Job summary
We are seeking a motivated and experienced Service Manager to join our Radiology team at St George's. Working alongside the Radiology management team, you will be responsible for the smooth operational delivery of imaging services across the Trust.
The postholder will provide day-to-day leadership for our administration and clerical teams, oversee performance against national standards (DM01, RTT, FDS), and support service governance, complaints, and incident management. You will manage budgets, contribute to cost improvement programmes, and ensure resources are used effectively.
This is a key role in ensuring patients receive a safe, efficient, and responsive diagnostic service. You will work closely with clinical leads, superintendent radiographers, consultants, and the wider Diagnostics management team, and will deputise for the Deputy General Manager when required.
Main duties of the job
-
Provide operational leadership for Radiology services, ensuring safe, efficient, and patient-focused delivery.
-
Line manage and support administrative and clerical teams, promoting high standards of customer care and staff development.
-
Monitor and manage demand, capacity, and activity to achieve national performance targets (DM01, RTT, FDS).
-
Oversee governance processes, including incident reporting, complaints, audits, and compliance with Trust and national standards.
-
Manage budgets, contribute to cost improvement programmes, and ensure effective use of resources.
-
Support service development and change projects in line with Trust strategy and national diagnostic priorities.
-
Produce accurate management information, including activity, financial, and performance reports.
-
Work collaboratively with clinical leads, superintendent radiographers, consultants, and external partners to deliver joined-up care.
-
Deputise for the Deputy General Manager as required and represent Radiology at Directorate and Trust meetings.
-
Work flexibly across all Trust diagnostic sites to meet service needs.
About us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Job description
Job responsibilities
*****Please see the attached supporting document which contains more information about the role*****
Job description
Job responsibilities
*****Please see the attached supporting document which contains more information about the role*****
Person Specification
Qualifications and Education
Essential
- Degree OR equivalent professional experience and training relevant to role.
- Evidence of continued educational and professional development
Desirable
- Business or Finance qualification.
- Postgraduate Health Management qualification.
- Professional management qualification or equivalent.
Experience
Essential
- Experience of staff management
- Operational management experience in a complex service.
- Experience of financial management and reporting
- Experience of service development/project management
- Experience of governance management, including complaints and incidents.
- Experience of successful resource management for delivery of key targets and standards
Desirable
- Experience of working in Radiology or Diagnostics
- Experience of supporting CQC or external inspections.
- Experience of income generation or business case development.
Knowledge
Essential
- Understanding of diagnostic pathways and the role of imaging within them, including referral processes.
- Knowledge of NHS governance and performance frameworks.
- HR management and implementation of policies.
- Budgeting and establishment control.
Desirable
- Knowledge of recent NHS policy developments affecting diagnostics.
- Awareness of national diagnostic recovery initiatives
Skills
Essential
- Excellent leadership and interpersonal skills
- Strong analytical and problem-solving skills
- High level of accuracy and attention to detail
- Proficient in IT (Microsoft Office suite)
- Strong written and presentation skills, including ability to contribute to business case preparation
- Ability to resolve conflict and manage complaints effectively
- Ability to work effectively across other areas within the Trust and external groups
Desirable
- Proficiency in advanced data tools (e.g. Tableau, Access, SQL).
- Teaching, coaching, or training skills.
Other
Essential
- Positive, caring, and supportive attitude.
- Reliable, motivated, and flexible approach
- Able to work under pressure, manage competing priorities, and meet deadlines
- Ability to work independently and as part of a team.
- Commitment to Trust values and behaviours.
Person Specification
Qualifications and Education
Essential
- Degree OR equivalent professional experience and training relevant to role.
- Evidence of continued educational and professional development
Desirable
- Business or Finance qualification.
- Postgraduate Health Management qualification.
- Professional management qualification or equivalent.
Experience
Essential
- Experience of staff management
- Operational management experience in a complex service.
- Experience of financial management and reporting
- Experience of service development/project management
- Experience of governance management, including complaints and incidents.
- Experience of successful resource management for delivery of key targets and standards
Desirable
- Experience of working in Radiology or Diagnostics
- Experience of supporting CQC or external inspections.
- Experience of income generation or business case development.
Knowledge
Essential
- Understanding of diagnostic pathways and the role of imaging within them, including referral processes.
- Knowledge of NHS governance and performance frameworks.
- HR management and implementation of policies.
- Budgeting and establishment control.
Desirable
- Knowledge of recent NHS policy developments affecting diagnostics.
- Awareness of national diagnostic recovery initiatives
Skills
Essential
- Excellent leadership and interpersonal skills
- Strong analytical and problem-solving skills
- High level of accuracy and attention to detail
- Proficient in IT (Microsoft Office suite)
- Strong written and presentation skills, including ability to contribute to business case preparation
- Ability to resolve conflict and manage complaints effectively
- Ability to work effectively across other areas within the Trust and external groups
Desirable
- Proficiency in advanced data tools (e.g. Tableau, Access, SQL).
- Teaching, coaching, or training skills.
Other
Essential
- Positive, caring, and supportive attitude.
- Reliable, motivated, and flexible approach
- Able to work under pressure, manage competing priorities, and meet deadlines
- Ability to work independently and as part of a team.
- Commitment to Trust values and behaviours.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
