Outpatients Digital Transformation Project Manager

Job summary

This role will support the Transformation Team in the delivery of an ambitious digital outpatient service improvement agenda and transformation programme across gesh. The post holder will focus on implementing digital tools to improve patient experience and operational efficiency across gesh.

The post holder will develop and support the implementation of transformation projects that ensure the trust delivers high quality patient care in an efficient and cost effective manner. Building upon the work already undertaken, and working closely with the clinical and administrative teams, the post holder will identify opportunities and implement solutions to improve efficiency and patient experience using transformation principles and accessing national organisations/ programmes for assistance where appropriate.

The post holder is responsible for leading in the management of multiple projects; co-ordinating project and workstream activities, including change management. The main focus of the role will be to support the role out of the Patient Engagement Portal across the group

Main duties of the job

Key to the role will be the ability to identify requirements, create a clear plan of action and monitor risks and issues. Flexibility and resilience are key when working within our complex and changing environment.

Day to day responsibilities will include the planning, facilitation and implementation of specific projects and responsibility for coaching trust staff in service improvement techniques

Support the operational and clinical teams in transformation by implementing and facilitating sustainable change throughout the division.

Support and lead on initiatives relating to the development and implementation of transformation initiatives working closely with whole system steering groups across the Service Transformation Programme.

In conjunction with the information team, provide the depth of analysis necessary to identify opportunities for redesign and sustain improvement

Design and plan change programmes and projects.

Identify and document benefits that will be realised during and after change implementation

Measure benefits realisation following change completion

About us

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.