Royal Papworth Hospital NHS Foundation Trust

Clinical Research Facility Receptionist/Administrator

This job is now closed

Job summary

We are looking to appoint an efficient and enthusiastic individual to cover the reception area and to manage some administrative tasks of the Clinical Research Facility located within the Heart and Lung Research Institute. The Heart and Lung Research Institute is a joint project between the University of Cambridge and Royal Papworth Hospital to create a research environment delivering patient-focussed research in cardiac and respiratory health. The postholder will be responsible for providing some support to a range of administrative activities across the Clinical Research Facility.

Main duties of the job

You will be expected to:

Cover the reception area of the CRF and to support the HLRI CRF with administrative duties.

Welcome and direct visitors and participants to the unit, answer phone calls, emails and/or direct these communications to the team.

Perform tasks such as inputting information onto electronic and paper databases, organising meetings, data collection for annual reporting, filing, typing, managing attendance of participants as well as any other office duties, all in a confidential environment.

In addition, you will be liaising with researchers (internal and external) to obtain necessary documentation and managing correspondence.

Follow department standard operating procedures to provide administrative service within the department.

Manage the interface between the CRF and HLRI Estates and Maintenance team, arranging different services and housekeeping such as ordering refreshments or maintaining a clean and safe environment.

Be able to interact with members of the public, external NHS employees and organisations, and colleagues in a professional manner, communicating confidential information in written, verbal and electronic formats.

About us

Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.

The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.

For a street view tour: https://royalpapworth.nhs.uk/virtual-tour

Date posted

27 November 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year

Contract

Fixed term

Duration

1 years

Working pattern

Full-time

Reference number

175-2324-2-RD165

Job locations

Heart and Lung Research Institute

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY

Job description

Job responsibilities

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

Educated to GCSE Level 4, or equivalent in English and Maths or equivalent qualification or experience.

Experience

Essential

Able to communicate effectively in both person, by telephone and by written communication.
Previous experience of using Microsoft Office 365
Previous experience of working in an office environment
Able to pay close attention to detail in written and electronic communication and information storage.
Able to work as part of a multi-disciplinary team to ensure high quality administrative support.
Able to organise, prioritise and adjust own workload in relation to the priorities of the department on a daily basis
Able to suggest changes to own practice
Maintains the quality in own work and encourages others to do the same
Able to communicate sensitive information to colleagues, patients and relatives
Able to pay close attention to detail in written and electronic communication and information storage
Able to work as part of a multi-disciplinary team to ensure secretarial and administrative support
Able to implement Standard Operating Procedures in own area of practice

Desirable

Previous experience of working in the NHS
Previous experience of working in a customer facing role
Experience of using databases
Previous experience of working in a clinical research setting.
Experience in minute taking and organising meetings
Demonstrates personal duty of care in relation to the safe use of equipment and other resources
Maintains the quality in own work
Previous experience of using medical terminology

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration

Person Specification

Qualifications

Essential

Educated to GCSE Level 4, or equivalent in English and Maths or equivalent qualification or experience.

Experience

Essential

Able to communicate effectively in both person, by telephone and by written communication.
Previous experience of using Microsoft Office 365
Previous experience of working in an office environment
Able to pay close attention to detail in written and electronic communication and information storage.
Able to work as part of a multi-disciplinary team to ensure high quality administrative support.
Able to organise, prioritise and adjust own workload in relation to the priorities of the department on a daily basis
Able to suggest changes to own practice
Maintains the quality in own work and encourages others to do the same
Able to communicate sensitive information to colleagues, patients and relatives
Able to pay close attention to detail in written and electronic communication and information storage
Able to work as part of a multi-disciplinary team to ensure secretarial and administrative support
Able to implement Standard Operating Procedures in own area of practice

Desirable

Previous experience of working in the NHS
Previous experience of working in a customer facing role
Experience of using databases
Previous experience of working in a clinical research setting.
Experience in minute taking and organising meetings
Demonstrates personal duty of care in relation to the safe use of equipment and other resources
Maintains the quality in own work
Previous experience of using medical terminology

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Papworth Hospital NHS Foundation Trust

Address

Heart and Lung Research Institute

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY

Employer's website

https://royalpapworth.nhs.uk/working-here (Opens in a new tab)

Employer details

Employer name

Royal Papworth Hospital NHS Foundation Trust

Address

Heart and Lung Research Institute

Papworth Road

Cambridge Bio Medical Campus

Cambridge

CB2 0AY

Employer's website

https://royalpapworth.nhs.uk/working-here (Opens in a new tab)