Job summary
Emergency Call Taker - Make a Difference When It Matters Most
A child is trapped beneath a fallen tree.Someone suddenly collapses and stops breathing.There's been a serious road traffic collision.A caller is standing on a bridge, overwhelmed and in crisis.
In moments like these, people dial 999.
As an Emergency Call Taker, you will often be the very first person a caller speaks to in some of the most difficult moments of their life. Your calmness, compassion, and ability to think clearly under pressure can make a real difference.
Can you stay focused when others are distressed?Can you ask the right questions, provide reassurance, and support callers through critical situations?
If so, this could be the role for you.
No two calls are ever the same. One moment you may be helping coordinate a life-saving emergency response, and the next you could be supporting a new parent through the safe arrival of their baby.
This is a fast-paced, challenging, and highly rewarding role where you will be part of a team dedicated to helping people when they need it most.
Main duties of the job
This role is based on-site and does not support remote working. You will need to work from our Emergency Operations Centre in Otterbourne, Hampshire.
- Based is Southern House HQ - Otterbourne
- Must be 18+
- Right to work in the UK (no visa sponsorship available)
- Training courses available from July 2026 onwards
If you're ready for a role that challenges you, energises you, and calls on your resilience throughout the day, we'd love to hear from you!
You don't need medical experience -- just:
- Compassion
- Confidence
- Clear communication
- Resilience (requires resilience and emotional awareness throughout the shift)
- A genuine desire to help others
Please do review the job description and person specification for full details and requirements for the role.
About us
Why You'll Love Working with Us
Starting at £13.17 per hour, plus generous NHS pay enhancements:
- +35% uplift(up to £17.78/hr):Saturdays & weekday nights
- +69% uplift(up to £22.26/hr):Sundays & bank holidays
And of course -- the full package ofNHS benefits, including:
- 27-33 days annual leave (pro rata)
- NHS pension
- Huge national discounts (retail, travel, leisure, tech & more)
- Free parking
- Employee Assistance Programme
- Full-time & part-time shifts available
This is your chance to build an NHS career with real progression and stability.
Job description
Job responsibilities
We provide a comprehensive training programme designed to support you every step of the way.
Your Training Journey
- First 4 weeks: Classroom training, MonFri, 08:0016:00
- Next steps:
- 10 one-to-one coaching shifts.
- 8 shifts, 5 calls from your final 2 shifts will be selected randomly for audit.
- Final sign-off observation with Education Team.
These will be full-time hours, and attendance is mandatory throughout the programme.
Ready to make a difference?
Join a team that saves lives, supports communities, and values every single person who walks through the door.
The Application Journey
- Online Application tell us why youre a great fit
- Online Assessments listening, problem-solving & critical thinking
- Interview your chance to shine
Apply now your future with NHS Emergency Call Taker starts here.
If you have any queries relating to disability and the role or recruitment process, get in touch at: EOC.recruitment@scas.nhs.uk
Please note original qualification certificates to meet the person specification for this role will be required, if you dont have copies of these, you will need to request replacement certificates by visiting: gov.uk/replacement-exam-certificate.
Job description
Job responsibilities
We provide a comprehensive training programme designed to support you every step of the way.
Your Training Journey
- First 4 weeks: Classroom training, MonFri, 08:0016:00
- Next steps:
- 10 one-to-one coaching shifts.
- 8 shifts, 5 calls from your final 2 shifts will be selected randomly for audit.
- Final sign-off observation with Education Team.
These will be full-time hours, and attendance is mandatory throughout the programme.
Ready to make a difference?
Join a team that saves lives, supports communities, and values every single person who walks through the door.
The Application Journey
- Online Application tell us why youre a great fit
- Online Assessments listening, problem-solving & critical thinking
- Interview your chance to shine
Apply now your future with NHS Emergency Call Taker starts here.
If you have any queries relating to disability and the role or recruitment process, get in touch at: EOC.recruitment@scas.nhs.uk
Please note original qualification certificates to meet the person specification for this role will be required, if you dont have copies of these, you will need to request replacement certificates by visiting: gov.uk/replacement-exam-certificate.
Person Specification
Qualifications & Training
Essential
- GuidanceScore Good standard of education (i.e 2 GCSEs at Grade 4 or above including English) or equivalent demonstrable experience
Knowledge & Experience
Essential
- Experience of working in a customer focused environment
- Experience of using a computerised system
Desirable
- Geographical knowledge of the Operational area
- Experience of working in a call centre
- Experience of working rotating shifts
- Previous NHS experience
- Previous experience of patient care
Skills & Aptitudes
Essential
- Attention to detail and accurate data entry skills.
- Ability to use communication and computerised systems.
Desirable
Person Specification
Qualifications & Training
Essential
- GuidanceScore Good standard of education (i.e 2 GCSEs at Grade 4 or above including English) or equivalent demonstrable experience
Knowledge & Experience
Essential
- Experience of working in a customer focused environment
- Experience of using a computerised system
Desirable
- Geographical knowledge of the Operational area
- Experience of working in a call centre
- Experience of working rotating shifts
- Previous NHS experience
- Previous experience of patient care
Skills & Aptitudes
Essential
- Attention to detail and accurate data entry skills.
- Ability to use communication and computerised systems.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
South Central Ambulance Service NHS Foundation Trust
Address
Southern House
Sparrowgrove, Otterbourne
Winchester
SO21 2RU
United Kingdom
Employer's website
https://scasjobs.co.uk/ (Opens in a new tab)
