Job summary
These posts are to supplement the current 4 staff already in post. The role is an important part of the delivery of Pre-Assessment for patients waiting for elective surgery. The Elective Surgery Recovery Programme demands that allocation and booking of appointments are of high importance to enable timely Pre-Assessment to take place within the patients surgical pathway. The post holders will be supported to develop the skills required to book the range of clinics that this department provides. An awareness of surgical pathways would be helpful for post-holders along with familiarity with PAS/BEA and MAXIMS. Once competent there is the opportunity to work from home on some days and in the department on others.
Main duties of the job
To receive electronic referrals to the department for a range of clinics.
To prioritise and book HealthCare Assistant, Nurse and Anaesthetist clinics.
To maintain close and effective communication with the inpatient booking teams and the wider Pre-Assessment team and Anaesthetic, Critical Care and Theatres Care Group.
To troubleshoot and manage queries from patients about their appointments.
About us
Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael's Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.
The Trust employs 5,000+ staff, has a budget of £380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods.
The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally.
We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.
Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career.
Job description
Job responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side
To be an employee of the NHS you need to successfully complete the following:
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.
We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.
Job description
Job responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side
To be an employee of the NHS you need to successfully complete the following:
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.
We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.
Person Specification
Qualifications
Essential
- Five GCSE's or their equivalent including Maths and English
- Willingness to learn new skills and ways of working
Desirable
- Administration qualification
- Healthcare related Administration Qualification
Experience
Essential
- Experience of waiting list coordination
- Knowledge of medical terminology
- Experience of using PAS, BEA, MAXIMS, Microsoft Teams
Desirable
- Experience of working in an Acute NHS Service Provider as a booker
Practical and intellectual skills
Essential
- Excellent communication skills with ability to communicate at different levels across the organisation, including sensitive and complex information
- Good Planning organisational and time management skills
Desirable
- Understanding of pressures and influence on other hospital teams
Person Specification
Qualifications
Essential
- Five GCSE's or their equivalent including Maths and English
- Willingness to learn new skills and ways of working
Desirable
- Administration qualification
- Healthcare related Administration Qualification
Experience
Essential
- Experience of waiting list coordination
- Knowledge of medical terminology
- Experience of using PAS, BEA, MAXIMS, Microsoft Teams
Desirable
- Experience of working in an Acute NHS Service Provider as a booker
Practical and intellectual skills
Essential
- Excellent communication skills with ability to communicate at different levels across the organisation, including sensitive and complex information
- Good Planning organisational and time management skills
Desirable
- Understanding of pressures and influence on other hospital teams
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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