Paediatric Oncology Patient Navigator

Job description

Job responsibilities

Core elements of support worker role

1. Development of pathway navigation

Provide a point of contact for patients throughout their treatment

Responsible for contacting and organising appointments, information and results

Coordinate face to face appointments as per MDT instructions

Comment on proposed changes to policies and procedures

Support and contribute to audit processes, governance, research, clinical research trials and service development

Report any protocol variance to MDT

Support the planning / inviting / organising of informative events for patients

Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit

2. Care coordination and navigation of care and support

Under the guidance and supervision of a registered practitioner:

Coordinate the follow up investigations required post cancer diagnosis or treatment

Support the delivery of Cancer Waiting Times (CWT) through effective pathway monitoring

Coordinate a rapid re-entry into the specialist cancer team review as per tumour group protocol

Develop and maintain a good professional relationship with patients and with the specialist cancer teams

Communicate appropriate needs related information

Facilitate access to health and well-being services, and other support services

Provide basic telephone advice and refer on or sign-post to other sources of support

Be a single point of contact for patients, their carers and GPs / Primary Care for patients whilst they remain cancer patients at the Trust

3. Co-ordinate patient education and support

Support patients and carers to access up-to-date and appropriate information, including sign posting to a range of support services

Support the direction of the patient or carer to education or support areas. Encourage and support active and healthy lifestyle choices

Support patients and carers to understand what signs, symptoms or situations to be aware of that would indicate concern

Inform patients and carers on how to make contact when they feel that their condition or needs have changed, including what to do out of hours

Support the delivery of patient and carer training and education

Planning / inviting / organising of Health and Well-Being events or other supported self-management events

To attend allocated Health & Well Being events, keeping comprehensive electronic records of attendance

Encourage and support active and healthy lifestyle choices

Coach patients and carers on how to make contact when they feel that their condition or needs have changed, including what to do out of hours

An approach which helps people to self-manage where appropriate

4. Administrative and Service Development

Provide administrative support to enable CNS to have specialist time to be focused on patients. Support may include making referrals to other agencies or audits such as patient experience surveys etc.

Support the preparation of relevant oncology MDT meetings where needs arise

Collect and collate data for the service to manage and report on their key performance indicators (KPIs)

Carry out administrative duties required by the role such as organising meetings, taking minutes, producing documentation and organizing supplies

Offer suggestions for improvement of service

Ensure that all daily tasks and on-going workloads are prioritized and completed within agreed timeframes

Demonstrate insight into own professional development, contributing to the process of identifying own educational and training needs in conjunction with line manager.

Attend and actively participate in team / group meetings as required

Support and contribute to audit processes, governance, research, clinical research trials and service development

5. General Responsibilities

Demonstrate self-directed learning, actively seeking role development opportunities to enhance practice, knowledge and role progression

Identify personal education needs and skills development with the registered practitioner

Carry out some administration duties required by the role including filing, report writing, documenting decisions made in the Trust cancer database

Understand that there will be some distressing situations and when to seek appropriate support/advice

Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support/advice

Provide cover for the Paediatric Oncology Support Worker appropriate to the roles and responsibilities of this post

6. Personal Development

Demonstrate insight into own professional development, contributing to the process of identifying own educational and training needs in conjunction with line management

Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support/advice

Demonstrate self-directed learning, actively seeking role development opportunities to enhance practice, knowledge and role progression

Participate in the trust appraisal process

Achieve the agreed competencies to fulfil the role within 6 months of being in post

Ensure people affected by cancer are aware that they are interacting with a professional and know about the full range of resources and services available

Understand that there will be frequent exposure to distressing situations and determine when to seek appropriate support/advice for themselves

You will have many additional opportunities, such as access to a range of free learning and development, free information resources, support from a range of subject experts, as well as access to our UK wide networks of cancer and palliative care specialists

Person Specification

Experience

Essential

• Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent experience
• Evidence of some formal further training in short courses, experience of a range of admin practices and significant experience of hospital administration

Desirable

• Evidence of further education

Skills

Essential

• Ability to deal with a range of issues independently and efficiently
• Experience of working with IT Healthcare Systems, e.g. PIMS, EPR, Microsoft packages

Desirable

• Experience of an administrative role with the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

King's College Hospital NHS Foundation Trust

Address

King's College Hospital

Denmark Hill

London

SE5 9RS

Employer's website

https://www.kch.nhs.uk/ (Opens in a new tab)