Lewisham and Greenwich NHS Trust

Paediatric Flow Coordinator

The closing date is 23 November 2025

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Job summary

An exciting opportunity has become available for a proactive member of staff with good communication skills to help assist with bed management issues and flow through the Children's areas ensuring that patients can be admitted in a timely manner with minimal delays.

Main duties of the job

The successful candidate will be responsible for working closely alongside the nurses in charge of all paediatric areas to improve the patient's admission pathway. They would need good resolution and problem-solving skills liaising with other wider teams such as ISS. The candidate will also assist senior staff with attending department huddles, trust bed meetings and reflecting bed capacity and the Children's Services OPEL levels on the South Thames Paediatric Network Dashboard.

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

  1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
  2. Widening access (anchor institution) and employability
  3. Improving the experience of staff with disability
  4. Improving the EDI literacy and confidence of trust staff through training and development
  5. Making equalities mainstream

Details

Date posted

12 November 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum pro rata plus HCAS

Contract

Permanent

Working pattern

Part-time

Reference number

197-R-RF7526

Job locations

Queen Elizabeth Hospital

Stadium Road

London

SE18 4QH


Job description

Job responsibilities

The post holder will help to improve the flow of patients through the emergency and acute pathway across the site, supporting teams to ensure patients receive timely assessment and discharge from the ward areas. A key function to this role is liaising and communicating with stakeholders to prevent delays in this pathway and deliver timely flow across the site supporting the decongestion of ED and supporting patients getting the right care, at the right time in the right place.

The post holder will be part of the site operational team and will ensure early intervention and escalation at the key points in the patients journey to maintain patient safety, high quality patient care, patient flow and performance against the emergency standards.In hours, they will work closely with the Matron, ED Consultants and Hot consultant and out of hours with the site team.

Job description

Job responsibilities

The post holder will help to improve the flow of patients through the emergency and acute pathway across the site, supporting teams to ensure patients receive timely assessment and discharge from the ward areas. A key function to this role is liaising and communicating with stakeholders to prevent delays in this pathway and deliver timely flow across the site supporting the decongestion of ED and supporting patients getting the right care, at the right time in the right place.

The post holder will be part of the site operational team and will ensure early intervention and escalation at the key points in the patients journey to maintain patient safety, high quality patient care, patient flow and performance against the emergency standards.In hours, they will work closely with the Matron, ED Consultants and Hot consultant and out of hours with the site team.

Person Specification

Qualifications and Training

Essential

  • NVQ4 or equivalent qualification or equivalent experience combined with some short courses and training

Desirable

  • iCare Superuser training

Experience

Essential

  • Experience of working within an acute setting
  • Experience of working emergency standards within emergency and acute pathways

Knowledge

Essential

  • Knowledge of iCare system
  • Knowledge of NHS emails
  • Knowledge of the Safeguarding System
  • Understands the need for patient confidentiality in relation to verbal/written/electronic information
  • Understands the Data Protection Act and the implication form patient data Understanding of Health and Safety at Work requirements

Desirable

  • Equal opportunity / fair access
  • Knowledge of Emergency Department pathways
  • Knowledge of the sites Full Capacity Protocol Plan
Person Specification

Qualifications and Training

Essential

  • NVQ4 or equivalent qualification or equivalent experience combined with some short courses and training

Desirable

  • iCare Superuser training

Experience

Essential

  • Experience of working within an acute setting
  • Experience of working emergency standards within emergency and acute pathways

Knowledge

Essential

  • Knowledge of iCare system
  • Knowledge of NHS emails
  • Knowledge of the Safeguarding System
  • Understands the need for patient confidentiality in relation to verbal/written/electronic information
  • Understands the Data Protection Act and the implication form patient data Understanding of Health and Safety at Work requirements

Desirable

  • Equal opportunity / fair access
  • Knowledge of Emergency Department pathways
  • Knowledge of the sites Full Capacity Protocol Plan

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Queen Elizabeth Hospital

Stadium Road

London

SE18 4QH


Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Queen Elizabeth Hospital

Stadium Road

London

SE18 4QH


Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Paediatric Emergency Department Ward Manager

Chloe Hackett

chloe.hackett1@nhs.net

02088364353

Details

Date posted

12 November 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum pro rata plus HCAS

Contract

Permanent

Working pattern

Part-time

Reference number

197-R-RF7526

Job locations

Queen Elizabeth Hospital

Stadium Road

London

SE18 4QH


Supporting documents

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