Lewisham and Greenwich NHS Trust

Receptionist - Macmillan Brook Unit.

This job is now closed

Job summary

We are currently seeking an enthusiastic and conscientious receptionist to work in our busy Oncology and Haematology department in Macmillan Brook Unit. You will be working with the admin team to deliver a quality service to patients and careers.

As you would be the first point of contact, it is important to have good customer service. You will sometimes come across patients that are facing difficulties therefore, it is important that the successful candidate has a polite and caring attitude.

PLEASE NOTE: We are unable to offer sponsorship for this post

Main duties of the job

Collaborate within the Macmillan Brook Unit, supporting the Admin Team, including doctors and nursing teams.

Deliver a comprehensive outpatients reception service to patients, families and careers.

Action patient appointment requests from E-Outcomes and complete end-of-day cashing up for each clinics

Uphold patient confidentiality and manage sometimes distressed patients with sensitivity, adhering to protocols.

To promote the professionalism of the Trust and maintain the privacy and dignity of the patient at all times.

To offer the patients a warm, friendly and helpful welcome and inform the patient of the next step of their journey, including any issues that may delay that process.

To maintain a calm attitude at all times, being aware of patients' worries and concerns coming to hospital.

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream

Date posted

05 December 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum plus HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

197-AO7498

Job locations

Queen Elizabeth Hospital

Stadium Road

London

SE18 4QH

Job description

Job responsibilities

Provide at all times, a welcoming, supportive and caring environment for patients, relatives and visitors.

Maintain daily the Outpatients Clinic Information Board

To ensure that all patients have checked-in on the Self-Check-in Kiosk and reflected on Enlighten, the kiosk management system.

Update Icare with patients demographics from information updated by patients on the Kiosk as close to real time or within 24 hours.

To maintain patient confidentiality and be aware of data protection issues when entering all patient information on all Trust administration and clinical information systems.

In the absence of the HCA ensure all patients have height/weight taken prior to their clinic appointment and document on Icare.

Ensure that patients notes are pulled and available for clinics that require them.

Ensure all follow up appointments are made as instructed by clinicians on the E-outcome forms and that these instructions are followed with care. For patients requiring blood forms, that these are printed and either handed to the patient or sent by post with patients appointment letters.

All clinic to be cashed-up by the end-of day

To organise support services for patients as required, booking interpreters, porters and liaising with the transport desk.

Email the relevant clinicians through the generic email box of any e-outcomes that are outstanding and for those clinicians that do not respond within a good time frame, escalate to the Administrative Manager.

Answering telephone queries or re-directing as appropriate in a sensitive and professional manner.

Request all necessary maintenance work after consultation with the Administration Manager.

To give reception cover for annual leave or sickness to Lewisham Suite 8 Clinic Co-ordinator, as and when needed, on a team rotational basis.

To assist clinicians and healthcare professionals with any IT issues relating to clinic procedures, inform Management of any urgent issues that they are unable to resolve in good time.

The post holder is responsible for organising and prioritising own workload, identifying and responding to changing priorities when working within dedicated deadlines

To participate in the PDR process to ensure personal skills are enhanced.

Attend team meetings and contribute in the setting of achievable standards to promote improvements in patient care and service development.