out of hours work where necessary, and act as the Systems Operations technical lead during system outages.
- Works to achieve agreed objectives and given deadlines. Has given freedom to do this in own way working within broad professional and ITIL based policies and processes.
Human Resources
- To assist the training and development of new starters and junior Systems Operations engineers.
- To attending meetings and represent the interests of the Systems Infrastructure Team.
Strategy
- Assist the Chief Technology Officer, Head of Technical Services, and the Systems management in the development of the IT Infrastructure strategy for the Plymouth Health Community, including the testing of new technologies.
- Assist in the management and procurement of licences and certificate renewals.
- Represent the interests of the Systems Operations Team at all levels and with all stakeholders in the strategy planning and making recommendations.
COMMUNICATIONS & WORKING RELATIONSHIPS
To communicate highly complex multi-stranded IT infrastructure issues to:
- D&I Managers
- Users - covers all Health Community staff and the general public
- Various staff in other NHS organisations:
- General Practitioners, Strategic Health Authority and other health organisations in South & West Devon
- Commercial IT server system Consultants, Suppliers, Installation and Maintenance Engineers.
OTHER
- This post is part of the IT Systems Operations On-Call Rota which provides critical computer system infrastructure support out of business hours.
- The post holder is expected to work beyond normal worked hours to resolve any critical failures of the Plymouth Health Communities telephone and computer infrastructure.
- Upgrades often require working outside of normal working hours.
- A hybrid approach to working is currently being employed in D&I, primarily homeworking for the Systems Infrastructure Team.
***Preference will be given to internal Trust staff, as well as Priority and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Job description
Job responsibilities
Technical Support
- To be a leading systems engineer in support of the UHP computer server systems infrastructure operational functions, including:
Microsoft Active Directory (inc. DNS, Group Policy, and Authentication)
Windows Server platforms inc. MS SQL Server
Windows and SQL failover clustering (including SQL Availability Groups)
VMware and/or Nutanix AHV
Dell PowerScale (Isilon) and File Sharing
WSUS / Ivanti Security Controls
Linux and Unix operating systems
Citrix and Windows Terminal Servers
CommVault backups
Server Hardware
Web Servers (IIS/Apache)
Automation (Administrative scripting languages e.g PowerShell)
Microsoft Office 365
- Extensive knowledge of system technologies, concepts, tools and practices, such as TCP/IP, DNS, DHCP, S/FTP.
- To assist in managing the Trusts Computer Rooms including:
- Access / Security / Tidiness
- Environment issues heat and power usage
- Planned Power shutdowns
- Disposal of redundant equipment
- Work with the Advanced Operations engineers to analyse, investigate, and resolve highly complex queries, problems and users requirements of the computer server system infrastructure, liaising with the Systems Operations, Networks,and Software Development professionals where necessary.
- To introduce, adapt, test, improve, repair and maintain the computer server system infrastructure equipment ensuring that equipment operating system and software/firmware are at the correct revision level, completing Change Management Requests where necessary. Assisting system suppliers with operating system, database, and application upgrades.
- To configure both the hardware and software of expensive computer server system infrastructure equipment, ensuring appropriate access control and management of the secure server systems.
- To ensure the maximum availability of the computer server system infrastructure including Disaster Recovery planning and implementation involving out of hours work where necessary.
- To input and manipulate data to the computer server system infrastructure equipment and the IT databases.
- To input and manipulate data to, and create reports from, various server system analysis tools including the production of system downtime reports.
- To provide specialist advice, implement, enforce, monitor, report incidents and assist the investigation into breaches of the IT security policies, ensuring safe and appropriate use of computer server system resources.
- To develop new, propose changes to, and redesign the teams working practices, procedures and IT databases ensuring a quality first approach.
- Implements D&I policies for own area, proposes changes to D&I user working practices and procedures e.g. when planning for new projects, changes in legislation, new reporting processes, new training programmes impacting across the organisation(s).
- Plans projects which impact across the department & organisation, delivery of D&I services for own area; contributes to medium term D&I strategy.
- To ensure computer server anti-virus software and patching is up to date.
- Monitor backups and undertake the restore of user files and computer server systems.
- Assist in the management of the server estates licensing position and of certificate renewals.
- Assist in the management of the server estates compute and storage capacity management.
Planning Support
- To Lead on and have oversight of multiple concurrent workstreams, assessing risk and impact as well as resources required.
- Contribute to reports and offer insights to support strategy and management of the server environment and the resources contained within.
- To input into Disaster Recovery planning and implementation, involving out of hours work where necessary, and act as the Systems Operations technical lead during system outages.
- Works to achieve agreed objectives and given deadlines. Has given freedom to do this in own way working within broad professional and ITIL based policies and processes.
Human Resources
- To assist the training and development of new starters and junior Systems Operations engineers.
- To attending meetings and represent the interests of the Systems Infrastructure Team.
Strategy
- Assist the Chief Technology Officer, Head of Technical Services, and the Systems management in the development of the IT Infrastructure strategy for the Plymouth Health Community, including the testing of new technologies.
- Assist in the management and procurement of licences and certificate renewals.
- Represent the interests of the Systems Operations Team at all levels and with all stakeholders in the strategy planning and making recommendations.
