Royal Papworth Hospital NHS Foundation Trust

BAND 3 Healthcare Science Support Worker - Administration role

This job is now closed

Job summary

Cardiac Physiology is a friendly and supportive team that requires a Cardiac Rhythm Device management (CRM) Invasive Healthcare Science Support worker to assist with the day to day administration for the department and support the clinical service. The role will include contact with patients and their relatives, GP's, external and internal medical staff, administration and clerical staff. This is a fixed term, part time post of 30 hours per week Monday to Friday for 12 months.

Main duties of the job

Booking appointments

Arranging meetings

Calling patients and providing support

Answering incoming calls

Reception duties

Data entry

Chaperoning

CRM remote monitor education, maintenance and clinical risk stratification

Ensuring CRM equipment is logged and kept to a high standard.

Providing a high quality, patient focused support.

Ensuring the electronic medical records (EMR) and the devices database, Fysicon are up to date.

To coordinate with the booking office, multi discipline team (MDT) coordinators and research staff to ensure all booking processes are accurate and as streamlined as possible.

This exciting hybrid administrative and clinical role provides an opportunity for personal development, which will be supported with a workbook to show progression and development. We welcome you to attend both Internal and external courses.

Royal Papworth Hospital is proud to employ a diverse workforce who are encouraged to use their individuality to provide exceptional and personalised patient care. We believe that our strength as an organisation relies on our ability to foster an environment which encourages using our differences as a strength.

If you're ready to start your journey to realise your full potential, with our friendly and caring team- please apply!

For more information and details contact:-

Carol Rogers, Clinical Administration Team Leader Email: c.rogers10@nhs.net or Claire Kinns Highly Specialised Cardiac Physiologist Email: clairekinns1@nhs.net

About us

Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.

The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.

Date posted

18 May 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,272 to £27,476 a year

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

175-2627-CD1659

Job locations

Royal Papworth Hospital

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY

United Kingdom

Job description

Job responsibilities

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

Have knowledge and experience at simple foundation level enabling routine and non-routine delivery of care acquired through training and experience equivalent to NVQ Level 3, Vocational level 3, GSCE AS and A level or Baccalaureate Qualification Advanced or equivalent level of knowledge.
GCSE AS and A level or Baccaulureate Qualification in English & Maths.

Experience

Essential

Royal Society of Arts (RSA) certification of typing skills
The European Computer Driving Licence (ECDL)
Good Interpersonal skills
Organisational Skills
Able to work and transport equipment to hospitals within the region.

Desirable

Experience of database entry
Experience of working in the NHS
Experience of working in an office environment
Able to carry out Invasive tests at a simple foundation level.
Knowledge of Lorenzo and CVIS
Knowledge of Cardiac Rhythm Devices
Ability to communicate simple foundation clinical information in written and verbal formats
Drive and hold a current driving licence.

Additional Criteria

Essential

As well as being able to demonstrate examples of how they work in a way that is consistent with our values of compassion, excellence and collaboration the successful candidate will be able to clearly demonstrate a commitment to driving culture change through equality, diversity and inclusion.

Person Specification

Qualifications

Essential

Have knowledge and experience at simple foundation level enabling routine and non-routine delivery of care acquired through training and experience equivalent to NVQ Level 3, Vocational level 3, GSCE AS and A level or Baccalaureate Qualification Advanced or equivalent level of knowledge.
GCSE AS and A level or Baccaulureate Qualification in English & Maths.

Experience

Essential

Royal Society of Arts (RSA) certification of typing skills
The European Computer Driving Licence (ECDL)
Good Interpersonal skills
Organisational Skills
Able to work and transport equipment to hospitals within the region.

Desirable

Experience of database entry
Experience of working in the NHS
Experience of working in an office environment
Able to carry out Invasive tests at a simple foundation level.
Knowledge of Lorenzo and CVIS
Knowledge of Cardiac Rhythm Devices
Ability to communicate simple foundation clinical information in written and verbal formats
Drive and hold a current driving licence.

Additional Criteria

Essential

As well as being able to demonstrate examples of how they work in a way that is consistent with our values of compassion, excellence and collaboration the successful candidate will be able to clearly demonstrate a commitment to driving culture change through equality, diversity and inclusion.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Papworth Hospital NHS Foundation Trust

Address

Royal Papworth Hospital

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY

United Kingdom

Employer's website

https://royalpapworth.nhs.uk/working-here (Opens in a new tab)

Employer details

Employer name

Royal Papworth Hospital NHS Foundation Trust

Address

Royal Papworth Hospital

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY

United Kingdom

Employer's website

https://royalpapworth.nhs.uk/working-here (Opens in a new tab)