University Hospital of North Midlands NHS Trust

Senior Clinical Support Worker

The closing date is 11 December 2025

Job summary

University Hospitals of North Midlands is currently unable to provide sponsorship for Band 2 and Band 3 roles. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.

Interviews

If you are shortlisted for an interview for this role, you must bring evidence of the following qualifications:

GCSE Maths and English at grade C/4 or Level 2 Functional Skills for Maths and English.

If you hold overseas GCSE equivalent qualifications, you will need to bring an ECCTIS comparability statement for you GCSE equivalent qualifications along with your original certificate

A Full Care CertificateORNVQ Level 3 in Health and Social Care (we can only accept NVQ's from a regulated awarding body).

If you do not bring the above qualifications to your interview, then the interview will not proceed.

Main duties of the job

The primary role of a band 3 Senior Clinical Support Worker is to assist, support and work in collaboration with the Registered Nurse and the wider multidisciplinary team; in order to provide a safe and holistic approach to person-centred care.

Key to this role is flexibility with the requirement for staff to work variable shifts over 7 days a week on a week by week basis with agreed limits.

They will be required to undertake both routine and specially identified tasks for which they have been trained and assessed as competent.

The band 3 Senior Clinical Support Worker should actively contribute to the health and well being of patients, staff and service users and be able to communicate effectively with sensitivity and compassion. They should be able to work independently within their sphere of nursing while under the supervision of registered nurses. Band 3 Senior Clinical Support Workers should demonstrate a level of skill and understanding which enables them to undertake specific skills and tasks delegated by the registered nurse and in accordance with relevant procedures, guidelines and policies at UHNM.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At Royal Stoke we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Date posted

27 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

205-7335459-A

Job locations

Royal Stoke University Hospital

Newcastle Road

Stoke-on-Trent

ST4 6QG

Job description

Job responsibilities

It is expected that ALL employees of the Trust will take part in the appraisal process each year and with the first appraisal taking place within the first 6 months from appointment.

Communicate and report any changes or information relating to the patient to the Registered Nurse.

Communicate appropriately with patients and visitors to the Ward or Department.

Always portraying a professional and respectful manner.

To receive patients, visitors and staff in a calm, friendly and efficient manner

Exchanges factual information with patients using reassurance, tact and empathy.

Overcome barriers to understanding for example, dealing with patients with physical or mental disabilities.

The post holder will be required to undertake as appropriate any training packages relevant to the healthcare setting and do on-going training as determined by the Trust and/or by their line manager.

For all new Health Care staff, it is mandatory that they complete the Care Certificate within 12 weeks off issuance.

All new health care staff are required to complete both Corporate and Care Coach Induction within their first week of employment.

The post holder will work towards completion of a vocational qualification in care as agreed in their PDR.

Have a duty to respond and report patients condition in a timely manner. This will include judgements involving facts.

Hold basic keyboard skills.

Dexterity to undertake nursing care procedures as appropriate.

Under direct or non-direct supervision of a Registered Nurse as deemed appropriate and will assist with all aspects of essential patient care.

Provision of personal care to patients.

Respects patient privacy and dignity at all times.

Prepares equipment/s for medical and nursing staff to use during procedures.

Assist medical and nursing staff with procedures as required.

Act as a chaperone, supporting patients undergoing examinations or procedures.

Escort patients to other areas of the Trust as directed by the Registered Nurse.

Follows policies and may participate in discussion on proposed changes to procedures.

Demonstrates safe working practices in the use of equipment in the clinical area completion of mandatory training.

Engages with individual training programs and local protocols, checks and cleans equipment/s.

Under the direction and supervision of the sister / Charge nurse order stocks and supplies and ensure they are stored appropriately.

Demonstrates their own duties to new starters and bank / agency staff.

Adheres to Trust Standards of Dress policy.

Completion of relevant patient documentation under direct or non-direct supervision of a Registered Nurse as deemed appropriate.

Maintenance of computer and manual information systems.

Occasionally participates in audits, surveys, research and development activities.

Will have a delegated workload within the remit of their capabilities.

Turns, manoeuvres patients for toileting, and bathing using appropriate aids.

Concentrates on personal care duties and can follow a routine.

Care of terminally ill patients and supports in the event of a patients death.

The post holder may be exposed to bodily fluids.

This role requires the following qualifications and documents to be provided as part of the recruitment and selection process for this role, if you are offered a role and unable to provide these documents, we are afraid the offer will be withdrawn:

GCSEs or equivalent Certificate for Maths and English, equivalent to current Level 4/ C or level 2 functional skills Maths/English.
If you have completed your qualifications overseas you must apply or provide a ECCTIS compatibility statement
Completed Care Certificate

Although it may seem frustrating if you have completed a degree in the UK or other professional qualifications our policy states we must have GCSEs or equivalent as part of the requirements for this role.