COMMUNICATIONS & WORKING RELATIONSHIPS
To communicate highly complex multi-stranded IT infrastructure issues to:
- D&I Managers
- Users - covers all Health Community staff and the general public
- Various staff in other NHS organisations:
- General Practitioners, Strategic Health Authority and other health organisations in South & West Devon
- Commercial IT server system Consultants, Suppliers, Installation and Maintenance Engineers.
OTHER
- This post is part of the IT Systems Operations On-Call Rota which provides critical computer system infrastructure support out of business hours.
- The post holder is expected to work beyond normal worked hours to resolve any critical failures of the Plymouth Health Communities telephone and computer infrastructure.
- Upgrades often require working outside of normal working hours.
- A hybrid approach to working is currently being employed in D&I, primarily homeworking for the Systems Infrastructure Team.
***Preference will be given to internal Trust staff, as well as Priority and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent relevant demonstrable experience
- Microsoft Certified System Engineer (MCSE) or equivalent relevant demonstrable experience
- Technical courses in the management, configuration of virtual servers, backup solutions, SQL etc
Desirable
- Microsoft Certified System Engineer (MCSE)
- Technical courses specifically in the management, configuration and support of VMware, Nutanix, SQL/SSMS
- Management/leadership qualifications
Aptitude & Abilities
Essential
- Ability to act on own initiative to solve highly complex technical problems within a short period of time.
- Desire to learn complex infrastructure specialist computer server system technologies.
- Ability to remain calm and cope effectively with critical network and system failures.
- Ability to plan, initiate and coordinate work programmes and make adjustments as required.
- The ability to work within a busy environment, on multiple concurrent workstreams, to deadlines and deliver.
- Ability to prioritise effectively and communicate priorities to users and staff.
- Strong negotiation, interpersonal, time management, and influencing skills with IT suppliers
- Effective communication skills, written and verbal.
- Ability to concentrate for frequent and/or extended periods.
- Installations can involve physical effort, lifting and moving heavy and expensive IT equipment and working in non office environments (eg. Electrical risers, Plant Rooms, void spaces) which can be dusty, dirty, hot, noisy and confined. Occasionally working at heights using ladders.
Desirable
- Leading on Incident resolution
Knowledge & Eperience
Essential
- Graduate calibre professional with demonstrable experience supporting and managing enterprise scale computer server system infrastructures.
- In-depth proven knowledge and demonstrable experience of enterprise computer server system technologies including: ?Microsoft Active Directory, including DNS ?Windows server and clustering, ?Microsoft Office 365 ?Microsoft SQL database server ?Citrix and Windows Terminal Servers ?Backup
- Proven knowledge and demonstrable experience of specialist computer server system technologies including: ?Unix and Linux operating systems ?Virtual servers ?Storage systems ?System Interfaces ?Server hardware
- Demonstrable experience in server system troubleshooting techniques using highly specialised tools.
- To be able to plan and implement IT projects in conjunction with IT and non-IT staff.
Desirable
- Awareness: up to date with the NHS Programme for IT and other national directives.
- Demonstrable experience of working in a multidisciplinary team.
- Demonstrable experience with Nutanix or Dell Infrastructure.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent relevant demonstrable experience
- Microsoft Certified System Engineer (MCSE) or equivalent relevant demonstrable experience
- Technical courses in the management, configuration of virtual servers, backup solutions, SQL etc
Desirable
- Microsoft Certified System Engineer (MCSE)
- Technical courses specifically in the management, configuration and support of VMware, Nutanix, SQL/SSMS
- Management/leadership qualifications
Aptitude & Abilities
Essential
- Ability to act on own initiative to solve highly complex technical problems within a short period of time.
- Desire to learn complex infrastructure specialist computer server system technologies.
- Ability to remain calm and cope effectively with critical network and system failures.
- Ability to plan, initiate and coordinate work programmes and make adjustments as required.
- The ability to work within a busy environment, on multiple concurrent workstreams, to deadlines and deliver.
- Ability to prioritise effectively and communicate priorities to users and staff.
- Strong negotiation, interpersonal, time management, and influencing skills with IT suppliers
- Effective communication skills, written and verbal.
- Ability to concentrate for frequent and/or extended periods.
- Installations can involve physical effort, lifting and moving heavy and expensive IT equipment and working in non office environments (eg. Electrical risers, Plant Rooms, void spaces) which can be dusty, dirty, hot, noisy and confined. Occasionally working at heights using ladders.
Desirable
- Leading on Incident resolution
Knowledge & Eperience
Essential
- Graduate calibre professional with demonstrable experience supporting and managing enterprise scale computer server system infrastructures.
- In-depth proven knowledge and demonstrable experience of enterprise computer server system technologies including: ?Microsoft Active Directory, including DNS ?Windows server and clustering, ?Microsoft Office 365 ?Microsoft SQL database server ?Citrix and Windows Terminal Servers ?Backup
- Proven knowledge and demonstrable experience of specialist computer server system technologies including: ?Unix and Linux operating systems ?Virtual servers ?Storage systems ?System Interfaces ?Server hardware
- Demonstrable experience in server system troubleshooting techniques using highly specialised tools.
- To be able to plan and implement IT projects in conjunction with IT and non-IT staff.
Desirable
- Awareness: up to date with the NHS Programme for IT and other national directives.
- Demonstrable experience of working in a multidisciplinary team.
- Demonstrable experience with Nutanix or Dell Infrastructure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
