Job summary
An exciting opportunity has arisen to support the Breast Screening and Symptomatic Breast Service at Royal Cornwall Hospital. If you are ready to take the next step into a leadership role then we would welcome your application to join The Mermaid Centre as Deputy Office Supervisor.
You will be responsible for the day to day running of the administrative functions for the Mermaid Centre and will contribute to the development and maintenance high quality administration processes. The Deputy Office Supervisor will support the Programme Manger in the delivery and reporting of local and national access targets across every stage of the patient journey.
You should have excellent organisational skills together with the ability to remain calm and collected in a busy and dynamic environment. You will have a flexible and professional approach to the work and enjoy the variety of communicating with a wide range of people both internal and external to the Trust.
You will be self-motivated, adaptable, have excellent time management and a willingness to learn new skills and take on challenges. The work is varied, challenging and fast paced, requiring a flexible approach, initiative and the ability to motivate and inspire others. The Trust will provide a supportive work environment where shared and professional development is encouraged.
This is a full time (37.5 hours) opportunity however job share applications will be considered.
Main duties of the job
- Supervises the day to day operation of the administrative functions of the Mermaid Centre including the Breast Screening Programme for Cornwall (NHSBSP), the screening of women at high risk of developing breast cancer and of the suspected/symptomatic cancer breast service at RCHT.
- To provide accurate and timely rotas for the clerical staff working across the Department and Hospital sites.
- To supervise the admin and clerical team and to provide training and mentoring of new staff.
- To ensure patients are booked within the expected timescales including Breast Screening assessment, Cancer 2ww, follow ups and 6 week diagnostic targets.
- To deputise in the absence of the Programme Manager for personnel issues, reporting of targets and delivery of the screening and symptomatic administration.
- Uses knowledge and skills to problem-solve issues arising and conveys complex information and explanations to those with the need and the right to know.
- To assist with timely update of all QPulse documentation.
About us
Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.
Job description
Job responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
- Identity Checks
- Professional registration and qualification checks
- Employment history and reference checks
- Occupational Health clearance
- Satisfactory Disclosure and Barring Service check
- Right to work in the UK
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
We reserve the right to close this advert early.
We may be able to offer flexible working. Please discuss at interview.
We may be able to offer sponsorship but this is not guaranteed.
Job description
Job responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
- Identity Checks
- Professional registration and qualification checks
- Employment history and reference checks
- Occupational Health clearance
- Satisfactory Disclosure and Barring Service check
- Right to work in the UK
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
We reserve the right to close this advert early.
We may be able to offer flexible working. Please discuss at interview.
We may be able to offer sponsorship but this is not guaranteed.
Person Specification
Qualifications
Essential
- Good level of general education including GCSE Maths and English at grade C or above or equivalent.
- Recognised management qualification or relevant experience
Desirable
- Business admin and / or IT related courses/qualifications.
Experience
Essential
- Line Management or Supervisory experience .
- Experience working in a busy office environment
- Comprehensive knowledge and practical experience of hospital and IT systems including Microsoft Office, PAS, MAXIMs, RADAR with advance keyboard skills Knowledge of Trust HR Policies including recruitment and selection, absence management etc
Desirable
- Understanding of the NHSBSP
- Understanding of RTT including cancer 2ww targets
- Crystal Reports Software
Practical
Essential
- Excellent clear oral and accurate written communication.
- Ability to prioritise own and team workload
- Occasional need to deal with distressing or emotional circumstances
- Excellent organisational skills including ability to delegate
- Excellent telephone manner
Deposition
Essential
- Willingness to learn new skills and take on challenges.
- Ability to work accurately to strict deadlines while under pressure and in unpredictable working environments with frequent interruptions.
- Able to handle confidential and sensitive issues in an appropriate manner.
- Effective listening skills
Desirable
Person Specification
Qualifications
Essential
- Good level of general education including GCSE Maths and English at grade C or above or equivalent.
- Recognised management qualification or relevant experience
Desirable
- Business admin and / or IT related courses/qualifications.
Experience
Essential
- Line Management or Supervisory experience .
- Experience working in a busy office environment
- Comprehensive knowledge and practical experience of hospital and IT systems including Microsoft Office, PAS, MAXIMs, RADAR with advance keyboard skills Knowledge of Trust HR Policies including recruitment and selection, absence management etc
Desirable
- Understanding of the NHSBSP
- Understanding of RTT including cancer 2ww targets
- Crystal Reports Software
Practical
Essential
- Excellent clear oral and accurate written communication.
- Ability to prioritise own and team workload
- Occasional need to deal with distressing or emotional circumstances
- Excellent organisational skills including ability to delegate
- Excellent telephone manner
Deposition
Essential
- Willingness to learn new skills and take on challenges.
- Ability to work accurately to strict deadlines while under pressure and in unpredictable working environments with frequent interruptions.
- Able to handle confidential and sensitive issues in an appropriate manner.
- Effective listening skills
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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