Go back

IT Customer Service Advisor

South Western Ambulance Service NHS Foundation Trust

Information:

This job is now closed

Job summary

The role of the Customer Service Advisor is to provide efficient, effective and professional support to the Trust IT users through the IT Service Desk. This can be a range of IT related incidents from password resets to equipment not working.

Main duties of the job

  • Liaising with customers over the phone, email and in person
  • Assigning calls that come into the Service desk to the appropriate person within the team
  • Identify and alert management to potential problems in the IM&T infrastructure
  • Repair and maintenance of the Trust equipment
  • Monitor stock levels of equipment
  • Maintain IT records, filling systems and databases

About us

At South Western Ambulance Service NHS Foundation Trust (SWASFT) we have a culture where everyone is valued for being themselves. Our aim is to work together to promote the most inclusive environment possible, which attracts people from the widest range of backgrounds and experiences to enrich the work that we do together, for the benefit of all of our employees, our patients and the communities we serve. We offer flexible working opportunities, inclusive policies and a range of feedback mechanisms to support individuals and to enable a positive, welcoming environment where our people and their careers can thrive in.

We employ over 6,000 employees mainly clinical, operational and emergency response staff as well as supporting roles. We also employ Doctors and volunteers which include community first responders and fire co-responders.

We take all the steps needed to provide the most compassionate patient care possible whilst also providing an enjoyable and safe place to work. We actively promote a positive set of behaviours as being key to our performance both individually and collectively. Our recruitment, selection and screening processes are designed to uphold these standards and we invite all our candidates to actively share with us through these processes how they will bring these behaviours to life.

To view the Trust's Mission, Vision, Values and Goals clickhere

Date posted

25 October 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

202-5719284

Job locations

Bristol St James A

Great Park Road

Bristol

BS32 4QJ


Job description

Job responsibilities

For further information about this role please see attached the job description and person specification attached.

Job description

Job responsibilities

For further information about this role please see attached the job description and person specification attached.

Person Specification

Experience

Essential

  • Understanding of use of ICT Services and Policies in a corporate environment.
  • Knowledge and experience of current Microsoft Desktop software
  • Knowledge of using databases and database analysis tools

Desirable

  • Experience in an IT role. Previous 'Service Desk' experience
  • Experience of using computerised purchase order/payment systems.

Education

Essential

  • GCSE's (Grade C or above) or equivalent, including English and Mathematics

Desirable

  • Computer studies or other IT related qualification.
  • Knowledge of ITIL
Person Specification

Experience

Essential

  • Understanding of use of ICT Services and Policies in a corporate environment.
  • Knowledge and experience of current Microsoft Desktop software
  • Knowledge of using databases and database analysis tools

Desirable

  • Experience in an IT role. Previous 'Service Desk' experience
  • Experience of using computerised purchase order/payment systems.

Education

Essential

  • GCSE's (Grade C or above) or equivalent, including English and Mathematics

Desirable

  • Computer studies or other IT related qualification.
  • Knowledge of ITIL

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

Bristol St James A

Great Park Road

Bristol

BS32 4QJ


Employer's website

https://www.swast.nhs.uk (Opens in a new tab)

Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

Bristol St James A

Great Park Road

Bristol

BS32 4QJ


Employer's website

https://www.swast.nhs.uk (Opens in a new tab)

For questions about the job, contact:

HR Services Administrator

Viki Miles

Viki.Miles@swast.nhs.uk

07977851610

Date posted

25 October 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

202-5719284

Job locations

Bristol St James A

Great Park Road

Bristol

BS32 4QJ


Supporting documents

Privacy notice

South Western Ambulance Service NHS Foundation Trust's privacy notice (opens in a new tab)